Delene D wrote:
HI Joep. Thanks for the info. I renewed my wildcard on 6 September last year. The letter you mention says its a receipt for R0.00. Addo accepted it together with my old infinity card as proof that I have paid. I have phoned several times to the Wildcard number and have emailed and had a response from Mercy in your office. I was assured 2 months ago that the new wildcard was in the post. I phoned last Thursday only to be told that the next mailing of wildcards was due middle of this month. I leave on Saturday for KNP and it would have been nice to have my new card. When I enquired a week to 10 days ago if I should have been receiving "Wild" magazine I was given the number of Hein Grobler. Left 2 messages for him on his voicemail but to date have not received a call back. I realise you guys are doing everything possible to make the transition as painless as possible, but I reckon your staff need to answer truthfully about when the cards were posted. By the way I am sure you have all my details on file because when you took over in October I was probably one of the first to update details with yourselves and subsequently received the letter verifying that I was paid up.
Hope all goes smoothly from now on.
At least there is consistency in what you have been told and what I have been told
Also, I was asked to contact Hein, which I did last Wed and have I have not had a reply to the message I left.
This is what I can report re the Wild Magazine, from what I heard here in CT.
If you renewed your card before Oct 2010, you will NOT be receiving a Wild Magazine in the post. If you purchased a new card after 1 Oct, when the new system came in, you WILL receive a magazine in the post.
So, until the time that we renew our existing cards purchased before the 1 Oct we will not receive magazines. After we renew our cards this year when due, we will be eligible for a mag and will receive it in the post.
Phew, that was a long story, but I believe from the publishers that that is fact
I have been collecting these magazines and am lucky enough to live in CT, so I will be going to the publishers directly to collect the few I will be missing out on!
I'm sure this will be sorted out, but is is taking a long long time. If I had not received the sms saying our card was on its way it would all be fine. But, an sms and no card
something has gone wrong
Sorry Joep, you have responded to me, thank you