Bush Baptist wrote:
I agree with Joep.
This is through no fault of Kruger management.
In fact they stand to lose out big time.
It is just unfortunate that it happened and people are affected.
What I would recommend is that those locals who need to cancel, be given the same class of accommodation at a later date irrespective of price increase, instead of a credit, and be permitted to book it now for any time in the future.
Let them re-accommodate foreigners first.
Go to Kgalagadi this year instead. You won't regret it.
Hypothetical for you.
I've booked at Kruger for the period from 5 to 15 March, and my accommodation is now damaged. In order for me to make that trip, I've booked an overnight stay in Bloem (R1000), another in Jhb (R1000) and then another 2 nights for the trip home (I'm coming from Cape Town - so that's another R2000). I've also taken the 3 weeks leave I need to make this holiday happen. My kids are also excited about the trip. I've also bought a WildCard specifically for the trip, so that's another R800 or whatever down the drain.
Now I'm told that suddenly, through no fault of anyone really, I'm expected to either find another R500 per night in Kruger (R5000), or cancel everything.
And the attitude I get from Kruger management is too bad so sad, go someplace else some other time.
It's too late to cancel my other accommodation, so that's a minimum loss of R4000 I'm expected to absorb. Or R5000 I'm expected to find to make the holiday happen. Not counting the extreme heartbreak I'm going to have to face from my kids.
I can also not cancel my leave. I am now committed to a 3 week period at home I do not want.
You can bet your bottom dollar next year I'm going someplace else. Someplace that ISN'T SANParks. In fact, SANParks will be lucky to ever see me anywhere near any of their parks again after this.
Yet for the sake of a previously empty unit that wouldn't have brought in any money anyway (since it was available for me to use), this could all have been avoided.
And I haven't even begun to delve into the money lost through spending money that would have been spent at the shops and the restaurants.
And why are the foreigners more special than the locals? Since it seems SANParks are looking simply at the additional money they can fleece off their customers (and that is really what it seems like to me), R1 equals R1, no matter where it originates.
I accept that this is the SANParks position, and that it isn't going to change (and since it doesn't affect me personally it's not of much relevance), but as a PR exercise it's an absolute disaster, and does nothing to dispel the myth that government linked organisations are merely in it for the money, and don't give a damn about customer service.