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Re: Bookings - info - advice & Feedback

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BerkiSA
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Re: opening of bookings for december 2015

Unread postby BerkiSA » Mon Jan 12, 2015 6:46 pm

When do the accommodation rates increase?
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DinkyBird
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Re: opening of bookings for december 2015

Unread postby DinkyBird » Mon Jan 12, 2015 8:09 pm

1 November of each year BerkiSA.
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spargish
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Re: opening of bookings for december 2015

Unread postby spargish » Wed Jan 21, 2015 10:51 am

quick question, Why is it that Online bookings have always opened after the Reservation Offices?
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SANParks
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Re: opening of bookings for december 2015

Unread postby SANParks » Wed Jan 21, 2015 12:21 pm

Dear spargish,

There are two primary reasons for that.

One is that there is a section in our client base that is made of people who have been going to the parks for 20-30-40 years - annually and religiously - who do not necessarily have access to online bookings. In appreciation to their long-standing loyalty, we want to give them a bit of a head-start. Over the years we have converted many traditional clients into online booking clients, and judging by client feedback, we are making progress in this regard.

The second reason is that if we open online bookings just after midnight on a new period, we have no doubt that our servers will take strain, and may even crash. We are continuously developing the infrastructure but stress-testing is yet to be performed, so we do not disappoint you all.

It is in our strategic plan to open online bookings the same day as call centre. We just need a year or two to make this a reality.
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cheetahlady
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Re: Bookings - info - advice & Feedback

Unread postby cheetahlady » Mon Feb 23, 2015 5:07 pm

Hello

I have a reservation that I made via the call center. I have tried to access it via my online profile but it does not show up. Our travelling companions are paying the balance and this will be easier online.

Is my call center client number different from my online client number? How can I get access to by booking online?

Thanks
Janine
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Mopani, Balule, Tamboti, Satara, Skukuza, Croc Bridge

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Elsa
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Re: Bookings - info - advice & Feedback

Unread postby Elsa » Tue Feb 24, 2015 9:11 am

Cheetahlady, as I am not all that familiar with on line bookings I had to get the following advice!

It seems the reason your booking is not showing on the web is because its not yet fully paid up so you will need to either call the call centre or e-mail them with your details and client # which will be the same, telling them what you want to do and asking for the res. to be put up on the web.
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Re: Bookings - info - advice & Feedback

Unread postby saraf » Tue Feb 24, 2015 10:26 am

Also if there is a gap in your bookings on one reservation you can't use the online system to view your reservation.
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Re: Bookings - info - advice & Feedback

Unread postby cheetahlady » Wed Feb 25, 2015 12:32 am

Thank you Elsa, I will email them since calling can be a problem given the time difference. I will report back to let you know if it works.

Thanks Saraf, do gap in the bookings so should be okay.
Look deep into nature, and then you will understand everything better
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KNP June 2015
Mopani, Balule, Tamboti, Satara, Skukuza, Croc Bridge

cheetahlady
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Re: Bookings - info - advice & Feedback

Unread postby cheetahlady » Fri Mar 27, 2015 10:21 pm

Turns out that my online client number was different from my old client number. The call center fixed the problem and now I can access my booking online.
Look deep into nature, and then you will understand everything better
Albert Einstein

KNP June 2015
Mopani, Balule, Tamboti, Satara, Skukuza, Croc Bridge

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Elsa
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Re: Bookings - info - advice & Feedback

Unread postby Elsa » Fri Mar 27, 2015 10:30 pm

Thanks cheetahlady, glad all is sorted out now. 8)
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kaizer
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Re: Booking via new website

Unread postby kaizer » Sun Apr 26, 2015 9:27 pm

Since the start of the new website I haven't been able to see availability at camps. Where does one find that now?

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DinkyBird
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Re: Booking via new website

Unread postby DinkyBird » Sun Apr 26, 2015 10:05 pm

Hi kaizer

Top menu, 'Reservations, and then 'check availability'.

avail.JPG
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zivvy&muffin
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Re: Booking via new website

Unread postby zivvy&muffin » Fri May 01, 2015 3:35 pm

Hi Dinkybird ... that picture is really helpful, except :(

the green banner you show does not appear on my PC; so no options : Booking Methods / Check Availibility / Tariffs / Promotions

Is there any other route in to the Availibility pages?

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Re: Booking via new website

Unread postby zivvy&muffin » Fri May 01, 2015 3:42 pm

To answer my own question: :D

Parks > KNP > scroll down to 'Find Accommodation' > select Camp as per previous set-up.

Z&M

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Re: Booking via new website

Unread postby zivvy&muffin » Sat May 02, 2015 1:07 pm

DinkyBird wrote::thumbs_up: that you found your way around. Wonder why the green banner is not showing tho, Z&M :?


Ok, a bit more experimenting. My home PC and laptops show the green banner; it seems just my work PC doesn't. I would hazard a guess this will be filters and 'safe' display features the work IT chaps have set up. Thus, of some interest because presumably other employers will also have that set up.
But since no-one ever looks at sanparks at work :shock: (and we have a work-around anyway :wink: ), then all's well.


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