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 Post subject: Cannot update my card info, need help!
Unread postPosted: Sat Mar 31, 2012 10:46 am 
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Joined: Thu Feb 05, 2009 12:02 am
Posts: 5
Location: Amsterdam
Hi everybody.

I hope someone can help me. In December my wife and I bought an international wild card in the KNP. We did not get the card but the form that is proof of payment. Back home in the Netherlands I tried to update my information but I see that my email address is misspelled, so I cannot update my info. I have filled in the contact form several times but get no response from SANParks. In June we are going to visit SA again and I would really like to have the card then, because I read that sometimes the proof of payment form is no longer accepted at the gates.

Warm regards,
Remco.


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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Sat Mar 31, 2012 10:55 am 
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Senior Virtual Ranger
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Joined: Fri Mar 02, 2012 11:08 am
Posts: 3791
:( Sorry Remco can't help you there, but will also like to know. :hmz:


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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Sat Mar 31, 2012 11:36 am 
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Virtual Ranger
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Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
Welcome to the parallel universe known as the Wildcard system :evil:
Seriously though, your confirmation letter will still be okay to use on your next visit. I am sure saraf will be able to help you with your problem in updating your details in the meantime.......stay tuned. :thumbs_up:

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Mon Apr 23, 2012 5:17 pm 
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Joined: Tue Feb 05, 2008 1:35 pm
Posts: 170
Location: Germiston, Gauteng
Same problem - bought at Mopani on 6 April 2012 and have been trying to update contact details ever since but don't get an authorisation code!!

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Mon Apr 23, 2012 6:18 pm 
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Moderator
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 7347
Location: Portsmouth, England
Ruthp,

Please could you see if you could open this? http://dl.dropbox.com/u/12494228/WC_RegistrationQuery%20Form_V8.0_240411.pdf

If you fill it in, scan it and return to the email address on the form. If you can't open it please PM me your email address and I can send it to you.

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Mon Apr 23, 2012 7:46 pm 
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Joined: Tue Feb 05, 2008 1:35 pm
Posts: 170
Location: Germiston, Gauteng
Thanks for the help saraf :thumbs_up: - I was able to print the form - will do the necessary tomorrow :think:

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Mon Apr 23, 2012 8:14 pm 
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Joined: Thu Mar 12, 2009 9:10 pm
Posts: 252
Location: Cumbria UK
I had the same problem and didn't receive my card for ages.
I was given the following emails to contact joeps@sanparks.org
He was brilliant and passed my details onto where they needed to go. I got my card 6 weeks later.
Gemma :dance:

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Tue Apr 24, 2012 10:08 am 
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Joined: Thu Feb 05, 2009 12:02 am
Posts: 5
Location: Amsterdam
Sara, you are the best! :D

I got an email from Kanyisa, on of the supervisors. I filled in the form she sent me and got the confirmation letter within ours. I am now waiting for the card that will be posted within a few weeks.

Thanks for your help!

Remco.


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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Tue Apr 24, 2012 10:35 am 
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 7347
Location: Portsmouth, England
Not a problem.

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 Post subject: Re: Cannot update my card info, need help!
Unread postPosted: Tue Apr 24, 2012 10:48 am 
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Guru
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Joined: Fri Apr 07, 2006 2:14 pm
Posts: 293
Dear Remco & others,

You are welcome to send me the details of your Wild Card purchase (number & date) to joep.stevens@sanparks and we will sort it out.

With kind regards.

JOEP

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