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 Post subject: Wild Card problem sorted
Unread postPosted: Sun Mar 24, 2013 8:10 am 
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Virtual Ranger
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Joined: Sun Apr 19, 2009 4:09 pm
Posts: 2342
Location: In the heart of the Waterberg; Deep in Limpopo
Our thanks to Melisizwe Jali at reception in MZNP for sorting out a perplexing problem with our Wild Card.
We had used it at Mokala with no problem but at our next stop, Karoo National, we were informed that it had expired - it had not. On further investigating, the young lady said that the number on the card was incorrect and that it had been changed - she wrote a new number on the back of the card. At Addo, it was pointed out to reception that there was a small problem with our number - nothing was said and the card was returned to us. However, at MZNP when all this was explained, Jali smiled and said that he knew exactly what was wrong - for some reason our "plastic" number had not been linked to the system number, he picked up the phone and immediately had it rectified. Since then - no problem!
Thank you Melisizwe Jali - you have saved us much annoyance!

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 Post subject: Re: Wild Card problem sorted
Unread postPosted: Sun Mar 24, 2013 9:57 am 
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Joined: Thu Jan 28, 2010 4:36 pm
Posts: 90
Location: Travelling Parks in SA
The same happened to me. Hope they retrained the staff to do their job properly the first time.

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 Post subject: Re: Wild Card problem sorted
Unread postPosted: Sun Mar 24, 2013 10:05 am 
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Legendary Virtual Ranger
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Joined: Sat Aug 11, 2007 7:29 pm
Posts: 5255
Location: Parklands Cape Town
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The same happened to us .. We renewed the card and we went to WCNP , Bontebok, agulhas , back to west coast and even to Cape point ...no questions .. arrived at Boulders and we held up a long queue while they had to go and reload the card as they said it had expired ..... ?????? We had just renewed it only 3 months ago... anyway they did something in the office and we were let in !!!!!! when at KTP because of the cricket they didn't even look at the card .. :D I think somewhere along the line something or someone has made a boo boo .. I always carry the latest letter with me anyway

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 Post subject: Re: Wild Card problem sorted
Unread postPosted: Sun Mar 24, 2013 11:06 am 
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Forum Assistant
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Joined: Fri Sep 08, 2006 6:06 am
Posts: 2808
Location: Boons NW
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Thanks for posting PNF - I will pass your thanks on :thumbs_up:

:thumbs_up: Melisizwe Jali :clap: :clap: :clap:

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*Travel Slowly *Stop Often *Learn as much as you can *Relax and Enjoy!


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