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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 1:21 pm 
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HI Bush Hugger

3D has given you great help :clap:

Here is the link to the online bookings she mentions - it is a good idea to register there as you can then always view, adjust your bookings in the future too; just ensure you use your Client no. link

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 1:27 pm 
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BH - I see you posted while I was typing.

You will either need to wait for tomorrow when you can call Reservations, between 7.30 and 10am.

Or try and amend your information in 'Update your Profile' on the Online Bookings to make it that you are a SA citizen. Try that first.

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 2:21 pm 
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Junior Virtual Ranger
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Hi Bunny Hugger, from my past experience you need to make your booking first thing tomorrow morning. The Joburg Heathway office (011 678 8870) opens at 7.30am. They will then give you a phone number in Pretoria, which you contact, and your funds are paid into your booking immediately. You just need your booking number. I looked for the number for you, but must have it written down at work. Hope you get sorted out.


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 2:32 pm 
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Junior Virtual Ranger
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Joined: Mon Mar 23, 2009 4:15 pm
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Location: Kyalami, South Africa.
Bunny Hugger - I agree - Reservation House at Heathway Centre is the best for reservations. I think the Pretoria number Wild Thing referred to is 012 426 5102 - the sorted out my credit and allocated to another booking in no time at all.

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 4:36 pm 
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Joined: Tue Feb 14, 2012 1:34 pm
Posts: 58
Location: Johannesburg
Hi All,

Thanks sooo much for your help.

I am going to contact the pretoria and JHB offices tomorrow.

I figured out after so long like a fool that i had alreday selected for a option to credit my amount to my card
rather than asking to credit my Client account.

Thanks a lot threedogs,DinkyBird Hippotragus, WildThing for all your asistsance .... I will keep all posted

Wildthing : I will be calling on the no provided by you.

Regards


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 5:29 pm 
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Please do keep us posted. Good luck :D

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Mon Dec 24, 2012 11:46 am 
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Joined: Tue Feb 14, 2012 1:34 pm
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Location: Johannesburg
Hi All,

I did get a email from the SANPARKS finance department that the money will be credited back to my
account BUT only on 17th January. How Sad :evil: . They also mentioned that the amount cant be reused
for bookigs as they have already commenced the process of recrediting back.

Regards,


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Mon Dec 24, 2012 11:52 am 
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Virtual Ranger
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Posts: 1046
That is really disappointing :( I don't think January 17th is an acceptable time frame to credit an account even if it is Christmas.

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Mon Dec 24, 2012 11:55 am 
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Joined: Tue Feb 14, 2012 1:34 pm
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Location: Johannesburg
Too excited for my trip in paradise from 4 to 7th Jan.
All bookings done in Skukuza and Satara :dance: :dance: :dance: :dance:
And the countdown begins.
A beeeg :thanx: to all.


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Mon Dec 24, 2012 11:59 am 
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Joined: Tue Feb 14, 2012 1:34 pm
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Location: Johannesburg
Yes Threedogs it's really disappointing. They said the finance department is going to open after 7th Jan and the process will take some time.
Still 17th Jan is too long :hmz: :hmz:
Does it really take so long?


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 Post subject: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 8:33 am 
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Joined: Fri Jun 10, 2005 11:42 am
Posts: 358
am I correct in assuming that AVAILABILTY for Dec. 2013 might be checked but that RESERVATIONS can at this time only be made by contacting the respective offices rather than by online booking, that online booking for Dec 2013 will not be possible until Feb 01? or is the online booking system just "lagging" behind because of the holiday?

thanks


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 Post subject: Re: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 8:49 am 
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Joined: Mon Sep 12, 2011 8:42 pm
Posts: 155
Location: Kimberley
Hallo Ice, you are correct.


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 Post subject: Re: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 8:53 am 
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thanks Div, that was guick ;-)

Happy New Year from Europe!


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 Post subject: Re: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 8:54 am 
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thanks Div, that was guick ;-) but how I am correct: online booking not until Feb 01 - or online booking system lagging behind?

Happy New Year from Europe!


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 Post subject: Re: Bookings for Dec. 2013
Unread postPosted: Tue Jan 01, 2013 9:38 am 
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Hi ice

Happy New Year to you :D

Online bookings can only be made 10 months in advance. So if you wish to book for Dec 2013 before Feb 2013, you will need to do it via email, or telephone, or fax to these contacts here.

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A roaring lion does not catch any prey - African Proverb


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