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Credit balance and refunds on reservations

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AFRICAT
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Credit balance and refunds on reservations

Unread postby AFRICAT » Tue Aug 07, 2012 4:26 pm

I have a credit on my account and cannot find where I can access it on this forum. I logged into Online Booking, but cannot find where to check it. Sanparks reservations says only Finance can see my balance so they couldn't assist me. Can someone kindly point me in the right direction or provide an email, as long distance calls are somewhat expensive. Many thanks!

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DuQues
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Re: Account credit balance info. please

Unread postby DuQues » Tue Aug 07, 2012 8:27 pm

Long time no see! :yaya:

I have never used the system, but have a look if your answer is here: http://www.sanparks.org/tourism/reservations/help.php
Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Tue Aug 07, 2012 11:01 pm

Hi 'ya DuQues,
I appreciate your effort in trying to help me. I had gone through those tutorials and they are basically for booking on line or modifying bookings, which I certainly make use of from time to time. What I need is access to my client account or someone in Finance who can access my account balance. Rather than a refund I have accepted a credit to my account, but I have no way to check on it that I know of.

Any other ideas out there? Thanks alot to whomever can help.

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DuQues
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Re: Account credit balance info. please

Unread postby DuQues » Tue Aug 07, 2012 11:05 pm

I'll ask the gurus.....
Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Wed Aug 08, 2012 5:11 am

My HERO !!!

You 'da bomb!

(uh-oh, that word will get 'cha into a whole heap 'o trouble nowadays)

You 'da MAN!

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Dotty
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Re: Account credit balance info. please

Unread postby Dotty » Wed Aug 08, 2012 12:28 pm

:lol: @Africat
Already reported Duco :roll:
KUDU's mean Well done and Thank you

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Lesego
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Re: Account credit balance info. please

Unread postby Lesego » Fri Aug 10, 2012 11:58 am

Hi Africat :hello:

Credit on Hold can only be transfer by reservation finance
Please e/mail reservationrefund@sanparks.org - or call 012 426 5101
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Sun Aug 12, 2012 2:07 am

Thanks Lesego. I can't tell you how valuable you are here on the Forums, and I will send them my inquiry. I wish there was a way I could access my account w/out bothering someone, but this is certainly easy enough. Again, most appreciative of your assistance.

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Re: Account credit balance info. please

Unread postby Meandering Mouse » Sun Aug 12, 2012 8:22 am

Lovely to see you again, AFRICAT. :thumbs_up:

Been missing you.
The bird doesn't sing because it has answers, it sings because it has a song.

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Lesego
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Re: Account credit balance info. please

Unread postby Lesego » Mon Aug 13, 2012 11:32 am

It's a pleasure Africat, and I am glad I was able to help :gflower:
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Mon Aug 13, 2012 4:24 pm

Thanks for the kind words MM. You're a classy lady.

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Re: Account credit balance info. please

Unread postby WildThing » Mon Aug 13, 2012 5:05 pm

I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.

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Lesego
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Re: Account credit balance info. please

Unread postby Lesego » Mon Aug 13, 2012 5:35 pm

WildThing wrote:I phoned the number provided by Lesego, and within five minutes my credit was transferred to my booking and the confirming e-mail received by me.
Well done SanParks.


:clap: :clap: :D
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202

AFRICAT
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Re: Account credit balance info. please

Unread postby AFRICAT » Thu Aug 16, 2012 4:31 pm

I sent an email to the one posted here on Aug.10th. As I had not rec'd a reply by Aug.14th, I resent it again. To date I have not had a response, which is unusual. What more can I do to obtain my credit balance, please? I'm somewhat frustrated at this point as I am getting nowhere. Thanks to whomever can help me out (Lesego?).

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Lesego
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Re: Account credit balance info. please

Unread postby Lesego » Fri Aug 17, 2012 8:07 am

Can you send me your email address Africat?
Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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