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Payment reference number wrong

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Moira de Swardt
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Location: The City of Gold

Payment reference number wrong

Unread postby Moira de Swardt » Sun Mar 30, 2014 6:57 am

The other day I made payment for the Addo leg of my holiday. I made a typographical error in the reference number. When I did noticed that I have not received confirmation of the payment I checked and discovered the error. :big_eyes:

I hope this can be rectified and that I have not just paid for someone else's holiday. I can't afford to pay again. :(

I have sent an e-mail to reservations and will phone first thing on Monday morning.
Addo Elephant National Park 14 -16 July 2014 (well, the morning of the 17th, really)
KNP Sable Hide 21 December 2014
KNP Letaba 22 - 26 December 2014
KNP Lower Sabie 25 April to 3 May 2015

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tent dweller
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Re: Payment reference number wrong

Unread postby tent dweller » Sun Mar 30, 2014 7:12 am

Moira, if I was you I would also give reservations a call, then they can correct it while you are on the line :roll:
PRETORIUSKOP 20 - 21 December 2015
TAMBOTI 22 - 24 December 2015
OLIFANTS 25 - 27 December 2015 (with a view)
LETABA 28 - 31 December 2015
MOPANI 01 - 03 January 2016 (with a view)
SKUKUZA 04 -06 January 2016

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JenB
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Re: Payment reference number wrong

Unread postby JenB » Sun Mar 30, 2014 7:28 am

Don't stress Moira, just give them a call.

We all make mistakes, it's part of life. :)
It will be sorted out ASAP, no question about that.
"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France

Moira de Swardt
Posts: 162
Joined: Wed Sep 24, 2008 6:19 pm
Location: The City of Gold

Re: Payment reference number wrong

Unread postby Moira de Swardt » Mon Mar 31, 2014 6:20 pm

Good news! There was no such reference number as the one I used as a reference number. Everything is sorted and I have been correctly credited.

Yay, SanParks
Addo Elephant National Park 14 -16 July 2014 (well, the morning of the 17th, really)
KNP Sable Hide 21 December 2014
KNP Letaba 22 - 26 December 2014
KNP Lower Sabie 25 April to 3 May 2015

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JenB
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Location: Johannesburg - where they cut down trees and name streets after them.
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Re: Payment reference number wrong

Unread postby JenB » Mon Mar 31, 2014 7:52 pm

Great!
Now you can look forward to a wonderful trip! :dance:
"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France

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Nkulu
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Re: Payment reference number wrong

Unread postby Nkulu » Tue Apr 01, 2014 9:38 am

I always quote my member number, and in 2013 had Sanparks phone me to say I had paid with the referece of a 2005 trip, :redface: :hmz: would I perhaps like to pay for my December 2013 trip :redface: :redface:
Nkulu

I am a free spirit...Either admire me from the ground. Or fly with me...But don't ever try to cage me.

Croc Bridge 11 June 2015
Tamboti 12 June 2015
Shingwedzi 13 & 14 & 15 June 2015
Balule 16 June 2015


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