Skip to Content

Reservation questions/advice

Find information and FAQ's not related to the parks, like Health & Safety, 4x4 etc.

Moderator: lion queen

User avatar
DuQues
Honorary Virtual Ranger
Honorary Virtual Ranger
Posts: 17941
Joined: Fri Jan 14, 2005 5:42 pm
Location: Red sand, why do I keep thinking of red sand?

Re: Booking headaches!!

Unread postby DuQues » Mon Sep 03, 2012 7:42 pm

Gemma T wrote:So all booked and ready for next August!!! Yay!!

Congrats! 8)
Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now. :lol:
Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c

User avatar
Dupacc
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 245
Joined: Fri Aug 14, 2009 10:46 am
Location: Weltevredenpark, RSA

Re: Booking headaches!!

Unread postby Dupacc » Mon Sep 03, 2012 8:29 pm

The JHB satellite office staff were very friendly even though I am pretty sure they must have been exhausted by the time I eventually got through. AND: I could make changes and I got what I wanted!

DuQues wrote:Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now.


Thanks Duco: 12 days and 244 days respectively and counting :D .
Dupacc

I will join in the song, because I know why I sing. Soli Deo Gloria

User avatar
zeelie
Posts: 54
Joined: Tue Dec 23, 2008 12:00 pm
Location: Mpumalanga

Baby accomadation?

Unread postby zeelie » Tue Sep 11, 2012 8:07 am

When does babies start counting as an extra person?

Thank you
Biyamiti 9 - 14 May

User avatar
lion queen
Forum Assistant
Forum Assistant
Posts: 12856
Joined: Tue Oct 06, 2009 5:03 pm
Location: Upington RSA

Re: Baby accomadation?

Unread postby lion queen » Tue Sep 11, 2012 8:11 am

Hi Zeelie,

Adult rates apply to persons 12 years and older.
Child rates apply to persons aged 2-11 years, infants under 2 years Gratis

Hope this helps...... :thumbs_up:
SANParks Online Fans..........Where passion is pride!

You only live once, but if you do it right, once is enough - Mae West

User avatar
zeelie
Posts: 54
Joined: Tue Dec 23, 2008 12:00 pm
Location: Mpumalanga

Re: Baby accomadation?

Unread postby zeelie » Tue Sep 11, 2012 6:36 pm

dankie lion queen
Biyamiti 9 - 14 May

User avatar
Mant
Posts: 415
Joined: Wed Feb 11, 2009 1:34 pm
Location: Johannesburg

How can I change my booking?

Unread postby Mant » Thu Dec 13, 2012 6:21 pm

Hi,

Could somebody give me some advice on how I can change my booking from Mapungubwe to the Kruger if I have already paid the deposit?

Thanks,

Samantha

Hippotragus
Virtual Ranger
Virtual Ranger
Posts: 1505
Joined: Mon Mar 23, 2009 4:15 pm
Location: Kyalami, South Africa.

Re: How can I change my booking?

Unread postby Hippotragus » Thu Dec 13, 2012 6:38 pm

I did a similar thing recently. I cancelled 2 weeks in KTP and made reservations in 4 of the Northern and Eastern Cape parks. I went to Reservation House near Cresta and the lady there cancelled KTP, made the other bookings and I ended up with a credit on my SANParks "account". Because there were 4 other parks involved, I had to phone someone at SANParks HO at Groenkloof and allocate the KTP money between the 4 new parks. All very easy!
Paul Kruger Gate (day visitor) 24-28 August 2015
Skukuza 14-18 October 2015
Satara 18-21 October 2015

User avatar
Graham_5000
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 418
Joined: Tue Sep 20, 2011 1:45 pm
Location: London

Re: How can I change my booking?

Unread postby Graham_5000 » Thu Dec 13, 2012 10:52 pm

As the parks are different I would ring SANParks and ask them on the phone. The reservations team are great at sorting complications out in my experience.
Karoo National Park 07/04/2015 - 11/04/2015

User avatar
Mant
Posts: 415
Joined: Wed Feb 11, 2009 1:34 pm
Location: Johannesburg

Re: How can I change my booking?

Unread postby Mant » Fri Dec 14, 2012 8:46 am

Hi,

I emailed the Reservation Office, I'm just waiting for them to come back to me. I booked for Biyamiti.

User avatar
Bush hugger
Posts: 58
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Sun Dec 23, 2012 11:30 am

Hi,

I did a booking for Satara camp for 6th jan in a wrong category ( international ) as I am South Arican resident. I saw that I was charged international conservation fees.

Hence I went and cancelled my booking in 30mis. I did get a cancellation confirmation letter stating that the amount had been placed in my client no... I am not sure what is this. I need to rebook urgently for the same day
But unfortunately cant do unless my money is released from my previous bookings.

Can someone please advise if I can use the already paid amount to rebook and when will the difference be credited Back to me.

Many Thanks.

threedogs
Virtual Ranger
Virtual Ranger
Posts: 1046
Joined: Sun Apr 12, 2009 6:20 am

Re: Booking Cancellation advice urgent!!!

Unread postby threedogs » Sun Dec 23, 2012 11:55 am

As I understand it, your credit for the cancellation should show up when you go into your online Sanparks reservations account. Have you checked your account online to see if the credit is there?

Your client number is shown on all the documentation that Reservations send you. Have a look on your original booking confirmation letter and it should also be on the front page of the cancellation notice.

You should be able to use your cancellation credit to re-book without a problem. When I cancelled a reservation it showed up in the online account very promptly.
NO TO TRADE IN RHINO HORN!

User avatar
Bush hugger
Posts: 58
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Sun Dec 23, 2012 12:43 pm

Thanks ThreeDogs for the relply. Where can this be viewed on the website? Going bonkers :wall: :wall:

threedogs
Virtual Ranger
Virtual Ranger
Posts: 1046
Joined: Sun Apr 12, 2009 6:20 am

Re: Booking Cancellation advice urgent!!!

Unread postby threedogs » Sun Dec 23, 2012 12:59 pm

Go to Reservations at the top of the Home Page. Then go to online booking. I was assuming you did the original booking on the website but no matter, your details will hopefully come up BUT you will have to register there for the first time which involves another registration of a username and password etc. Once you get that sorted from then on you can view all your bookings and transactions and change/cancel bookings etc.
NO TO TRADE IN RHINO HORN!

threedogs
Virtual Ranger
Virtual Ranger
Posts: 1046
Joined: Sun Apr 12, 2009 6:20 am

Re: Booking Cancellation advice urgent!!!

Unread postby threedogs » Sun Dec 23, 2012 1:06 pm

Just wanted to add that if the online system is a problem for you just phone reservations with your cancellation notice to hand. You can quote them your client number from it and then explain what you want to do. They will have the details including your credit on the computer system so no problem.
Phone not an option? Email them your new booking request quoting your client number, name and other contact details and noting that you have a credit on the system. Good luck!
NO TO TRADE IN RHINO HORN!

User avatar
Bush hugger
Posts: 58
Joined: Tue Feb 14, 2012 1:34 pm
Location: Johannesburg

Re: Booking Cancellation advice urgent!!!

Unread postby Bush hugger » Sun Dec 23, 2012 1:20 pm

Online Bookings
Logout


We notice that you are an international based client with a passport number. Please note that in order to finalise your booking you will need to have your passport number on hand.
Skip to content

Welcome
New Reservation
Existing Reservations
Update Your Profile
Terms & Conditions
Help
Welcome back!
Book New Reservation: browse availability and make reservations


Review Existing Reservations:
Amend reservations
Cancel reservations
Download confirmation and deposit request letters
Pay outstanding amounts
Update Your Profile

--------------------------------------------------------------------------------

Your reservation is not confirmed until a confirmation email is received! Support email: webreservations@sanparks.org



=====================================

This is what i see when i login. Tried every link to see if it shows my balance. :( I already had a an account.

:wall:

========================================================


Return to “Advice needed (Not Park Specific) ”