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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Wed Dec 18, 2013 10:22 am 
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It's hard to say in any take over situation what will happen. That leads to uncertainty and worry which do affect people's attitude. It's an unsettling time for them I suppose.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Wed Dec 18, 2013 12:14 pm 
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Why not give them a chance before moaning.

It cannot be worse that some of the service that forumites have been receiving in the recent past.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Wed Dec 18, 2013 12:25 pm 
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pumba2013 wrote:
I think SANparks should communicate their plan for the current staff. If i think myself in their position i will be depressed.
Communicate ..Communicate....and give some relief to the staff and their families. and ensure their jobs are not take away ...

We don't know that they haven't been told what is happening?

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Wed Dec 18, 2013 12:37 pm 
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http://www.sanparks.org/docs/groups_ten ... nswers.pdf

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Wed Dec 18, 2013 6:32 pm 
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That document is hard to read - but I think it is saying most of the staff will be safe. I am one of the few who actually enjoys eating out in the Kruger (despite a few problems, and a couple of awful places like the fast food outlet at Skukuza). And most of the staff are great - with a few exceptions just like in every organisation.

One interesting comment above - I wonder who does actually employ the staff at the moment?

I have also been trying to find out what is happening at Shingwedzi and Punda - no mention in the documents about these.

Richard


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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Tue Dec 24, 2013 12:19 am 
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I am willing to give the new owners of the restaurants a chance.

Beginning in 1994, i had a few great moments in KNP Restautant, but also some not the nice moments. Not nice means slow service and or not so delicious food.

I know these problems also from germany. I was this year in a region in germany, where only limited restaurants were available. After a few days, i would be lucky. if there would be something like the big M.

So, i am not worry about the new restaurants. Give them a chance.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Sat Jan 04, 2014 7:37 pm 
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The food is just a fraction of the value that the Kruger has to offer, I cannot see the Kruger becoming a Warmbaths forever resort.

This is just a solid solution to a serious problem.

I am looking forward to the change and the chance at some hopefully decent meals in our beloved Kruger.


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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Sun Jan 05, 2014 3:37 pm 
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Stoffel wrote:
I am just worried that the new restaurants in Kruger is going to be run by the same personnel. I only hope that the franchise givers will watch the situation with a careful eye as the bad service we got used to over the past few years, will not do their names any good.



I am seeing the glass half full, they will keep the staff but with new training. Hopefully with the new training and standards that will be expected, the attitude of the staff will improve as well. Let's also remember, most of the staff are older (from memory) and not your usual waiting staff (students earning pocket money), and while you could expect the young guys to run around with plates (in KNP heat!!) it is not really going to happen with most of the staff.

That said this is no excuse for bad service. Slow service can still be fine, especially in KNP (you are supposed to be relaxed and take your time) as long as it is done with the right attitude.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Sun Jan 05, 2014 5:10 pm 
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Slow service with the right attitude :shock: :shock: :shock: , I don't care if I am on holiday, I do not want slow service, I want good service, I am paying good, hard earned money

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Tue Jan 07, 2014 8:45 pm 
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I would imagine that the new franchises have a better training and performance management standard than the restaurants of the past. Sometimes there are poor performers, but sometimes there is also poor management, oversight, training, and coaching.

I think the pdf that was posted a page or so back said that most of the staff was going to stay (I could have read it incorrectly - very hard to read), which I'm fine with. While the food was "eh" on our trip, I didn't have any problem with the wait-staff over the 14 nights, and at least a dozen meals, experienced in the park.

I think SANParks is on the right track in recognizing that the past failings and taking steps to partner with entities that can make a change for the better. There is nowhere to go but up. :thumbs_up:

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Thu Jan 09, 2014 7:12 pm 
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H. erectus wrote:
Well,.... :wink: ,.. your'e quite right squirrel_,.....

Though a very good reason for that. Some folks are so passionate
about "their Kruger" that they even hate to see the gates open in the
morning, to let the masses in! Some people are so obsessed that even
the slightest change means catastrophy in their lives!! They believe that
Kruger and especially "their Kruger" needs to be seen and experienced
the way they did and therefore needs to be as pristine as possible.


I can very well understand that change is a integral part of life and needs
to be so!!! To dwell in the past for what ever reason not always good,



What you are describing in bold is an attitude that runs against what Kruger should be about. We complain about rude behaviour, speeding and not following the rules, basically not respecting others and nature. What you have written in bold is not respecting anything other than "myself" and that is a little sad if that is why people are so against new initiatives in SANParks and Kruger.


H. erectus wrote:
However, this unique peace of wonderland needs to remain as pure,
untouched and protected by us humans as much and far as we possibly
can.

"Change", possibly the best medcine any human can have, yet

we are still in touch with the past, for what little there is left of that,
where the medcine for goodness in life was concocted in the first place.

So, quite simple, let not the evil of commercialization stifle the pureness
of being!!!


I don't know how you can protect an area and keep it untouched. Kruger is not untouched. The fact that we have hundreds of kilometres of roads for visitors (you, me and everyone else) is one of the reasons it is not untouched.

I think the "evil of commercialization" actually goes a long way to paying for what we all love, the protection of all of our National Parks.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Sat Jan 11, 2014 7:06 am 
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I was talking to our waiter at Letaba yesterday, and he said that the current staff have all been told that their jobs are safe when the new Franchise takes over, and that they will go for training, while the restaurant is closed for renovations. he seemed very positive about the changes, and is looking forward to Mugg & Bean arriving. :thumbs_up:

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Sat Jan 11, 2014 7:17 am 
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Nice to hear that the staff member you spoke to was so positive about the changes Val, and that they will go for proper training, good start having a positive attitude :dance: :dance:

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Thu Jan 30, 2014 5:45 am 
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That's very encouraging Val, given that the service and nondescript offerings at Letaba have been less than dazzling over the last few years, Here's hoping the same positive attitude prevails in Satara, amongst others.

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 Post subject: Re: New Franchises for Restaurants from 1 December.
Unread postPosted: Thu Jan 30, 2014 5:06 pm 
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kallis1786 wrote:
My excitement soon vanished when I found out that they were not opening in Punda Maria and Shingwedzi. What is the reason for this? if someone could please answer this.

Just guessing Kallis and IMO but just a possibility no one tendered for those camps.
Shingwedzi would have been still in the reconstruction phase and PM being such a small camp and so far north with limited turn over, so possibly didn't attract attention.

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