After having sent a second e-mail to email@example.com
for somebody to contact me I received an answer from Elvira Frazenburg firstname.lastname@example.org
I am attaching part of it here.Thank you for your mail. I forwarded the mail you sent on Saturday to SANParks, but as yet I am still waiting for an answer from them.
The Wild Card has changed to new card capabilities and loyalty benefits. The online Wild magazine purchases have also been de-activated as of October last year.
Should you purchase a new Wild card as of 20 October 2010, Wild magazine will then be posted to you at no additional cost. The changes came about once SANParks took over the management of Wild Card and due to the price increase in October last year they could then accommodate the costs incurred for Wild magazine to be posted to individuals who purchased Wild Cards as of 20 October 2010. The old price paid unfortunately did not cover the costs for the Wild magazine mailing.
SANParks usually provides us, Tip Publishing, with the Wild magazine mailing list, however your details were not included, therefore I cannot trace it.
Kindly confirm if purchased after 20 October 2010 (when and where) in order for us to follow-up accordingly. Kindly also confirm if you have updated your postal details online after purchasing the card after the 20 October 2010. If all details have been confirmed, please forward me your confirmation letter that SANParks sent you via e-mail in order for me to mail you the magazine without further delay.
For general Wild Card enquiries please call 0861 GO WILD (46 9453) or e-mail email@example.com.
PO Box 13022, Woodstock, 7915
Fax: 0866 298 747
I also contacted her by phone and received friendly service so I will nominate her for the wildstar award.
hilda - it seems worthwhile to get in contact with her personally
threedogs - as I understand the above explanation you are paying for it so you are entitled to receive the magazine as well.