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Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.

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rdenleyp
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Joined: Wed Mar 11, 2009 12:54 am

Re: Problems requesting accommodation

Unread postby rdenleyp » Tue Aug 31, 2010 11:50 pm

Susie,Thanks for the PM.I'll also try the other email address you suggested.

rdenleyp
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Re: Problems requesting accommodation

Unread postby rdenleyp » Wed Sep 01, 2010 11:44 pm

I have still had no luck contacting Orpen or Talamati by email to make accommodation requests.I am rather disappointed that more experienced Krugerites are unable to help me.Surely there must be a way through :wall:

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Tom124
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Re: Problems requesting accommodation

Unread postby Tom124 » Thu Sep 02, 2010 12:15 am

No need to fret, we'll do the best we can to help. I assume you are able to make contact with other people at this time?

Telephone SANParks and check if the e-mail system is down at these camps - it often happens in the bush.

Hope this helps
Back from beautiful Botswana - a long time to wait, but KNP and KTP planned for 2016!

Bat
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Re: Problems requesting accommodation

Unread postby Bat » Thu Sep 02, 2010 8:07 am

If it is on any help, I called the camp as their fax was down for the same request, and was given a fax to e-mail number to use. We have always faxed our requests and although they are never acknowledged, we have always received the accommodation we have requested (or within the same area). 8)

Rachelle
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Credit for bookings not completed due to emergencies

Unread postby Rachelle » Fri Sep 17, 2010 4:37 pm

Credit for bookings not completed due to emergencies


Has anybody ever had to ask for credit given when you had to leave a park before your due time because of a death in the family or something similar? We had to leave Kgalagadi early due to a familymatter in June 2010 and was told that we would receive a credit so that we can book again. To date, September 2010, there is nothing on our account yet.

Foxy
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Re: Credit for bookings not completed due to emergencies

Unread postby Foxy » Sun Sep 19, 2010 4:25 pm

Welcome to the forum Rachelle.

Suggest you follow up with head office regarding the credit.

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bert
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Re: Credit for bookings not completed due to emergencies

Unread postby bert » Sun Sep 19, 2010 4:44 pm

indeed
best is to email/phone groenkloof

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maddie2312
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amending reservations online

Unread postby maddie2312 » Sun Sep 19, 2010 9:52 pm

Hi there,

We booked some accomodation a while back however the choice was limited. Better bungalows have now come up and we would like to amend our online booking online if possibe. The only option appears to be cancel. Last year we were able to do it but the system is now different. I have been advised to email reservations by other mites but it says you can amend online. What am I missing :redface:

Thanks in anticipation :thumbs_up:
Desperate for my next Kruger fix!!!

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hotshot
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Re: amending reservations online

Unread postby hotshot » Mon Oct 11, 2010 12:43 pm

Maddie,

Would love to share some pearls of wisdom, but I have the same problem. If you cancel it online, you might lose out entirely! Will watch this thread to see what can be done!
Carpe Diem

kevjones
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Re: amending reservations online

Unread postby kevjones » Mon Oct 11, 2010 1:28 pm

When we have needed to amend something we usually just go to the Park offices. I don't know where you stay but the offices at Cresta in Johannesburg are great. The staff are fantastic and can sort out everything while you are there. Like i said though not sure where you are. You can try phoning them as well.

threedogs
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frustration with booking requests!

Unread postby threedogs » Thu Oct 21, 2010 9:30 am

Hi,
I have tried to book for next August Shimuwini, Shingwedzi and Letaba. I emailed requests via the reservations page after checking availability. I received a reply saying I had to check availability direct with Shimuwini (something I didn't do this year when we booked there)? Also it said I would have to check with Shingwedzi camp direct to ask about getting bungalows next to each other - is this usually the case? My request for Letaba was not mentioned so I don't know if it is being processed or what? I emailed again and basically asked the above questions and also for a fax number for the camps (if I ring no-one understands my Aussie accent). I got a one line answer: 'I only have the phone numbers.....'
I am really non-plussed as the booking process went so well last time. What do you knowledgeable people suggest I do now?
Cheers.
NO TO TRADE IN RHINO HORN!

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Dabchick
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Re: frustration with booking requests!

Unread postby Dabchick » Thu Oct 21, 2010 9:33 am

Just book online. It's easy and I've never had any problems with it. And the computer won't get confused about your Aussie accent :lol:

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DuQues
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Re: frustration with booking requests!

Unread postby DuQues » Thu Oct 21, 2010 9:36 am

Yep, just book online.

When you have your reservation number you can easily request the bungalows to be next to each other and such.
Usually the real assigment of the bungalows is done about a week beforehand, so you can then also call the camp with your wishes.
Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

Roger the Dodger
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Re: frustration with booking requests!

Unread postby Roger the Dodger » Thu Oct 21, 2010 10:22 am

Good morning,

It is my understanding that Central Reservations book units, that is eg, a BD2 in a particular camp. The actual allocation of accommodation is done at the camp itself, all kinds of situations arise at the camp on a day by day basis that are not known by Central Reservations, that is why if you request a particular hut number, one has to call the camp directly.

The Central Reservations system cannot allocate a particular hut number etc.

I have always found the camps to be most helpful and accommodating when you phone them.

As the Nike swoosh says - " Just Do It " and enjoy the experience.

Many happy sightings and a wonderful trip, you have chosen my favourite camps.


Roger the Dodger
KNP 2013 - 12 to 17 May 2011 Olifants

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Elsa
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Re: frustration with booking requests!

Unread postby Elsa » Thu Oct 21, 2010 3:07 pm

I have just booked my reservations for next Feb and next May, I don't book with the "on line" system but the old "submit a booking form" via e-mail system and must say was most impressed, in every case I received my confirmation within 2 hours of sending it in and one can't ask for quicker than that.
There were a few incidences where I had to make small changes and that was also sent and received back in the same time frame.

I don't worry about reserving specific #'s now, but do all that directly with the camp +- 2 weeks prior to our arrival and to date have been lucky enough to get the requested chalet every time.
Where ever you go, go with all your Heart.

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