SANParks.org Forums

Dinky Bird and Nedret, the speed of your responses is fantastic!
Thanks again.

I tried to make an online reservation for April 2014. I tried it in the afternoon and this evening. Four times the transaction was declined (and hopefully my credit card will not be charged four times). No reason was given. Is it not possible to make a reservation on Sunday? Or could the reason be that I have another pasport number than the one mentioned in my profile? I am sure this was not a problem in other years.

Thanks.

Hi can anyone help me. We have booked our Kruger trip for October And didn't
seem to encounter any problems .. But we had to cancel a couple of nights and I
see they have added a credit to our reservation ... But as we have paid in full how do we go about
getting our refund.

Impisi08 and dellac, I will ask SANParks to assist here with your queries.

Thank you Dinkybird.

I had sent an e-mail to Sanparks yesterday and today I received the reply: "For online bookings we open nine months in advance". Now I am confused. I always thought it was 10/11 months in advance as stated on the website today: "This facility caters for the period from 11 June 2013 to 30 April 2014. "

The e-mail I received was from Dep. Tourism and Marketing Development.

Yes I am also confused. My understanding was the same as you. Which means I am going to have to wait even longer to book my May dates for next year Was counting on that to boost my low moral and being homesick

Shushin, I think the lady from Dep. Tourism and Marketing Development misinformed me. I see this at the page for online booking now:

Dear clients,

Please note that we are currently experiencing technical problems with Master card and recommend that you do not attempt to use it for payment. Please use a different type of credit card or try again tomorrow. We apologise for the inconvenience.

I hope it is a technical problem and that I don't have to worry about my card details.

Hi Impisi08,

Apologies for the confusion caused by the person who replied to you... Bookings are allowed for 11 months in advance.

With regard to the failures in credit card transactions, we are waiting for FNB to inform us about the reasons for these declines.

Hi dellac,

Please email reservations@sanparks.org and provide the details around the bookings. The extra money is probably put on your client code as credit on hold, which is safe.

While FNB may be able to give you information, my MasterCard is with Standard Bank so maybe that is the direction to go

Thank you Nedret, for your reply. I appreciate it. I hope I can make the reservation soon.

Online bookings are only 10 months in advance. All other booking methods are 11 months.