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 Post subject: What to do with the online reservation credit?
Unread postPosted: Mon Feb 11, 2013 8:55 pm 
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Joined: Sat Jun 16, 2012 7:59 pm
Posts: 60
Location: Bristol, UK (Pretoria in a previous life)
Hi,

I have slow been making changes to our accommodation for our trip in a couple of months’ time using the online booking system. I am still hoping we might get lucky with a day or two in Urikaruus, Kieliekrankie or Grootkolk :pray: but the reality is that we are likely to end up in credit for more than R1000 (it is currently nearly R1500).

Does anyone know what happens to the ‘credit’ if I do not use it for this trip? (it is a first for me! :doh: )

Can I book drives or walks over the phone using this credit?

73 days to go!

Thanks

_________________
Kruger Trip Report (OCT12)

Next trip 2013
25,26,27,28 Apr - Urikaruus
29,30 Apr - Nossob
1,2 May - Kielie-Krankie
3 May - Bitterpan
4,5,6 May - Kalahari TC
7 May - Grootkolk
8 May - Gharagab
9 May - Nossob
10 May - TR


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Mon Feb 11, 2013 9:02 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 38037
Location: On a road trip - with a long stop over in Kruger
Hi :D

Yes you can use it for activities, and book those over the phone or by email etc. As long as you give your client code and the trip's reservation number, they will pick up the reservation and the credit.

_________________
Sala kakuhle!
Dalene

Roaming around SA until end of May 2013 ...


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Tue Feb 12, 2013 9:45 am 
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Joined: Sat Jun 16, 2012 7:59 pm
Posts: 60
Location: Bristol, UK (Pretoria in a previous life)
Thanks DinkyBird. That is good news! :dance:

I will wait for a while longer to see if any accommodation becomes available and if not I will book a walk and a drive.

Thanks again

_________________
Kruger Trip Report (OCT12)

Next trip 2013
25,26,27,28 Apr - Urikaruus
29,30 Apr - Nossob
1,2 May - Kielie-Krankie
3 May - Bitterpan
4,5,6 May - Kalahari TC
7 May - Grootkolk
8 May - Gharagab
9 May - Nossob
10 May - TR


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Wed Feb 20, 2013 6:00 pm 
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Joined: Sat Feb 02, 2008 1:21 pm
Posts: 204
Location: Germany
Does anyone know if it is possible to use the online reservation credit at the restaurant at Twee Rivieren and/or the shops in the park?
Or if it is possible to get the amount booked back onto the credit card?
As by now several thousand Rand accumulated on our account, we cannot use it up with the activities we plan to book.
And we don't know if we can go to South Africa next year.


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Mon Feb 25, 2013 6:33 pm 
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Joined: Wed Jul 27, 2011 7:27 pm
Posts: 84
Location: Hermanus
Email Reservations and ask them to refund your credit amount and to credit your credit card.


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Thu Feb 28, 2013 3:36 pm 
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Joined: Sat Feb 02, 2008 1:21 pm
Posts: 204
Location: Germany
Hi Mistral,

It worked! They will book the amount back onto our credit card!
Thank you for your advice!

Nina


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Fri Mar 01, 2013 10:27 pm 
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Joined: Sun Nov 07, 2010 12:37 pm
Posts: 17
Location: Italy
gb225450 wrote:
Hi,

I have slow been making changes to our accommodation for our trip in a couple of months’ time using the online booking system. I am still hoping we might get lucky with a day or two in Urikaruus, Kieliekrankie or Grootkolk :pray: but the reality is that we are likely to end up in credit for more than R1000 (it is currently nearly R1500).

Does anyone know what happens to the ‘credit’ if I do not use it for this trip? (it is a first for me! :doh: )

Can I book drives or walks over the phone using this credit?

73 days to go!

Thanks



gb225450, please do not worry if you are loosing 1500 Rand, just think of the beauty of ths incredible place. You'll never see something so incredible place.
I envy you a lot. For my next trip in Kgalagadi I must wait ten month.
Again enjoy your trip.
Ciao, Luca/Italy.


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 Post subject: Re: What to do with the online reservation credit?
Unread postPosted: Tue Mar 26, 2013 8:04 am 
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Junior Virtual Ranger
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Joined: Wed Jun 25, 2008 9:22 am
Posts: 578
Location: Pretoria
Make another booking (for any park), and use the e-mail address or telephone no. in the quote below to transfer to fund to the new booking... (the new reservation will probably have to be made by telephone or e-mail, as the online system will not allow you to book without paying in full, and then you're in the same position again... :lol: )

Lesego wrote:
Hi Africat :hello:

Credit on Hold can only be transfer by reservation finance
Please e/mail reservationrefund@sanparks.org - or call 012 426 5101


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