SANParks.org Forums

Wish them for you too. Did speak to them and tell them someone very important was coming by soon

Good afternoon forumites,

I had to change a reservation and cancel 2 nights (online).
This created a credit on this reservation.

Can I use this credit to book a morning walk or a game drive in the same park (ie KTP)?
Can this credit be used to book a night or a morning walk in another camp (like KNP)?
Can this credit be refunded?

Thanks for your help
Have a pleasant afternoon

edie

Hi edie88


Yes.
Yes.
Not sure, but do not think so. Can try and find out for you.

Thanks for your reply.

So if i want to book a morning in KTP or another park, i just email them and mention " please use my credit"?
What is the procedure?

Thanks
Edie

You have a client number and a reservation number which you will give when making the booking for the activity - so it should automatically cancel out the credit. The activity will be listed on your Reservation Confirmation, and added to the total cost of your entire booking.

ok, so easy to use it for adding an activity on the same reservation number as the cancellation.
But how to add an activity using this credit on another reservation number?

That I am not 100% sure about and have asked Lesego to clarify for you. From what I understand, the credit is against your client number, not the reservation number - but I am not sure.

Hi All. I have mislaid my confirmation letter and only have my EFT proof of payment for the deposit and my reservation number. I do not know what my client number is. I have searched the SANparks website but cannot find a contact e-mail for this type of query. I just want them to e-mail me a copy of the confirmation letter. Please help.

Sorry I forgot to mention that the reason I need the confirmation letter is that on it is the balance I owe and the date it must be paid by. We are only going end of July but I do not want to lose my reservation because I have not paid the balance timeously.

Just phone one of the reservation offices and give them your reservation number...........they will then resent your confirmation letter...........I usually phone the Pretoria office...........very helpful people!!!

Pretoria Reservation House Tel: (012) 991 0758
Fax: (012) 991 1048

Hope this helps..........

Hi Steamtrainfan
Nice to see you again
I have 'reported' your post for attention. So you should get some informed answer soon!! I would say you can relax. It will all be sorted long before the booking

But then there is always Miss LQ

A fountain of information...............

On my way out of here...............still need to do my photographic module!!!

Thank you, Miss LQ
If you still have problems after following LQ's advice, please PM me, STF.

I also suggest that everyone registers with the online booking system. This does not mean you have to use it to book, but if you register, you can view and manage your bookings via the system. So in STF's case, he could just log on and resend his confirmation letter to himself.

Register here - llink to online bookings

It is important that when you register you use your current client number. The rest is as easy as 123.