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 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 1:40 pm 
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Joined: Wed Dec 14, 2005 10:21 am
Posts: 49
Location: johannesburg
Steven

Thank you for the prompt reply. After reading the reasons for the payment problem it appears that SanParks are protecting themselves from use of stolen or illegal credit card use to pay the costs of accommodation. I guess that an EFT payment would not have the same problem, e.g. I could pay another persons reservation costs as there will be an audit trail thru the bank on the transaction.

I still have a concern that anyone can cancel or change a reservation without proof of ID.

Jim


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 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 5:14 pm 
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Junior Virtual Ranger
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Joined: Mon Aug 17, 2009 5:28 pm
Posts: 440
Location: California
Steven, has this changed?

We usually visit SANParks with friends from Australia. I always make the booking and pay the deposit, but our friends have always been able to pay their share directly to SANParks so long as they submit the credit card form, with our booking number but their payment details. They highlight the fact that the credit card name and details is not the same as the reservation name.

Please advise as I have made a reservation for June 2015, and would need to sort out payment details

Thanks
Janine

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 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Mon Aug 11, 2014 7:01 pm 
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Joined: Tue Aug 03, 2010 8:49 am
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Location: Brecon Beacons National Park
That must be how I was allowed to do it then, as I paid online. :dance:

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 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Tue Aug 12, 2014 5:08 am 
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Legendary Virtual Ranger
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Joined: Tue Jun 07, 2005 8:47 pm
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saraf wrote:
I think because you are using a written form that counts as an auditable log, whereas a phone call does not.


Makes sense to me.

Sadly, fraud is everywhere.

I have Sanparks as a beneficiary and I just change the reservation number. I use eft for my own peace of mind. It is also cheaper.

My daughter had her credit card used in a fraudulent transaction a couple of months ago when someone bought goods off the internet.

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 Post subject: Re: SanParks refuses payment - silly rule
Unread postPosted: Tue Aug 12, 2014 12:22 pm 
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Joined: Tue Aug 03, 2010 8:49 am
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Location: Brecon Beacons National Park
So maybe part of the title of this topic is not quite correct, and it is not a silly rule!!! :whistle:

That does not mean that I don't sympathise with people like JimS, it must be very frustrating when all you want to do is pay, but better safe than sorry!!! :wall:

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 Post subject: Cancellation policy question...
Unread postPosted: Wed Sep 24, 2014 7:35 am 
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Joined: Tue May 24, 2011 3:37 am
Posts: 63
Location: Sarasota, Florida USA
Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.


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 Post subject: Re: Cancellation policy question...
Unread postPosted: Wed Sep 24, 2014 7:47 am 
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Virtual Ranger
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Joined: Mon Mar 23, 2009 4:15 pm
Posts: 1253
Location: Kyalami, South Africa.
Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.

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 Post subject: Re: Bookings - info - advice & Feedback
Unread postPosted: Wed Sep 24, 2014 9:04 am 
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Joined: Tue Mar 22, 2005 6:31 pm
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Location: Ballito, KZN North Coast, South Africa
I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.

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 Post subject: Re: Bookings - info - advice & Feedback
Unread postPosted: Wed Sep 24, 2014 6:43 pm 
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Joined: Mon Feb 08, 2010 7:55 am
Posts: 150
Location: Redmond,WA USA
I always seem to have a credit balance as I change accomadations around to get what I want
Never had a problems using up all my balance for game drives or future accommodations

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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Sun Jan 11, 2015 6:29 pm 
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Joined: Tue Mar 22, 2005 6:31 pm
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Location: Ballito, KZN North Coast, South Africa
Have a look Here for the Booking periods. :thumbs_up:

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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Mon Jan 12, 2015 8:35 am 
Online
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 44423
Location: Somerset West, Cape Town
Please keep in mind that online bookings open a day later than Reservations. So if you are going to call, or email, to make your booking, that can be done a day earlier to the dates listed in the link by Elsa. Call centre for December 2015 bookings opens on 22 January 2015 at 7.30 am.

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Dalene


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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Mon Jan 12, 2015 6:46 pm 
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Joined: Wed Nov 10, 2010 9:55 pm
Posts: 91
Location: Somerset West/Johannesburg
When do the accommodation rates increase?

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NEXT TRIP:

December2015


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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Mon Jan 12, 2015 8:09 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
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1 November of each year BerkiSA.

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Dalene


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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Wed Jan 21, 2015 10:51 am 
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Virtual Ranger
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Joined: Tue Jul 13, 2010 10:48 am
Posts: 861
Location: Johannesburg
quick question, Why is it that Online bookings have always opened after the Reservation Offices?

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 Post subject: Re: opening of bookings for december 2015
Unread postPosted: Wed Jan 21, 2015 12:21 pm 
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Site Admin
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3607
Location: SANParks' HO, Pretoria
Dear spargish,

There are two primary reasons for that.

One is that there is a section in our client base that is made of people who have been going to the parks for 20-30-40 years - annually and religiously - who do not necessarily have access to online bookings. In appreciation to their long-standing loyalty, we want to give them a bit of a head-start. Over the years we have converted many traditional clients into online booking clients, and judging by client feedback, we are making progress in this regard.

The second reason is that if we open online bookings just after midnight on a new period, we have no doubt that our servers will take strain, and may even crash. We are continuously developing the infrastructure but stress-testing is yet to be performed, so we do not disappoint you all.

It is in our strategic plan to open online bookings the same day as call centre. We just need a year or two to make this a reality.

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Nedret Saidova
Senior Manager: E-Business, SANParks


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