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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Feb 28, 2013 1:03 pm 
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Junior Virtual Ranger
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Joined: Fri Nov 16, 2007 12:20 am
Posts: 544
Location: cornwall uk
Dinky Bird and Nedret, the speed of your responses is fantastic! :thumbs_up: :thumbs_up:
Thanks again.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sun Jun 09, 2013 7:05 pm 
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Joined: Thu Mar 02, 2006 7:40 pm
Posts: 196
I tried to make an online reservation for April 2014. I tried it in the afternoon and this evening. Four times the transaction was declined (and hopefully my credit card will not be charged four times). No reason was given. Is it not possible to make a reservation on Sunday? Or could the reason be that I have another pasport number than the one mentioned in my profile? I am sure this was not a problem in other years.

Thanks.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sun Jun 09, 2013 7:15 pm 
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Virtual Ranger
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Joined: Mon Oct 18, 2010 11:34 pm
Posts: 1212
Location: Bexleyheath, Kent UK
Hi can anyone help me. We have booked our Kruger trip for October :dance: And didn't
seem to encounter any problems :thumbs_up: .. But we had to cancel a couple of nights and I
see they have added a credit to our reservation ... But as we have paid in full how do we go about
getting our refund. :hmz:


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sun Jun 09, 2013 8:34 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 42513
Location: Somerset West, Cape Town
Impisi08 and dellac, I will ask SANParks to assist here with your queries.

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Sawubona
Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 11:39 am 
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Joined: Wed May 29, 2013 10:36 am
Posts: 2
hello i am very new at this but look forward to being able to chat on this forum. quick question is it just me or are there more people battling to reserve accomodation or renew my wild card online.

I payed for my new wild card at Bergendale last June. they said I should register online and I have tried a few times -no luck. i am trying to book a bungalo Satara for the end of August for 3 night and can't do that either.

regards

Bambi Walters


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 11:45 am 
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 7710
Location: Portsmouth, England
Bambi,

When you say you can't do it, do you get an error message or anything to indicate why you can't do it? How far do you get through the process?

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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 11:55 am 
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Junior Virtual Ranger
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Joined: Sun Feb 27, 2011 1:17 pm
Posts: 308
Location: Kruger in mind & spirit. Reality UK
For the past 2 days I have been trying to send a query about my wild card. I also am getting a error says the security caption is incorrect!! I have tried 10 plus different ones and all are incorrect. I also have tried on 3 different PC's so it not at my end.

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May 2014
3 Skukuza
4-6 Letaba
7-11 Satara
12-15 Olifants
16-19 Lower Sabie
20-22 Croc Bridge


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 12:39 pm 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 473
Location: PTA, South Africa
bambi50 wrote:
hello i am very new at this but look forward to being able to chat on this forum. quick question is it just me or are there more people battling to reserve accomodation or renew my wild card online.

I payed for my new wild card at Bergendale last June. they said I should register online and I have tried a few times -no luck. i am trying to book a bungalo Satara for the end of August for 3 night and can't do that either.

regards

Bambi Walters

Hi Bambi,

Could you possibly drop me an email with the details? I will investigate it for you looking at our logs

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 12:42 pm 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 473
Location: PTA, South Africa
Shushin wrote:
For the past 2 days I have been trying to send a query about my wild card. I also am getting a error says the security caption is incorrect!! I have tried 10 plus different ones and all are incorrect. I also have tried on 3 different PC's so it not at my end.

Hi Sushin,

I have tested the capture mechanism and it is working, we are getting feedback from other users using the form too.

If you look at the bottom of the site we now have a "Report error on site" if you can click that and drop us a line with the details we can investigate specifically for you.

We will need your operating system type, your browser etc

Thanks

_________________
If I agreed with you we'd both be wrong.


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 12:54 pm 
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 7710
Location: Portsmouth, England
Going to move this topic over to Chill Room shortly, we are trying to keep all the technical issues in there.

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Have you received outstanding service from SANParks staff?
Website Community Choice Awards (Kudu Awards) 2014, post your nominations here


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 Post subject: Re: Online reservations and Wild card renwals
Unread postPosted: Mon Jun 10, 2013 1:00 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Sun Feb 27, 2011 1:17 pm
Posts: 308
Location: Kruger in mind & spirit. Reality UK
Thanks for the reply. :) Will give it 1 more try when I get home then report if I still have a problem.

stevenjm wrote:
Shushin wrote:
For the past 2 days I have been trying to send a query about my wild card. I also am getting a error says the security caption is incorrect!! I have tried 10 plus different ones and all are incorrect. I also have tried on 3 different PC's so it not at my end.

Hi Sushin,

I have tested the capture mechanism and it is working, we are getting feedback from other users using the form too.

If you look at the bottom of the site we now have a "Report error on site" if you can click that and drop us a line with the details we can investigate specifically for you.

We will need your operating system type, your browser etc

Thanks

_________________
May 2014
3 Skukuza
4-6 Letaba
7-11 Satara
12-15 Olifants
16-19 Lower Sabie
20-22 Croc Bridge


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Mon Jun 10, 2013 1:06 pm 
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Joined: Thu Mar 02, 2006 7:40 pm
Posts: 196
Thank you Dinkybird.

I had sent an e-mail to Sanparks yesterday and today I received the reply: "For online bookings we open nine months in advance". Now I am confused. I always thought it was 10/11 months in advance as stated on the website today: "This facility caters for the period from 11 June 2013 to 30 April 2014. "

The e-mail I received was from Dep. Tourism and Marketing Development.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Mon Jun 10, 2013 1:11 pm 
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Junior Virtual Ranger
Junior Virtual Ranger
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Joined: Sun Feb 27, 2011 1:17 pm
Posts: 308
Location: Kruger in mind & spirit. Reality UK
Yes I am also confused. My understanding was the same as you. :? Which means I am going to have to wait even longer to book my May dates for next year :wall: Was counting on that to boost my low moral and being homesick :x

Impisi08 wrote:
Thank you Dinkybird.

I had sent an e-mail to Sanparks yesterday and today I received the reply: "For online bookings we open nine months in advance". Now I am confused. I always thought it was 10/11 months in advance as stated on the website today: "This facility caters for the period from 11 June 2013 to 30 April 2014. "

The e-mail I received was from Dep. Tourism and Marketing Development.

_________________
May 2014
3 Skukuza
4-6 Letaba
7-11 Satara
12-15 Olifants
16-19 Lower Sabie
20-22 Croc Bridge


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Mon Jun 10, 2013 6:19 pm 
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Joined: Thu Mar 02, 2006 7:40 pm
Posts: 196
Shushin, I think the lady from Dep. Tourism and Marketing Development misinformed me. I see this at the page for online booking now:

Dear clients,

Please note that we are currently experiencing technical problems with Master card and recommend that you do not attempt to use it for payment. Please use a different type of credit card or try again tomorrow. We apologise for the inconvenience.

I hope it is a technical problem and that I don't have to worry about my card details.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jun 13, 2013 2:09 pm 
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Site Admin
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3567
Location: SANParks' HO, Pretoria
Hi Impisi08,

Apologies for the confusion caused by the person who replied to you... Bookings are allowed for 11 months in advance.

With regard to the failures in credit card transactions, we are waiting for FNB to inform us about the reasons for these declines.

Hi dellac,

Please email reservations@sanparks.org and provide the details around the bookings. The extra money is probably put on your client code as credit on hold, which is safe.

_________________
Nedret Saidova
Senior Manager: E-Business, SANParks


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