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Changing a Reservation

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Merlin11
Posts: 136
Joined: Mon Apr 09, 2007 4:44 pm

Changing a Reservation

Unread postby Merlin11 » Thu Jul 23, 2015 11:44 am

Hi guys, we have our booking for October, at the time we booked whatever we could get with the aim of tweaking it later if availability came up!

Just seen something we would prefer but unsure on one point, can someone help us please :hmz:

When we try to amend our reservation I get nervous about cancelling our existing accommodation before adding the new one, is it possible to 'reserve' the new accommodation without running the risk of losing the existing one, does that make sense? :pray:

Thank you :gflower:
Skukuza 16/10/15 to 19/10/15
Biyamati 20/10/15 to 21/10/15
Lower Sabie 22/10/15 to 24/10/15
Satara 25/10/15 to 29/10/15
Lower Sabie 30/10/15
Fly Home 31/10/15

raychi
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Joined: Mon Nov 05, 2012 8:25 am

Re: Changing a Reservation

Unread postby raychi » Thu Jul 23, 2015 2:45 pm

Good day,

Hope this find you well.

Please send me your contact details so I can guide you over the phone.

Thanks

Best Regards,
Rachel Padima

Junior Web Developer
Communications: E-Business Division
South African National Parks
Pretoria, South Africa
T: +27-(0)12-426-5316
E-mail: rachel.padima@sanparks.org.
Website: www.sanparks.org
Happiness is a Journey not a Destination.

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Elsa
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Location: Ballito, KZN North Coast, South Africa

Re: Changing a Reservation

Unread postby Elsa » Thu Jul 23, 2015 3:03 pm

Rachel :clap:

Otherwise Merlin there is some advice Here
Where ever you go, go with all your Heart.

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Merlin11
Posts: 136
Joined: Mon Apr 09, 2007 4:44 pm

Re: Changing a Reservation

Unread postby Merlin11 » Thu Jul 23, 2015 4:10 pm

Thank you so much Rachel that is really kind of you to go to so much trouble for us :gflower: We are in the UK though.

Elsa, thanks for the link, I thought I had seen that somewhere but in my rush couldn't find it quickly.

I have phoned the Central Reservations office 4 times today but they must be really busy with next years summer bookings! Twice I was on hold and twice went through to a wrong area, she tried to transfer me when again I was on hold before the call reverted back to her, eventually I lost the calls altogether!

I have now emailed the Reservations team (don't know why I didn't do that originally), fingers crossed we will still get what we want.
Skukuza 16/10/15 to 19/10/15
Biyamati 20/10/15 to 21/10/15
Lower Sabie 22/10/15 to 24/10/15
Satara 25/10/15 to 29/10/15
Lower Sabie 30/10/15
Fly Home 31/10/15


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