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 Post subject: Re: Bookings - info - advice & Feedback
Unread postPosted: Fri Mar 08, 2013 10:58 am 
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Posts: 40
Hi saulo85

As a matter of interest, even though we live in Cape Town, I always do all my National Parks bookings by phoning the Reservation House 'satellite booking office' in Jhb (tel: 011-678-8870) and making your reservations then and there over the phone. You never have to wait more than a couple of minutes to get through to a consultant, and I find them unfailingly polite and efficient - the confirmation email comes through almost before I've put the phone down.

Also, if you're unable to find exactly what you want accommodation-wise, but don't want to lose the availability there is, this is a good way to 'hedge your bets', as (unlike online booking), you don't have to pay immediately - depending on how far in advance you're booking, there's about a month's grace period before you have to pay the deposit, during which time more or better accommodation could become available - and you don't end up paying a penalty. Good luck with your bookings!


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 Post subject: Re: Cancellation policy
Unread postPosted: Tue Apr 30, 2013 9:54 pm 
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nicvincent wrote:
All nice. But what happens if I need to cancel more than 30 days (e.g. 2 months) before arrival? Would there be any cancellation fee or will all the amount be credited back to my cc?
Many thanks

That's right, more than 30 days and there is no cancellation charge and as I understand it either paid back or you can take a credit.

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 Post subject: Re: change of booking
Unread postPosted: Fri Jul 19, 2013 7:25 pm 
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Hi Lucy

Yes, they are open on a Saturday, in the morning.

Central Reservations (Pretoria): +27 (0)12 428 9111 or mobile: +27 (0)82 233 9111
Call Centre Office Hours (GMT+2)

Monday to Friday: 07:30 - 17:00
Saturday: 08:00 - 13:00

List of satellite offices here:- link

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 Post subject: Do you need a printed reservation?
Unread postPosted: Thu Aug 08, 2013 8:02 pm 
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Joined: Mon Sep 03, 2012 8:11 pm
Posts: 46
Hey guys

Going into the Kruger for day tomorrow, I have made my advanced reservation but do not have access to a printer, do you have to have a printed copy? Or you think I can use my iPad to show them the details??

Thanks.

Regards


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 Post subject: Re: Do you need a printed reservation?
Unread postPosted: Thu Aug 08, 2013 8:21 pm 
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If you make a note of your reservation number and client number they can look you up.

I once misplaced out paperwork, and there was no problem at all. They were very helpful at Malelane Gate where we entered the park, and Croc bridge camp, where we were staying.

Have a lovely day in the park.!!! :thumbs_up:

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 Post subject: Re: Do you need a printed reservation?
Unread postPosted: Fri Aug 09, 2013 6:19 am 
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If you have your reservation number as well as your client code I am sure that the staff at the reception can access the rest on their computer system, wish I was you, have a FANTASTIC day :mrgreen: :clap: :clap:

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Olifants 27 - 29 December 2014
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 Post subject: How many can you book at one time?
Unread postPosted: Thu Sep 19, 2013 4:24 am 
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Location: Pahoa, Hawaii
There will be three or four sets of people traveling together but in separate cars and want separate huts/tents in several camps in Kruger. Can 1 person make res for 3 spots at each camp or does each party need to make their own? Thanks in advance.


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 Post subject: Re: How many can you book at one time?
Unread postPosted: Thu Sep 19, 2013 7:27 am 
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Hi Matnikstym,

I've booked more than one accommodation on one reservation number in the same camp in the past.

Enjoy your trip.......... :thumbs_up:

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 Post subject: Re: How many can you book at one time?
Unread postPosted: Thu Sep 19, 2013 8:18 am 
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Deffinitely possible Just make copies of the booking form and each group has one in case you dont arrive at the same time at an entrance gate or camp .. not fun having to wait about for your friends to arrive

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 Post subject: Re: How many can you book at one time?
Unread postPosted: Sun Sep 22, 2013 9:53 pm 
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Location: California
Matnikstym, we usually book under one reservation number for our group.

Some lessons I have learnt....

1. Specify type of accommodation you want and number of people per hut - look online for the codes and equipment provided in the various accom types.
2. If you are paying separately, you can do this but make sure that the other guests quote the reservation number and note on the form that the credit card name is different from the booking info. Also pay at least 10 days before due date as we have had issues relating to this before. If your booking is not paid on time it is automatically cancelled. We usually pay the deposit in full ourselves and then have a smaller balance to pay than our friends. I always call reservations two days before due date to make sure that the payments have been processed properly.
3. The camps usually try to keep a group together. At most, we have been one or two huts in between. You can request specific huts from the camps by emailing the camps. We do this about 8 weeks out.

Enjoy.

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 Post subject: Re: Online booking: query - where should it go?
Unread postPosted: Sun Oct 20, 2013 9:21 pm 
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Hi Pete

Just keep in mind, to make use of the pensioners discount, you have to phone book, or book via email, online booking does not give pensioner discounts, but a 5% discount on some (if not all?) bookings. (For future when you are booking all those many lovely trips :D )

The Chill Room is the forum to browse through for Online Booking type of topics - see here. Near the top is a link to a tut. And a little further down is a topic Online Questions, Advice, Problems. Please ask any questions you have, we will try assist or ask the tech guys to help where we cannot.

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 Post subject: Re: Daily conservation fee
Unread postPosted: Wed Mar 05, 2014 3:08 pm 
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Dani L wrote:
Hello
Does one pay the conservation fee per day or per 24 hours?
If we get in the park at 10.00 am on day 1, at what time do we have to leave the park on day 3?
Many thanks
Danielle

Hi Dani L, Sanparks say the following......

"General Information on Tariffs

Note: All Prices VAT inclusive and all tariffs in South African Rand - Tariffs subject to alteration without advance notice.
Daily Conservation Fee

Valid from 1 November 2013 to 31 October 2014

South African Citizens and Residents (with ID):

R62 per person, per day
R27 per child , per day"


Hope this is what you are looking for.
:)

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 Post subject: Obtaining Refund of Credit
Unread postPosted: Fri Jun 20, 2014 12:04 pm 
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Joined: Sat Nov 16, 2013 9:52 am
Posts: 62
Location: USA
Hello,
I had issues with the SANParks website when attempting to cancel 1 of my 2 nights at SKU & change to a tent at LS.
So, I made a new reservation at LS, to ensure i booked the desired tent that had just became available.
I called SANParks and they cancelled the 1 night at SKU and added the LS tent to my original reservation#.

This took a bit of time as i could barely understand the customer service agent. I then asked about getting a refund for the 1 night at SKU, which had been cancelled. He said the instructions would be included in the email along with my new confirmation letter.
However, the email only stated that I need to provide my "banking details" to get a refund of the amount that has been credited to my account.

Since I used a credit card, I am assumming that my name, credit card number and expiration date will be sufficient?
I would prefer not to send more information than is necessary, but also meet their requirements.

Any assistance would be appreciated.

Thanks


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 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Fri Jun 20, 2014 12:43 pm 
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Location: Ballito, KZN North Coast, South Africa
I should imagine your credit card details would be ok for the refund to be paid into.
What I did once was leave the credit in my a/c and used it up for a future visit.

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 Post subject: Re: Obtaining Refund of Credit
Unread postPosted: Fri Jun 20, 2014 12:58 pm 
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Hello,

All you need to do is to send an e-mail to reservationrefund@sanparks.org mentioning your reservation number and client code and request crediting of the amount on hold to your credit card. I already did it several times over the years and it works well. Sanparks does payments twice a month I believe, so you might have to wait a couple of weeks in order to see it on you credit card slip. Hope this help,
Frizzle

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