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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 8:19 am 
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Senior Virtual Ranger
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ecojunkie wrote:
I had problems using my card on a different site too. Seems that some cards now have a registration process (or something?) which allows you to use it online. It is to help prevent fraud and theft. Perhaps contact your credit card provider for clarification.

It is not a problem from my bank this side. We had this problem in the past also, then rectified itself :huh: :huh:
Might have to donate elsewhere :hmz: :hmz:


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 8:40 am 
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prings wrote:
ecojunkie wrote:
I had problems using my card on a different site too. Seems that some cards now have a registration process (or something?) which allows you to use it online. It is to help prevent fraud and theft. Perhaps contact your credit card provider for clarification.

It is not a problem from my bank this side. We had this problem in the past also, then rectified itself :huh: :huh:
Might have to donate elsewhere :hmz: :hmz:


Please don't! - Maybe one of the mods can take this up with the 'powers that be'????

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 9:39 am 
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Senior Virtual Ranger
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I have sent a PM to Dinky Bird last week and pointed out the problem.


Last edited by Micetta on Thu Dec 03, 2009 10:02 am, edited 1 time in total.

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 9:56 am 
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Santa, any chance of an update on the donations?


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 10:21 am 
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Junior Virtual Ranger
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I also had the problem with my credit card for 2 days.The third day I took the direct account option and the money was taken directly off my savings account, i received the confirmation the same day and the money went of my account two days later.

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 12:03 pm 
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you AAA saw brown hyena?


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 12:06 pm 
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Hi all,

When GivenGain was asked about problems with the payments earlier this year, this was their reply:
Quote:
It is a well-known fact that all financial institutions are becoming increasingly more strict with regards to online fraud, providing credit and allowing certain types of online transactions. This is partly due to some compliance requirements, legislation etc.

I may have mentioned previously that GivenGain provides the online payment instruction to the bank of the donor, wherafter the bank will allow or decline the instruction. The reason for a payment being declined may only be made available to the card holder, but a few reasons coul be:

1. Insufficient funds on the card
2. The amount of the instruction is more than the limit as set on the card
3. The credit card details are entered incorrectly online
4. The bank suspects fraud
5. No reason at all - it is siccessful the next time when enquiring about it

GivenGain notifies a donor immediately when their donation instruction is declined and requests that he/she contacts their bank for further information and to make any rectifications where and if required.


I will ask Santa to please update as soon as she has time to do so.

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 12:42 pm 
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Senior Virtual Ranger
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I canceled my forum name in brackets and it went through! :lol:
Now I am an anonymous supporter of Sanparks conservation, but I assure you that Micetta has paid her R250!! :lol:


Last edited by Micetta on Thu Dec 03, 2009 12:53 pm, edited 3 times in total.

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 12:44 pm 
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joekin wrote:
you AAA saw brown hyena?

Unfortunately not a real one, Joekin, only one that told us she was a brown hyena in disguise ... :twisted:


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 1:32 pm 
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:-(


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 2:04 pm 
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Senior Virtual Ranger
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My donation went through on 13 Nov with no problems. I had to get an sms from my bank to enter a password but that is the norm with my bank. I wonder why others are having a problem?

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Thu Dec 03, 2009 3:23 pm 
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Pat, have a look at my post 3 posts up and you will see why I had a problem :lol:


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Fri Dec 04, 2009 12:00 am 
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DinkyBird wrote:
Hi all,

When GivenGain was asked about problems with the payments earlier this year, this was their reply:
Quote:
It is a well-known fact that all financial institutions are becoming increasingly more strict with regards to online fraud, providing credit and allowing certain types of online transactions. This is partly due to some compliance requirements, legislation etc.

I may have mentioned previously that GivenGain provides the online payment instruction to the bank of the donor, wherafter the bank will allow or decline the instruction. The reason for a payment being declined may only be made available to the card holder, but a few reasons coul be:

1. Insufficient funds on the card
2. The amount of the instruction is more than the limit as set on the card
3. The credit card details are entered incorrectly online
4. The bank suspects fraud
5. No reason at all - it is siccessful the next time when enquiring about it

GivenGain notifies a donor immediately when their donation instruction is declined and requests that he/she contacts their bank for further information and to make any rectifications where and if required.


I will ask Santa to please update as soon as she has time to do so.

@DB. As soon as you enter submit, it gives a notice of failure. No time to have processed through to bank.


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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Mon Dec 07, 2009 8:24 pm 
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Virtual Ranger
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Joined: Mon Feb 04, 2008 3:35 pm
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Location: Randburg
I have now tried 5 times to donate and all end up with the big X!

I donated to Ratpack using same credit card number so nothing has changed from my side. The Givengain site did not seem to be user friendly to enquire or else I just missed it. Under contact us was a bit vague!

Any suggestions as I don't want SanParks to be charged everytime this doesn't work. Current account is in So's name and I though that might also cause grief (not the same name as the donor). :wall:

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 Post subject: Re: AAA Challenge - List of pledges/how to donate
Unread postPosted: Mon Dec 07, 2009 8:49 pm 
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Cherries, I have been through it. You must write the exact information quoted on the credit card. If your husband's name is on the credit card, that is the name you must write.
It has changed since last time. I put my forum name in brackets, but this time it does not accept it and when I cancelled it, the donation went through. :D


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