Skip to content

SANParks.org Forums

View unanswered posts | View active topics






Post new topic Reply to topic  Page 1 of 1
 [ 8 posts ] 
Author Message
 Post subject: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 1:32 pm 
Offline
User avatar

Joined: Fri Oct 27, 2006 12:55 pm
Posts: 24
Location: South Africa
Hi there hope somebody could help me i am trying to update my wildcard i renewd it on 8/9/2012 and called the nummer to connect my new wildcard but still no confromation.
I am trying a month to update it at wildcard.co.za but the site does not works.

What can i do i alrwady send a mail a month ago but still no reply


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 2:33 pm 
Offline
Moderator
Moderator
User avatar

Joined: Sun Jan 16, 2005 3:19 pm
Posts: 8025
Location: Portsmouth, England
If you PM me your Wild Card number, ID and a contact email address I will try to get someone to look into it.

_________________
The final nominations for the 2014 Forum Awards are here. Please cast your vote and celebrate the forum and its wonderful members.


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 2:53 pm 
Offline

Joined: Sat Nov 14, 2009 12:07 pm
Posts: 565
Hi SARAF. It is good to see you actively helping the way you do and it seems to me getting the fantastic results which you do.results.

Thanx


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 7:17 pm 
Offline
Senior Virtual Ranger
Senior Virtual Ranger

Joined: Sun Oct 26, 2008 5:10 pm
Posts: 2772
Where are you, GJ, because there is a Sanparks booking office in Northcliff, Johannesburg, which was very helpful to me. I went in to make a booking and mentioned that I had paid for the wild card in January and still only had the letter of proof of payment, even though I am getting e-mails, and magazines in the post.

The chap I spoke to put in an enquiry on 14 Sept and I collected the registered letter on 20 October. Speedy by SAPO standards :D

They are certainly very helpful at that office.


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 8:03 pm 
Offline
Forum Assistant
Forum Assistant
User avatar

Joined: Tue Aug 03, 2010 8:49 am
Posts: 6195
Location: Brecon Beacons National Park
FAC Member (2012)
As previously said, I think I have recantly succesfully renewed my Wildcard membership, and updated the details (both online) I will double check all this at Phala Gate next weekend, but looking hopeful!! :thumbs_up:

It was easy peasy!!! Well done SANParks. :dance:

_________________
Thinking of Africa every day.


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 8:29 pm 
Offline
Junior Virtual Ranger
Junior Virtual Ranger

Joined: Tue Jan 24, 2012 7:41 pm
Posts: 105
Give Pam a call on 011 678 8870 she did mine over the phone yesterday :D :D :D


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Thu Oct 25, 2012 11:15 pm 
Offline
Senior Virtual Ranger
Senior Virtual Ranger
User avatar

Joined: Wed May 05, 2010 1:15 pm
Posts: 1359
Location: Joburg *sigh*
FAC Member (2013)
I've gained access to KNP over the last 2 years with a confirmation letter, as my Wild card never actually made an appearance regardless of endless queries.

Imagine my surprise when, 7 weeks ago, I received a phonecall from the Groenkloof office (and I forget the lady's name, shame on me) to enquire why I had never collected my new card? After a few checks, it was found that somehow SANParks had managed to mangle my physical and postal addresses together, which resulted in my card arriving in the wrong place (which would probably explain why I never got it in the first place). This is in spite of my ensuring that my online details were 100% at least 10 times. On that call, this wonderfully pleasant woman sorted the mess out, and she was a pleasure to deal with.

Apparently things have changed, people. I received an SMS last week from SANParks telling me that my card had been mailed, I received another SMS from them on Monday telling me that it had arrived and was ready to be collected at my local Post Office. Okay so it took the Post Office 3 days to let me know that I could fetch it (notification via email with tracking attachments, no less :big_eyes: :big_eyes: :big_eyes: :big_eyes: ) but the way it was done was thoroughly professional, and I must admit to being completely gobsmacked by the level of professionalism displayed by SANParks.

This is what I have always wanted to see, so SANParks, take a bow, you wonderful people. BLOODY well done!!!

Just ever so by the way, my new Wild card is safely ensconced in my wallet. I'm going to shake the hand of every SANParks person I see once I'm in at the end of November.

:clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap:

_________________
The simple rule to follow with all animals is one of respect.

Is the bush calling loudly? Read about the Bush Camps presented by the HR's

Travel Tales - Jaxi's and Porridge's 4th adventure


Top
 Profile  
 
 Post subject: Re: Trying to renew/update Wildcard
Unread postPosted: Mon Oct 29, 2012 10:58 am 
Offline
User avatar

Joined: Fri Oct 27, 2006 12:55 pm
Posts: 24
Location: South Africa
Thanks or the help this morning i got my confromation letter by mail from miss Smith


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 



Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group

Webcams Highlights

Addo Nossob Orpen Satara
Addo Nossob Orpen Satara
Submitted by Shiba at 05:11:53 Submitted by Shiba at 04:39:12 Submitted by Shiba at 05:24:25 Submitted by Shiba at 03:41:04