Skip to content

SANParks.org Forums

View unanswered posts | View active topics






Post new topic Reply to topic  Page 6 of 6
 [ 90 posts ]  Go to page Previous  1, 2, 3, 4, 5, 6
Author Message
 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Fri Jun 20, 2014 1:19 pm 
Offline
Junior Virtual Ranger
Junior Virtual Ranger

Joined: Mon Mar 23, 2009 4:15 pm
Posts: 838
Location: Kyalami, South Africa.
I agree with Elsa - make another booking and use the credit. I have done that in the past - I usually miss KNP so much when I get home from a trip, that I immediately make another reservation!

If you can't/don't want to do that - then the way Frizzle mentions in his comment should work.

_________________
Golden Gate 24-29 Sept 2014

Mopani 18-20 Oct 2014
Shingwedzi 20-22 Oct 2014
Punda Maria 22-25 Oct 2014

KTP May 2015


Top
 Profile  
 
 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Fri Jun 20, 2014 1:39 pm 
Offline
User avatar

Joined: Mon Oct 26, 2009 6:27 pm
Posts: 272
Location: JHB
I had to get a refund recently and needed to send a copy of my bank statement, a copy of my ID and I sent it together with all the details - reservation number, etc.
I got a response within a day or two, and a credit into my account within 10 days.


Top
 Profile  
 
 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Tue Jun 24, 2014 5:23 pm 
Offline

Joined: Sat Nov 16, 2013 9:52 am
Posts: 62
Location: USA
Today, I received an email from a second (different) SANParks person saying that my request for refund to my credit card will be processed with the next batch and that SANParks processes transaction twice a month (middle & end of month).

I am now concerned about having sent my bank info to reservationrefund@sanparks.org. Is this legitimate?


Top
 Profile  
 
 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Wed Jun 25, 2014 10:03 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Wed Oct 13, 2004 7:37 am
Posts: 3567
Location: SANParks' HO, Pretoria
Dear ctm7943,

Yes, reservationrefund@sanpark.org is actually the correct email as it is assigned to our colleagues at Finance who deal with reservation refunds. So all good. :thumbs_up:

Let us know if you need further assistance.

_________________
Nedret Saidova
Senior Manager: E-Business, SANParks


Top
 Profile  
 
 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Wed Jul 02, 2014 7:51 am 
Offline

Joined: Sat Nov 16, 2013 9:52 am
Posts: 62
Location: USA
I finally received a resolution to this issue.
The finance Dept, had incorrectly assumed that I was a SA National and requested my banking info in order to process my refund.
However, I live in the U. S., so now the credit is being processed to my credit card, which is the proper process for non-nationals.

Thanks to Dinky Bird & Nedret (SANParks) for their assistance in helping me to sort out this matter.


Top
 Profile  
 
 Post subject: Re: Change/Upgrade booking (how to?)
Unread postPosted: Wed Jul 02, 2014 12:41 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Tue Oct 25, 2011 10:46 am
Posts: 473
Location: PTA, South Africa
squirrel_asc wrote:
There should be a button next to your accommodation type, allowing you to change it.

I don't know if it still exists/works, though. There was a bug last time I tried it, and even though I kept begging and pleading with them to fix it, by the time we actually went to Kruger, I had not received any feedback indicating that it was fixed... Now I don't have a booking anymore, so I can't check. :|

Yup, it was sorted squirrel ... but that that is an accommodation type.

What Daruda is asking is to change the camp.

Daruda, you are able to add the new type to your reservation and then cancelling your old accommodation. If you require further assistance, please drop me a mail: steven.macintyre@sanparks.org and i will arrange the change for you.

Thanks

Steven

_________________
If I agreed with you we'd both be wrong.


Top
 Profile  
 
 Post subject: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 9:58 am 
Offline

Joined: Wed Dec 14, 2005 10:21 am
Posts: 40
Location: johannesburg
Can someone please explain this Sanparks rule.

Some friends in the UK booked 16 days in Kruger for 4 people on single booking under one name. Due to illness two of the people could not come so we, who live in JHB were offered the two places, obviously we accepted.

Today we tried to pay the outstanding 50% outstanding amount and were told that we could not pay as my credit card name was not the same as the reservation name. To me it seems irrelevant who pays as long as payment is made.

However as long as I have a reservation number I can cancel and change any reservation without any proof of identity but cannot pay a reservation. I think only banks and government can come up with such rules.

Jim


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 10:14 am 
Online
Moderator
Moderator
User avatar

Joined: Tue Mar 22, 2005 6:31 pm
Posts: 9804
Location: Ballito, KZN North Coast, South Africa
Have asked to Steve to reply!

_________________
Where ever you go, go with all your Heart.


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 11:08 am 
Offline
Site Admin
Site Admin
User avatar

Joined: Tue Oct 25, 2011 10:46 am
Posts: 473
Location: PTA, South Africa
Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks

_________________
If I agreed with you we'd both be wrong.


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 11:21 am 
Online
Moderator
Moderator
User avatar

Joined: Tue Mar 22, 2005 6:31 pm
Posts: 9804
Location: Ballito, KZN North Coast, South Africa
Thanks Steve. :thumbs_up:

_________________
Where ever you go, go with all your Heart.


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 1:40 pm 
Offline

Joined: Wed Dec 14, 2005 10:21 am
Posts: 40
Location: johannesburg
Steven

Thank you for the prompt reply. After reading the reasons for the payment problem it appears that SanParks are protecting themselves from use of stolen or illegal credit card use to pay the costs of accommodation. I guess that an EFT payment would not have the same problem, e.g. I could pay another persons reservation costs as there will be an audit trail thru the bank on the transaction.

I still have a concern that anyone can cancel or change a reservation without proof of ID.

Jim


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 5:14 pm 
Offline
Junior Virtual Ranger
Junior Virtual Ranger

Joined: Mon Aug 17, 2009 5:28 pm
Posts: 343
Location: California
Steven, has this changed?

We usually visit SANParks with friends from Australia. I always make the booking and pay the deposit, but our friends have always been able to pay their share directly to SANParks so long as they submit the credit card form, with our booking number but their payment details. They highlight the fact that the credit card name and details is not the same as the reservation name.

Please advise as I have made a reservation for June 2015, and would need to sort out payment details

Thanks
Janine

_________________
Look deep into nature, and then you will understand everything better
Albert Einstein

KNP June 2015
Mopani, Tamboti, Satara, Skukuza, Croc Bridge


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 7:01 pm 
Offline
Forum Assistant
Forum Assistant
User avatar

Joined: Tue Aug 03, 2010 8:49 am
Posts: 5902
Location: Brecon Beacons National Park
FAC Member (2012)
That must be how I was allowed to do it then, as I paid online. :dance:

_________________
Thinking of Africa every day.


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Tue Aug 12, 2014 5:08 am 
Offline
Legendary Virtual Ranger
Legendary Virtual Ranger
User avatar

Joined: Tue Jun 07, 2005 8:47 pm
Posts: 12975
Location: meandering between senility and menopause
FAC Member (2013)
saraf wrote:
I think because you are using a written form that counts as an auditable log, whereas a phone call does not.


Makes sense to me.

Sadly, fraud is everywhere.

I have Sanparks as a beneficiary and I just change the reservation number. I use eft for my own peace of mind. It is also cheaper.

My daughter had her credit card used in a fraudulent transaction a couple of months ago when someone bought goods off the internet.

_________________
The bird doesn't sing because it has answers, it sings because it has a song.


Top
 Profile  
 
 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Tue Aug 12, 2014 12:22 pm 
Offline
Forum Assistant
Forum Assistant
User avatar

Joined: Tue Aug 03, 2010 8:49 am
Posts: 5902
Location: Brecon Beacons National Park
FAC Member (2012)
So maybe part of the title of this topic is not quite correct, and it is not a silly rule!!! :whistle:

That does not mean that I don't sympathise with people like JimS, it must be very frustrating when all you want to do is pay, but better safe than sorry!!! :wall:

_________________
Thinking of Africa every day.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 90 posts ]  Go to page Previous  1, 2, 3, 4, 5, 6



Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group

Webcams Highlights

Addo Nossob Orpen Satara
Addo Nossob Orpen Satara
Submitted by kcilliers at 07:11:33 Submitted by andre27 at 08:55:53 Submitted by Anonymous at 09:22:37 Submitted by Shingilana at 08:37:38