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 Post subject: Refunds
Unread postPosted: Sun Mar 22, 2015 7:28 pm 
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Joined: Thu Nov 27, 2014 9:49 am
Posts: 3
Hi all. I am planning a trip to Mapungubwe in April and wanted to book a unit online for 2 nights. When I received my confirmation letter I saw that I accidentally made the booking for tomorrow night and cancelled it immediately. I am now concearned that I might not receive a refund due to it not being cancelled well in advance of the booking date. Has anyone had something similar happen to them before and what was the outcome?


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 Post subject: Re: Refunds
Unread postPosted: Sun Mar 22, 2015 9:10 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 44703
Location: Somerset West, Cape Town
Oh dear Valkoog9; Cancellation policy is that you have to cancel well in advance or risk loosing your entire fee.

I suggest that you write an email to reservations@sanparks.org and explain the mistake and what you did; giving all your info, client number and so on, and ask them if they will refund you the full amount, or how much will they refund.

Please let us know what the out come will be.

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Dalene


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 Post subject: Re: Refunds
Unread postPosted: Mon Mar 23, 2015 4:38 am 
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Joined: Thu Nov 27, 2014 9:49 am
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Thanks DinkyBird. Will let you know what the outcome is. Horrible that one might lose R2000 due to a simple mistake. Didn't close an eye last night.


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 Post subject: Re: Refunds
Unread postPosted: Thu Mar 26, 2015 10:16 am 
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Joined: Thu Nov 27, 2014 9:49 am
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Great news. I just received a mail saying I will be refunded the full amount.


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 Post subject: Re: Refunds
Unread postPosted: Thu Mar 26, 2015 10:18 am 
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Joined: Tue Oct 06, 2009 5:03 pm
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Location: Upington RSA
Great news! :thumbs_up:

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You only live once, but if you do it right, once is enough - Mae West


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 Post subject: Re: Refunds
Unread postPosted: Thu Mar 26, 2015 11:01 am 
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Joined: Thu Dec 30, 2004 5:54 pm
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Location: Somerset West, Cape Town
A happy ending! :dance:

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Dalene


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