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What SANParks have done right ... brilliantly!!!

Everything you need to know about the Wild Card program.
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Porridge
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Location: Joburg *sigh*

What SANParks have done right ... brilliantly!!!

Unread postby Porridge » Thu Oct 25, 2012 11:34 pm

I've gained access to KNP over the last 2 years with a confirmation letter, as my Wild card never actually made an appearance regardless of endless queries.

Imagine my surprise when, 7 weeks ago, I received a phonecall from the Groenkloof office (and I forget the lady's name, shame on me) to enquire why I had never collected my new card? After a few checks, it was found that somehow SANParks had managed to mangle my physical and postal addresses together, which resulted in my card arriving in the wrong place (which would probably explain why I never got it in the first place). This is in spite of my ensuring that my online details were 100% at least 10 times. On that call, this wonderfully pleasant woman sorted the mess out, and she was a pleasure to deal with.

Apparently things have changed, people. I received an SMS last week from SANParks telling me that my card had been mailed, I received another SMS from them on Monday telling me that it had arrived and was ready to be collected at my local Post Office. Okay so it took the Post Office 3 days to let me know that I could fetch it (notification via email with tracking attachments, no less :big_eyes: :big_eyes: :big_eyes: :big_eyes: ) but the way it was done was thoroughly professional, and I must admit to being completely gobsmacked by the level of professionalism displayed by SANParks.

This is what I have always wanted to see, so SANParks, take a bow, you wonderful people. BLOODY well done!!!

Just ever so by the way, my new Wild card is safely ensconced in my wallet. I'm going to shake the hand of every SANParks person I see once I'm in at the end of November.

:clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap:
The simple rule to follow with all animals is one of respect.

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Crested Val
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Re: What SANParks have done right ... brilliantly!!!

Unread postby Crested Val » Thu Oct 25, 2012 11:44 pm

Glad your card has arrived.
hope to see you in the park. :dance:
Thinking of Africa every day.

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Porridge
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Joined: Wed May 05, 2010 1:15 pm
Location: Joburg *sigh*

Re: What SANParks have done right ... brilliantly!!!

Unread postby Porridge » Thu Oct 25, 2012 11:51 pm

when and where are you there. Val? We would love to meet you if our paths coincide :)
The simple rule to follow with all animals is one of respect.

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Travel Tales - Jaxi's and Porridge's 4th adventure

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Meandering Mouse
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Re: What SANParks have done right ... brilliantly!!!

Unread postby Meandering Mouse » Fri Oct 26, 2012 6:03 am

Porridge, I have to laugh at your enthusiasm :lol: :lol: :lol:

Enjoy your trip. :thumbs_up:
The bird doesn't sing because it has answers, it sings because it has a song.

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bert
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Re: What SANParks have done right ... brilliantly!!!

Unread postby bert » Fri Oct 26, 2012 10:19 am

porridge :lol:

judik
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Joined: Mon Feb 08, 2010 7:55 am
Location: Redmond,WA USA

Re: What SANParks have done right ... brilliantly!!!

Unread postby judik » Tue Nov 27, 2012 5:33 pm

They have definitely improved the wild card process.I signed up for it Oct 28th,received an email on Nov 22nd saying that it had been mailed out and my husband picked it up yesterday at the post office
He had to sign for it as if it was some precious commodity
Which it is!!
Start to finish 29 days-pretty good since it had to travel to the west coast of the US
5/8 Satara
5/9 Skukuza
5/10 Biyamiti
5/11 Biyamiti
5/12 Lower Sabie
5/13 Biyamiti
5/18-5/21 Mpila Camp

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Stark
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Re: What SANParks have done right ... brilliantly!!!

Unread postby Stark » Tue Nov 27, 2012 7:06 pm

It only took us about 4 weeks as well to get ours in AZ, judik. :clap: Although it came via regular mail and we didn't have to sign for it.
"Smooth seas do not make skillful sailors." West African Proverb


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