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 Post subject: Re: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 9:41 am 
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Joined: Fri Jun 10, 2005 11:42 am
Posts: 367
thanks once again


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 Post subject: What can I do with my available credit ?
Unread postPosted: Fri Jan 11, 2013 9:08 pm 
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Joined: Sat Aug 18, 2007 6:10 pm
Posts: 5
Hi,

After some changes in my bookings I have some “Credit available” in my reservation.

Can I use it as payment method for some services (like night drives, morning walks…) when we were in the park?

I read somewhere it is possible to get back the money thru bank transfer, but as international visitor I prefer to use it in the park.

Regards,
Alejandro
Spain


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 Post subject: Re: What can I do with my available credit ?
Unread postPosted: Fri Jan 11, 2013 9:17 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 42270
Location: Somerset West, Cape Town
Hi :D

Yes, you can use the credit for activities in the park. The walks and drives you can book through reservations now if you wish and have them on your account and booking with your other reservations before you enter the park.

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Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Re: What can I do with my available credit ?
Unread postPosted: Fri Jan 11, 2013 9:29 pm 
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Joined: Sat Aug 18, 2007 6:10 pm
Posts: 5
DinkyBird, thank you for your quick answer.


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 Post subject: Reservation Question
Unread postPosted: Fri Jan 25, 2013 4:45 pm 
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Junior Virtual Ranger
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Joined: Wed Jun 08, 2005 4:24 pm
Posts: 1543
Location: UK
Hi All,

Some help/advice please.

So I have booked for my trip to Kruger in December 2013. 8 nights in total.
Due to various family issues, I will probably only be able to use 5 or 6 of the 8 nights.
The deposit is due by mid-February. But at this stage I won't know exactly which 6 nights I will be using. I won't know if I will need to drop the first one (or two) or the last one (or two).
I will probably have a clearer idea closer to the time in October when the full amount becomes due.

So my question is this.
Is it ok if I pay the full deposit now, and then only take 6 days of the booking, will the excess just be allocated to the booking as a whole?
Will there be any sort of penalty or ammendment fee?

Thanks
Yoda


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 Post subject: Re: Reservation Question
Unread postPosted: Fri Jan 25, 2013 5:16 pm 
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Senior Virtual Ranger
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Joined: Sat Sep 10, 2011 6:22 pm
Posts: 889
Location: Centurion, Gauteng
Award: Angel of the Year Award: Small Parks Promoter of the Year (2012)
That will be fine yoda. Cancel the nights you do not require before you pay the second deposit and there will be no penalty or amendment fee.

look here :wink:

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Fri Feb 08, 2013 12:18 pm 
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Junior Virtual Ranger
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Joined: Tue Oct 07, 2008 4:15 pm
Posts: 783
I am still trying to find out all the rules and procedures with regard to Internet bookings!
But I think if you had originally selected the option of a credit on your Sanparks account, then the money would be there available for you to use!
If a more desirable option of hut becomes available, is it easy to transfer booking to it online or does original have to be cancelled first, thus risking ending up with nothing at a busy time?
:oops: :admin:


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 Post subject: Re: amending reservations online
Unread postPosted: Fri Feb 08, 2013 12:31 pm 
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Junior Virtual Ranger
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Joined: Tue Oct 07, 2008 4:15 pm
Posts: 783
I would also like to know about this option!
It so happens that at busy times like school holidays and long weekends there is little availability so waiting till an office opens could well result in losing the booking!
:oops: :admin:


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 Post subject: Re: Questions regarding cancellation of booking
Unread postPosted: Fri Feb 08, 2013 1:16 pm 
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Junior Virtual Ranger
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Joined: Tue Oct 07, 2008 4:15 pm
Posts: 783
After spending some time seeking out advice on booking changes over 8 pages of ADVICE NEEDED, I would like to suggest a new topic with the title of :- RESERVATION QUERIES and ADVICE . The previous topics relating to this could be moved here in a similar way to the WILD CARD queries were moved to their own page.
Maybe a separate page for online booking queries could also be opened.
Please consider this.
:thanx: :admin: :thanx:


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 Post subject: Re: amending reservations online
Unread postPosted: Fri Feb 08, 2013 1:27 pm 
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Junior Virtual Ranger
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Joined: Tue Jul 13, 2010 10:48 am
Posts: 814
Location: Johannesburg
As far as I can remember when I did it, you select review existing booking,you can then add to the itinerary, once you have selected the new accomadation you would like it takes you back tyo the review existing booking screen before you check out.

You can the cancel the other type of booking, you will see it refelcts the dates for each different camp you will be at. You need to click on the arrow next to the one you would like to cancel. it then expands so you can cancel that accomadation or even just remove days instead of cancelling together.

I hope that makes sense :hmz:

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 Post subject: Re: amending reservations online
Unread postPosted: Fri Feb 08, 2013 1:54 pm 
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Junior Virtual Ranger
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Joined: Tue Oct 07, 2008 4:15 pm
Posts: 783
Well, that does sound feasible, but I am still rather reluctant to try it.
I should be braver!


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 Post subject: Re: amending reservations online
Unread postPosted: Fri Feb 08, 2013 3:53 pm 
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Junior Virtual Ranger
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Joined: Wed Jun 08, 2005 4:24 pm
Posts: 1543
Location: UK
Agree with kevjones, why not just go in person, or give one of the offices a call?


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 Post subject: Re: Questions regarding cancellation of booking
Unread postPosted: Fri Feb 08, 2013 4:39 pm 
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Junior Virtual Ranger
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Joined: Wed Aug 20, 2008 5:13 pm
Posts: 188
Hi Bushbuck - if you cancel a booking 30 days or less before you go, you will not loose your money if you book for later dates in the Park. Your new booking must be for the same value as the previous one - if not then you loose the difference (known as Modification Fees).


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 Post subject: Re: How can I change my booking?
Unread postPosted: Wed May 29, 2013 9:58 pm 
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Joined: Wed May 29, 2013 9:22 pm
Posts: 1
Hi,

Is it possible to change a reservation from a booking in one park to a booking in a different park using the online booking system?
And if so, is it possible to have the amount paid for the original reservation transferred to the new reservation (when using the online booking system to make the change)?

Since I have to book a long time in advance I would like to know if such a change would be possible if for some reason I have to change my plans.

YvS


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