SANParks.org Forums

I rec'd the info. today, thanks to Lesego. I really do appreciate all of you who tried to help me, THANKS!

I'm not sure why my email inquiries were not responded to prior to Lesego becoming involved, so to international visitors for whom calling is expensive, should we just come to the Forums first for help, or do you think their problems with email at the Finance division can be sorted out in the future?

Bottom line, the Forum really goes above and beyond to help out with glitches. Kudos to the Mods and Lesego!

Dear Africat,


I would like to check this out. Could you forward me your original correspondence?

Done.

I just want to end this thread by giving well deserved compliments to DuQues, Dotty, Duke, MATTHYS, Lesego, and Nedret for all their efforts to help me. Some of them were behind-the-scene efforts, on a personal level, as well. I know there are others whose names are not known to me within the SanParks organization who also contributed to the effort.

I believe this is one of the best "Customer Support" responses I have ever had from ANY company, and my hat's off to each of you, as well as to SanParks.

WELL DONE!!!

I just want to mention here that I called the number that Lesego provided after making a new reservation, and it took all of 30 seconds to have the credit on my previous reservation transferred to the new reservation. Great service!