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 Post subject: Re: Wildcard.
Unread postPosted: Mon May 30, 2011 1:38 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Fri Aug 14, 2009 10:46 am
Posts: 196
Location: Randparkridge, RSA
I am very very angry!!!! :evil: :evil: :evil:

I updated my wildcard details six months ago, and I am still waiting for the new card - FOR SIX MONTHS NOW.

This morning I tried to renew my card via the website, but it still shows my old, previous details. No matter how I tried, it just doesn't accept any updates. Where did it send the authorization code for renewal to?

I then tried to call the Wildcard Call Centre on number 086 146 9453 but the phone just rang. And again. It just rang and cut off after 5 minutes. And again. It just rang and cut off after 5 minutes.

:evil: :evil: :evil: :evil:

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Dupacc

I will join in the song, because I know why I sing. Soli Deo Gloria

TR: Darrlin, lets go to Kruugha!
TR: Looking for them Tigers near Skoo-Ka-Zoo
TR: Impala Kisses and Banana Birds
KNP March 2014: Tamboti, Olifants, Lower Sabie


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 Post subject: Re: Wildcard.
Unread postPosted: Mon May 30, 2011 2:34 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Fri Aug 14, 2009 10:46 am
Posts: 196
Location: Randparkridge, RSA
Guess what??

After my previous post today at 1:38, I tried agian to call the Call Centre AND SOMEBODY ACTUALLY ANSWERED AFTER ONLY 4 MINUTES OF RINGING!!!!

Only to be told that I can only renew my Wildcard after my current OLD card expires on 28 August 2011, after which the new card will be issued.

Will it reach me before my planned/booked visit starting 5 September?????????

I doubt it! :evil: :evil: :evil:

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Dupacc

I will join in the song, because I know why I sing. Soli Deo Gloria

TR: Darrlin, lets go to Kruugha!
TR: Looking for them Tigers near Skoo-Ka-Zoo
TR: Impala Kisses and Banana Birds
KNP March 2014: Tamboti, Olifants, Lower Sabie


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 Post subject: Re: Wildcard.
Unread postPosted: Mon May 30, 2011 6:56 pm 
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Joined: Mon Oct 26, 2009 6:27 pm
Posts: 239
Location: JHB
also phoned today .... three times!! ... and the call was not answered. Rang forever, and then went to an engaged signal.
A friend has phoned TWICE to get her confirmation letter emailed to her :whistle: :whistle: :whistle: :whistle:

Dupacc - You just need your confirmation letter to get into the park ... don't need the card, but hopefully you will get your letter by your next visit. Doubt whether you'll get your card (I've been waiting 7 months for mine).


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 Post subject: Re: Wildcard.
Unread postPosted: Tue May 31, 2011 8:07 am 
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Virtual Ranger
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Joined: Thu May 17, 2007 10:35 am
Posts: 959
Have yet to hear of anybody who has received their card. :roll: Typical of the times we are in, pay more for less. :wall: :whistle: :lol:


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 Post subject: Re: Wildcard.
Unread postPosted: Tue May 31, 2011 11:28 am 
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Junior Virtual Ranger
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Joined: Wed Apr 25, 2007 7:16 pm
Posts: 752
Location: Somewhere far far far away
A week ago i was told i would be receiving my card by the end of the month... Today is the 31st and still nothing but i'll wait and see if anything comes in the next week

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I try my best and that's what matters I hope.


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 Post subject: Re: Wildcard.
Unread postPosted: Tue May 31, 2011 11:40 am 
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Joined: Tue Apr 14, 2009 10:44 am
Posts: 4755
Location: On the edge of heaven
timbo wrote:
A week ago i was told i would be receiving my card by the end of the month... Today is the 31st and still nothing but i'll wait and see if anything comes in the next week


Was promised that a few times over the last few months and still I have no card. :wall: :wall:


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 Post subject: Re: Wildcard.
Unread postPosted: Fri Jul 08, 2011 2:05 pm 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Mon Mar 23, 2009 4:15 pm
Posts: 711
Location: Kyalami, South Africa.
An update - as per page 1 of this topic, I updated my details by phone in November 2010 and was promised a confirmation letter. Nothing arrived. Early January 2011 Joep Stevens was kind enough to help and sent me the confirmation letter which I used several times in KNP with no problems.

No card has arrived and the expiry date of the old (Infinity) one has come and gone.

Today I had to go to Reservation House in Johannesburg do sort out some bookings and whilst there I managed to renew my card - have now got a new confirmation letter and will wait with anticipation for the new card to arrive in the post (if it is not thought to be a credit card and is stolen - like most of my post). At least with the new letter I am "legal" for the next year!

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Letaba - 17th May 2014
Shingwedzi 18th, 19th & 20th May 2014
Punda Maria 21st, 22nd & 23rd May 2014


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 Post subject: Re: Wildcard.
Unread postPosted: Fri Jul 08, 2011 7:09 pm 
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Junior Virtual Ranger
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Joined: Wed Apr 25, 2007 7:16 pm
Posts: 752
Location: Somewhere far far far away
Hey guys :) i have received my card and am now getting the magazine as well, speak to Joep

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I try my best and that's what matters I hope.


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 Post subject: Re: Wildcard.
Unread postPosted: Fri Jul 08, 2011 9:54 pm 
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Virtual Ranger
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Joined: Sat Jun 06, 2009 2:49 pm
Posts: 3045
Location: Burghausen, Germany
timbo wrote:
Hey guys :) i have received my card and am now getting the magazine as well, speak to Joep
Lucky you :dance: That gives me new hope, I already thought I would never see my Wildcard :roll:

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Akukho nyon' endiz' ingahlali phansi. (Zulu)
There is not a bird that flies and never sits down.


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 Post subject: Re: Wildcard.
Unread postPosted: Fri Jul 08, 2011 10:35 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Wed Apr 25, 2007 7:16 pm
Posts: 752
Location: Somewhere far far far away
Hopefully it comes soon :)

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I try my best and that's what matters I hope.


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