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 Post subject: Re: Problems requesting accommodation
Unread postPosted: Tue Aug 31, 2010 11:50 pm 
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Joined: Wed Mar 11, 2009 12:54 am
Posts: 6
Susie,Thanks for the PM.I'll also try the other email address you suggested.


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 Post subject: Re: Problems requesting accommodation
Unread postPosted: Wed Sep 01, 2010 11:44 pm 
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Joined: Wed Mar 11, 2009 12:54 am
Posts: 6
I have still had no luck contacting Orpen or Talamati by email to make accommodation requests.I am rather disappointed that more experienced Krugerites are unable to help me.Surely there must be a way through :wall:


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 Post subject: Re: Problems requesting accommodation
Unread postPosted: Thu Sep 02, 2010 12:15 am 
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Virtual Ranger
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Joined: Thu Sep 17, 2009 6:36 pm
Posts: 2321
Location: Central Scotland
No need to fret, we'll do the best we can to help. I assume you are able to make contact with other people at this time?

Telephone SANParks and check if the e-mail system is down at these camps - it often happens in the bush.

Hope this helps

_________________
Back from beautiful Botswana - a long time to wait, but KNP and KTP planned for 2016!


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 Post subject: Re: Problems requesting accommodation
Unread postPosted: Thu Sep 02, 2010 8:07 am 
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Joined: Wed May 14, 2008 2:13 pm
Posts: 11
Location: Gauteng
If it is on any help, I called the camp as their fax was down for the same request, and was given a fax to e-mail number to use. We have always faxed our requests and although they are never acknowledged, we have always received the accommodation we have requested (or within the same area). 8)


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 Post subject: Credit for bookings not completed due to emergencies
Unread postPosted: Fri Sep 17, 2010 4:37 pm 
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Joined: Fri Sep 17, 2010 4:27 pm
Posts: 1
Credit for bookings not completed due to emergencies


Has anybody ever had to ask for credit given when you had to leave a park before your due time because of a death in the family or something similar? We had to leave Kgalagadi early due to a familymatter in June 2010 and was told that we would receive a credit so that we can book again. To date, September 2010, there is nothing on our account yet.


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 Post subject: Re: Credit for bookings not completed due to emergencies
Unread postPosted: Sun Sep 19, 2010 4:25 pm 
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Senior Virtual Ranger
Senior Virtual Ranger

Joined: Mon Jan 31, 2005 10:20 pm
Posts: 2698
Location: 4 hours from KNP : South Africa
Welcome to the forum Rachelle.

Suggest you follow up with head office regarding the credit.


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 Post subject: Re: Credit for bookings not completed due to emergencies
Unread postPosted: Sun Sep 19, 2010 4:44 pm 
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Distinguished Virtual Ranger
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Joined: Thu Jan 13, 2005 9:02 pm
Posts: 17118
Location: mind in SA, body in The Netherlands
indeed
best is to email/phone groenkloof

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 Post subject: amending reservations online
Unread postPosted: Sun Sep 19, 2010 9:52 pm 
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Joined: Sun Feb 04, 2007 11:01 am
Posts: 80
Location: Scotland
Hi there,

We booked some accomodation a while back however the choice was limited. Better bungalows have now come up and we would like to amend our online booking online if possibe. The only option appears to be cancel. Last year we were able to do it but the system is now different. I have been advised to email reservations by other mites but it says you can amend online. What am I missing :redface:

Thanks in anticipation :thumbs_up:

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 Post subject: Re: amending reservations online
Unread postPosted: Mon Oct 11, 2010 12:43 pm 
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Joined: Wed May 06, 2009 3:52 pm
Posts: 180
Location: Centurion
Maddie,

Would love to share some pearls of wisdom, but I have the same problem. If you cancel it online, you might lose out entirely! Will watch this thread to see what can be done!

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Carpe Diem


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 Post subject: Re: amending reservations online
Unread postPosted: Mon Oct 11, 2010 1:28 pm 
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Joined: Thu Feb 28, 2008 6:14 pm
Posts: 8
Location: Johannesburg
When we have needed to amend something we usually just go to the Park offices. I don't know where you stay but the offices at Cresta in Johannesburg are great. The staff are fantastic and can sort out everything while you are there. Like i said though not sure where you are. You can try phoning them as well.


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 Post subject: frustration with booking requests!
Unread postPosted: Thu Oct 21, 2010 9:30 am 
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Virtual Ranger
Virtual Ranger

Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
Hi,
I have tried to book for next August Shimuwini, Shingwedzi and Letaba. I emailed requests via the reservations page after checking availability. I received a reply saying I had to check availability direct with Shimuwini (something I didn't do this year when we booked there)? Also it said I would have to check with Shingwedzi camp direct to ask about getting bungalows next to each other - is this usually the case? My request for Letaba was not mentioned so I don't know if it is being processed or what? I emailed again and basically asked the above questions and also for a fax number for the camps (if I ring no-one understands my Aussie accent). I got a one line answer: 'I only have the phone numbers.....'
I am really non-plussed as the booking process went so well last time. What do you knowledgeable people suggest I do now?
Cheers.

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 Post subject: Re: frustration with booking requests!
Unread postPosted: Thu Oct 21, 2010 9:33 am 
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Virtual Ranger
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Joined: Wed Jun 25, 2008 9:22 am
Posts: 624
Location: Pretoria
Just book online. It's easy and I've never had any problems with it. And the computer won't get confused about your Aussie accent :lol:


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 Post subject: Re: frustration with booking requests!
Unread postPosted: Thu Oct 21, 2010 9:36 am 
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Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Yep, just book online.

When you have your reservation number you can easily request the bungalows to be next to each other and such.
Usually the real assigment of the bungalows is done about a week beforehand, so you can then also call the camp with your wishes.

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Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: frustration with booking requests!
Unread postPosted: Thu Oct 21, 2010 10:22 am 
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Joined: Sun Nov 23, 2008 11:15 am
Posts: 31
Good morning,

It is my understanding that Central Reservations book units, that is eg, a BD2 in a particular camp. The actual allocation of accommodation is done at the camp itself, all kinds of situations arise at the camp on a day by day basis that are not known by Central Reservations, that is why if you request a particular hut number, one has to call the camp directly.

The Central Reservations system cannot allocate a particular hut number etc.

I have always found the camps to be most helpful and accommodating when you phone them.

As the Nike swoosh says - " Just Do It " and enjoy the experience.

Many happy sightings and a wonderful trip, you have chosen my favourite camps.


Roger the Dodger

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KNP 2013 - 12 to 17 May 2011 Olifants


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 Post subject: Re: frustration with booking requests!
Unread postPosted: Thu Oct 21, 2010 3:07 pm 
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Moderator
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Joined: Tue Mar 22, 2005 6:31 pm
Posts: 10516
Location: Ballito, KZN North Coast, South Africa
I have just booked my reservations for next Feb and next May, I don't book with the "on line" system but the old "submit a booking form" via e-mail system and must say was most impressed, in every case I received my confirmation within 2 hours of sending it in and one can't ask for quicker than that.
There were a few incidences where I had to make small changes and that was also sent and received back in the same time frame.

I don't worry about reserving specific #'s now, but do all that directly with the camp +- 2 weeks prior to our arrival and to date have been lucky enough to get the requested chalet every time.

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Where ever you go, go with all your Heart.


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