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Refunds

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Valkoog9
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Joined: Thu Nov 27, 2014 9:49 am

Refunds

Unread postby Valkoog9 » Sun Mar 22, 2015 7:28 pm

Hi all. I am planning a trip to Mapungubwe in April and wanted to book a unit online for 2 nights. When I received my confirmation letter I saw that I accidentally made the booking for tomorrow night and cancelled it immediately. I am now concearned that I might not receive a refund due to it not being cancelled well in advance of the booking date. Has anyone had something similar happen to them before and what was the outcome?

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DinkyBird
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Re: Refunds

Unread postby DinkyBird » Sun Mar 22, 2015 9:10 pm

Oh dear Valkoog9; Cancellation policy is that you have to cancel well in advance or risk loosing your entire fee.

I suggest that you write an email to reservations@sanparks.org and explain the mistake and what you did; giving all your info, client number and so on, and ask them if they will refund you the full amount, or how much will they refund.

Please let us know what the out come will be.
Sawubona
Dalene

Valkoog9
Posts: 3
Joined: Thu Nov 27, 2014 9:49 am

Re: Refunds

Unread postby Valkoog9 » Mon Mar 23, 2015 4:38 am

Thanks DinkyBird. Will let you know what the outcome is. Horrible that one might lose R2000 due to a simple mistake. Didn't close an eye last night.

Valkoog9
Posts: 3
Joined: Thu Nov 27, 2014 9:49 am

Re: Refunds

Unread postby Valkoog9 » Thu Mar 26, 2015 10:16 am

Great news. I just received a mail saying I will be refunded the full amount.

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lion queen
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Re: Refunds

Unread postby lion queen » Thu Mar 26, 2015 10:18 am

Great news! :thumbs_up:
SANParks Online Fans..........Where passion is pride!

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DinkyBird
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Re: Refunds

Unread postby DinkyBird » Thu Mar 26, 2015 11:01 am

A happy ending! :dance:
Sawubona
Dalene


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