In the past couple of months, circumstances have allowed us to rediscover our beloved Shingwedzi. For a variety of reasons, we have not been able to visit the park as often as we would have liked to and, when we did, for some reason we tended to focus more on camps in the central areas. However, in the past 5 months, we have been able to take two more or less last minute escapes with little option other than Shingwedzi. And aren't we glad - Shings is back at the top of our list (as long as the pesky elephants along the Kanniedood Loop behave at least).
On both occasions the camp was impeccable - clean and tidy. The staff are always friendly and efficient; our cleaners were superb! We also noticed upskilling of staff - our cleaner was being trained for Reception - wonderful!! The general ambience is peaceful and quiet and we could happily spend long periods in the camp to just chill and restore our bodies and souls without any disturbance,
In particular, I would like to commend the hospitality manager, Christa van Elling. Before our arrival for our stay from the 20th Dec, we received an e mail welcoming us and asking if there was anything she could do to assist us. We duly requested a particular bungalow - which we happily settled into on our arrival. On our last day, arriving back from our late morning drive, we were assailed by an increasingly powerful smell that undoubtedly indicated the demise of poor some creature in our bungalow. Within minutes of reporting it to Reception, the first rescuers arrived. Eventually a team of about 4 people, under the careful management of Christa, did everything possible to try and find the poor deceased - the bungalow was turned upside down, with even the aircon being opened - but to no avail. After carefully cleaning up, the team left and Christa organised an alternative bungalow, the only empty one available in the camp, for us to use as ours was increasingly unpleasant. She even offered the assistance of staff to move our stuff to the new bungalow (we declined as we choose to braai etc outside our existing bungalow and only sleep in the alternative accommodation). After we left, Christa e mailed us to keep us updated and to inform us that, even after a thorough inspection of the thatch, the culprit could not be found and that the bungalow had to be closed for 3 days before it again became useable (hope you had some more no-shows Christa!). We were extremely grateful for such meticulous and personal service.
We are holding thumbs that Shingwedzi will see us again very soon