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New Franchises for Restaurants from 1 December.

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RemiE
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Re: New Franchises for Restaurants from 1 December.

Unread postby RemiE » Thu Oct 31, 2013 9:52 am

Hugh wrote:Well said Carol
I can never fault Wimpy .. no gourmet food there but a good inexpensive brekkie Good toasted sarmies and and hamburgers . plus a few meals that will satisfy the more hungry person..
Cattle baron do steaks to die for .. and M&B has a great variety of foods for throughout the day to suit most tastes
So I am looking forward to the change .


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Re: Restaurants/Menus at Kruger Restcamps.

Unread postby Crested Val » Thu Oct 31, 2013 11:14 am

Menu

There you go.............please remove mods if not permitted!!!! :thumbs_up:
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Re: Restaurants/Menus at Kruger Restcamps.

Unread postby Crested Val » Thu Oct 31, 2013 11:28 am

Thinking of my beloved South Africa every day.

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Re: New Franchises for Restaurants from 1 December.

Unread postby vinaigrette » Thu Oct 31, 2013 1:18 pm

stephan groen wrote:I still believe Sanparks missed a chance to introduce a truly SA feel. A goo menu of steaks, salads, venison etc would have been much better. The key is and always was that certain standards should be set to which these restaurants must adhere to.

Now Selati will be taken over by Ciao. Is an Italian restaurant really going to be the right choice for such a historic place?

My personal feeling is that this is part of the over-commercialization of Kruger. First the hotels and now this.

Also, would it not have been a logical choice to include all current Wild Card holders in the survey? I was never asked anything?

:clap: :clap:
I complety agree ! We are italian (my wife and me) and every year we dream our visit in KRNP and others Sa Parks ! We come almost every year in SA from 1987 and now we are disapponted for this over-commercialization of the Kruger.
Think, we come from Italy to enjoy the wild in South African Parks and we found an Italian restaurant in Kruger Park !
We miss the old days in Kruger Park ! :(
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Re: New Franchises for Restaurants from 1 December.

Unread postby Carol g » Thu Oct 31, 2013 1:23 pm

vinaigrette, I think it's better to have good food served by the new restaurants, than coming to Kruger and getting the terrible food that has been served up for years now, I also enjoyed the old Kruger menu's but those days are long over now
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Re: New Franchises for Restaurants from 1 December.

Unread postby Carol g » Thu Oct 31, 2013 1:57 pm

Elsa wrote:Plus to me as long as we can drive around and still see the wildlife, that is the important part, it does not particularly matter what restaurants they have in the camps.
But I do feel its a step in the right direction.
Those who want to self cater can still do so and those who want a meal catered for can get a good quality meal.


Elsa I couldn't agree more :clap: :clap:
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Re: New Franchises for Restaurants from 1 December.

Unread postby Crested Val » Thu Oct 31, 2013 3:15 pm

It seems to me that a lot of people prefer to self cater their main meal at night when they gather around the braai with friends and family, but they often like to call in for breakfast/brunch/lunch (often a snack) at the restaurants.

Therefore I would say it's logical to provide Wimpy/Mugg & Bean type food, as this is what the majority of people appear to eat. :thumbs_up:

Both M & B and Wimpy do some good main meals for those who do want to eat at night, including salads.

The Cattle Baron has it all!!!

We ate in the restaurants many times in the "good old days", but it was rarely "traditional South African food" that was served. :)
We used to have soup, fish, a meat course and a dessert, which you can get on the menus of all the new franchises. :thumbs_up: :thumbs_up:
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Re: New Franchises for Restaurants from 1 December.

Unread postby Lesego » Fri Nov 01, 2013 11:35 am

Dear Forumites;

Please see the response below from SANParks in regards to most of thequestions raised here in the group, and other social media platforms.

SANParks has been monitoring the feedback and debate taking place in the various forms of media. There is, as in the case of such announcements, varied and differing opinion, but in general the move has been seen as positive.

The debate seems to be following a few specific themes, namely;

What research was done to inform the decision to solicit Branded Restaurants?
There will be more road kill due to speeding delivery trucks.
There will be more litter produced by the takeaways.
A bit of background to the operations of restaurants in SANParks:

There have been restaurant operations in Parks for many years. In 1931 restaurants in the following Kruger National Park camps, Skukuza, Satara and the Letaba were run by private individuals. These individuals were in fact responsible for all tourism services. In other words they were “Outsourced” In 1945, they were taken over by a company called Kruger Park Services and hence remained “outsourced” They were taken over by SANParks in 1955 who operated them until 2001. The decision to once again “outsource” them was based on the Mckinsey report that found that it would be of strategic value to outsource non-core assets and in addition bases on a PWC report its further found that they were loss making operations, and were therefore essentially being subsidized by public funding. It was the McKinsey report that laid down the basis of what is now termed the SANParks Commercialisation Strategy.

The restaurant portfolio is a key part of SANParks Commercialization Strategy executed through Public Private Partnerships (PPP). Out of the initial suite of operations that were outsourced through PPP’s processes to private organisations i.e. lodges, retail and restaurants, it was indeed the restaurant operations that proved to be most unsuccessful. In the wake of two failed contacts with private partners, mounting complaints from visitors, SANParks had to look at a new model. It was on this basis that it was decided to look into the options of contracting with new and successful South African Restaurant Brands.

Before embarking on the development of a suitable model, two key factors had to be understood. Firstly, what were the main issues driving the complaints, and secondly and more importantly we needed to test the opinions, needs and preferences of our most loyal customers. A survey was conducted online and independently by the University of the North West’s Tourism Research unit (TREES). It was conducted over the periods 7 to 9 November 2011 and 5464 customers participated through invitation, 64% of them were Wild Card Holders. Based on this information (Available on the SANParks website) SANParks developed a revised restaurant PPP model.

SANParks engaged on the restaurant tenders in March 2013. The criteria for selection include Functionality, BEE initiatives & PPP fee offered. Functionality covers Environmental Initiatives, Financing and Capital plans, Business, Operation and Design plans and Risks that are transferred to the Private Party. The tenders were evaluated from 17 to 19 July 2013 and the successful operators were announce to the public on the 30 October 2013.

SANParks is excited that our partners are happy to tone down the signage and interior décor in order to be in more in keeping with the sense of place of each restaurant.

Regarding concerns about more road kill due to speeding delivery trucks in the Kruger National Park, please note that Famous Brands will be the franchisor for the majority of restaurants through the Mugg & Bean and Wimpy brands. Along with their expert restaurant & franchising capabilities, they have very good logistical support to their franchisee which was a criteria that was important in making the appointments. It is important to note that Famous Brands will be re-designing the kitchen in order to provide a quality product. The re-design will in some cases lead to an increase in fridge, freezer and storage space and ultimately result in fewer deliveries happening (compared to current). The other large outlet is the Skukuza Main Restaurant where Cattle Baron will be the franchisor and Tourvest Holding (Pty) Ltd is the franchisee. Tourvest has been running the retail outlets in the KNP for over 10 years now. With the Skukuza Restaurant to their existing logistical support, it is unlikely that there will be any additional traffic but rather a consolidation between the retail and restaurant as far as the logistics are concerned. Ultimately though, all of these brand have been built on a sound reputation, something that these operators will not want to destroy due to aspects such as poor management of vehicle fleet operations.

It is important to note that due to SANParks’ conservation and Responsible Tourism mandate, emphasis on environmental issues are very prominent in our partner sourcing process. All operators have subscribed to many environmental friendly initiatives which could be far reaching in terms of looking after the environment. They include and are not limited to preferred pest control chemicals, prohibited chemical substances, subscribing to the pest management plan, recycling, use of biodegradable packaging, optimal water use and limiting litter. SANParks is therefore confident that the Private Parties understands our mandate and will partner with SANParks in this regard to ensure that the environment is looked after as good as possible. As reputable brands, they will not want to be the cause of any avoidable environmental damage.

As we continue to adapt to our guest and environmental needs, we encourage all our guests to visit our restaurants and join us on this journey as we turn this new leaf!
Lesego Nko
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Re: New Franchises for Restaurants from 1 December.

Unread postby Mark » Fri Nov 01, 2013 4:04 pm

Thanks for the Feedback Lesego.

.........All operators have subscribed to many environmental friendly initiatives which could be far reaching in terms of looking after the environment. They include and are not limited to preferred pest control chemicals, prohibited chemical substances, subscribing to the pest management plan, recycling, use of biodegradable packaging, optimal water use and limiting litter.

How is this going to be monitored and managed. How do we know that these are bio-friendly? Will we have to wait for the length of the contract before we can get rid of offending franchises? The problem is that everyone nods their heads in the right places at sale time to get the deal but it is normally very poorly managed and often abused thereafter.

Will these 'restaurants' be seated only or will they also have 'take-aways? It is a well known phenomenon, that fast food brings with it an inordinate amount of litter, a problem that plagues our country.

Seating only is ok but 'take-aways' will be a nightmare.

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Re: New Franchises for Restaurants from 1 December.

Unread postby Elsa » Sat Nov 02, 2013 1:25 pm

geoff_jungle wrote:What will probably happen in the Park is you'll end up with an inexperienced second rate operater who will have to take short cuts in order to try and survive in an unprofitable market.
As has been said in the above posts, this won't be allowed to happen by virtue of the very strict code of conduct and rules they have to adhere to when they get the franchise.
So lets give it a try and try and remain as positive as possible. :thumbs_up:
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Re: New Franchises for Restaurants from 1 December.

Unread postby ecojunkie » Sat Nov 02, 2013 2:03 pm

Mopani is already being run by the conference folk (who are apparently also going to do BnD).
Smiling is contagious. Start an epidemic today!

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Re: New Franchises for Restaurants from 1 December.

Unread postby Mauxie » Sat Nov 02, 2013 10:48 pm

I too miss the old days, eating at the old style restaurants with their delicious meals, friendly service and real Kruger atmosphere and of course, the drum call at meal times.

Having said that.......I am really excited about all the new restaurants opening up. :dance: :dance: I travel alone and spend most of my day out of camp, so it will be a real treat to, once again, have a decent affordable meal available on the nights I don't feel like cooking..........which will definitely be more often now. :D :D

Well done Sanparks!
Last edited by Mauxie on Sun Nov 03, 2013 7:58 am, edited 1 time in total.
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Re: New Franchises for Restaurants from 1 December.

Unread postby Imberbe » Sun Nov 03, 2013 12:20 am

Another point is that each venue has been awarded separately. So if one restaurant fails to maintain the standards that restaurant may be penalised or even closed and replaced with another operator. Previously one large multi-national ran all the restaurants and very little could be done to address problems if they were not interested.
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Re: New Franchises for Restaurants from 1 December.

Unread postby Crested Val » Sun Nov 03, 2013 12:31 pm

I'm still dreaming about that Mugg & Bean Chicken and Avo Wrap at Letaba, while looking out over the river bed..............roll on March!!!! :thumbs_up: :thumbs_up:

As Carol said, all camps currently have a restaurant, so the buildings are already there.
Whether it's a Wooden Banana, a Wimpy, a Mugg & Bean or a Cattle Baron, should make no difference, other than the food will be better than is currently being offered!!!

Each franchise will have it's own indoor décor, menus etc, but it is my understanding that the outside areas have to be in keeping with the park, so there will be no flashing neon signs!!!!

This a done deal, so no amount of negativity will alter things.

Please lets give them a chance, and if people really object to these changes, they have the option to stay away. :thumbs_up:
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Re: New Franchises for Restaurants from 1 December.

Unread postby Elsa » Mon Nov 04, 2013 12:57 pm

Dabchick wrote:I never understand H. e.'s posts, but I think this time he is referring to Punda, Shingwedzi & Mopani (these camp names have been left out of the quote) seemingly being "neglected" -- by not getting new restaurants....

Dabchick, Mopani doesn't need to change, it already has a newish contractor and the food is excellent, plus the feeling seems to be that Punda is also not too bad currently.
Shingwedzi was most likely still closed and under repairs when the tenders went out so if no one tendered for it at the time then that might explain why, but I'm sure it will be rectified soon. :thumbs_up:
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