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 Post subject: Booking two types of accommodation in one camp
Unread postPosted: Thu May 10, 2012 4:35 pm 
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Joined: Fri Jan 07, 2011 9:50 am
Posts: 16
Hello Forumites

This afternoon I tried to book two nights in Skukuza in a BE2 and then moving to a BD2 for two more nights. The lady at SANPARKS advised me that it is not allowed to book accommodation like this, we need to move to another camp after the first two nights. As there are no other camps with availability nearby, I have to wait and see if there is a cancellation in a camp nearby.

I have booked accommodation like this before and could get no explanation or statement on the website (or from the lady who did the booking) as to why this is not possible.

Can anyone please advise?

Thanks!


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 Post subject: Re: Booking two types of accommodation in one camp
Unread postPosted: Thu May 10, 2012 8:24 pm 
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Guru
Guru

Joined: Fri Apr 07, 2006 2:14 pm
Posts: 299
Dear Bushdancer,

The reason for this is not so much the check-in and check-out time differential, but more often a problem of the guest refusing to vacate the one hut and leaving their belongings behind and unit cannot be readied for next booked guests. As long as you accept that you will need to move and adhere to check-out times, then we will allow this practice. Please send me your booking details and we will address.

With kind regards.

JOEP STEVENS (joep.stevens@sanparks.org)

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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Thu Jul 19, 2012 9:40 pm 
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Virtual Ranger
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Joined: Mon Mar 23, 2009 7:11 am
Posts: 692
Location: Kruger National Park
FAC Member (2012)
Our upcoming Kruger trip was booked using the online method - used to do it by fax - the online method was great - quick reply and confirmations - We will use this method exclusively in the future!

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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Sat Jul 21, 2012 1:14 am 
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Joined: Wed Jul 18, 2012 8:59 pm
Posts: 4
Location: Midwestern United States
Wow! Thanks so much for all the replies.
This is truly a nice forum filled with good people.
It must have something to do with Kruger being such a magnificent place.

I now have another question, and I have been unable to find a thorough answer on the website.
When a reservation is made many months in advance, is full payment made at that time, or partial payment?
Does it depend on the manner in which the reservation is made (phone or website or email, etc.)?
I have seen references to full payment, but also references to partial payment with the balance due at least 30 days prior to the reserved date.
I'm trying to work out my budget and how much I will need to pay upfront and later.
Any advice you can give (or any links to the webpages I may have missed) will be much appreciated!


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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Sat Jul 21, 2012 6:08 am 
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Senior Virtual Ranger
Senior Virtual Ranger
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Joined: Sun Mar 20, 2005 5:53 pm
Posts: 3821
Location: Cambridge, MA (and home from home in Darling, WC)
Hi kaizer and Welcome!

If you use the online booking method, you must pay in full at the time that you book.
However, if you send an email to central reservations for your booking, you must pay a deposit (1/3 of booking) within 30 days after you place your reservation.
The balance (2/3) then will be due a month before the date of your first night in the park.
For me, this is the easiest method and has never been a problem (phone calls and faxes from the USA to the RSA are IMO prohibitively expensive — and for a phone call you also have to factor in the 6 hours or more time difference).

If you first email central reservations and ask for their booking form (in WORD format, otherwise they will send you a PDF, which can't be filled in and emailed back), they will send it to you.
(Some agents don't seem to know that there is a WORD version of this form, so if you have a problem getting it, send me a PM with your email and I'll email it to you — I don't think that I can send it via PM).
There is also a WORD form for making you payments by CC, so you should ask for that as well.

I've been making my reservations and CC payments by email since 2000 with no problems.
While the online booking may be easy, I'm not willing to make such large payments so far in advance :wink:

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20-16 Oct Joburg
27-30 Oct Mapungubwe: Limpopo forest tented camp, Leokwe camp
31 Oct-1 Nov Pafuri River Camp
2-15 Nov KNP: Punda Maria, Sirheni, Olifants, Tamboti, Skukuza
16-22 Nov Cape Town
23 Nov-20 Jan Darling


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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Sat Jul 21, 2012 8:55 am 
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 7903
Location: Portsmouth, England
There isn't actually a need to fill in the payment form and email it any more, you can use the online system to pay your deposit and final balance as well.

When you get your email confirmation you will have a Client Code and a Reservation code.
Either one will give you online access to your reservation and you can then make whatever payment is due.

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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Sat Jul 21, 2012 10:37 pm 
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Joined: Wed Jul 18, 2012 8:59 pm
Posts: 4
Location: Midwestern United States
Many thanks to saraf for the info regarding the different advance times for bookings - I didn't know that online bookings could only be done 9 months out. After reading all the knowlegable responses, I think I shall use the email option for our bookings.

Now for two questions related to our trip but not about accommodations (if I can ask them here):
We are planning on being in Kruger for eight nights - would the Wild Card be the best option for my family, and is it acceptable to purchase that when we enter the park, or would an advance purchase be better?
Are there car hires (rentals) available in Skukuza or anywhere else in the park?


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 Post subject: Re: Accommodation - ask all your questions here
Unread postPosted: Sat Jul 21, 2012 11:23 pm 
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Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
An International Wild card for a family costs R 2,620.
For 8 nights you are definitely better off buying a card.
And you can happily buy it online.
Then SANParks has all the details they need beforehand.

Car rental you will have to do outside the park.
I don't know where you'll be landing, but you can grab a car at the airport.
Which is good as you will need to do some shopping in real stores anyway. ;)
Do a good search on the internet (or hope for a PM from a forumite) for the best deals.
Mind the insurance bit a little though.
Kruger is fairly okay on cars, but some rental people do not allow much on damages.
And you may have thorny branches saying hello to the car.

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 Post subject: Changing camp in middle of itinerary
Unread postPosted: Mon Sep 03, 2012 4:24 pm 
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Joined: Mon Sep 03, 2012 4:16 pm
Posts: 1
Hi all,
I'm trying to change one of our camps that is in the middle of our stay in Kruger using the Sanparks site. However, I cannot seem to do this without canceling all reservations after this day and then rebooking them.
I get a warning saying that my stays must be concurrent.
Emailing the park to book is useless because the camp sites are usually gone by the time they get to my email.

Is there a way to book sites without canceling all nights after the night I want to change, so as not to have a hole in the itinerary?
I am afraid of losing the camps in the later nights. Many thanks.


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 Post subject: Re: Changing camp in middle of itinerary
Unread postPosted: Mon Sep 03, 2012 4:33 pm 
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Virtual Ranger
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Joined: Thu May 17, 2007 10:35 am
Posts: 1022
Book the campsite by itself, then phone and get them to sort it out.
It would mean having a credit but you could book an extra night or use it on a drive or activity.


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 Post subject: Re: Changing camp in middle of itinerary
Unread postPosted: Mon Sep 03, 2012 6:53 pm 
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Distinguished Virtual Ranger
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Joined: Thu Jan 13, 2005 9:02 pm
Posts: 17109
Location: mind in SA, body in The Netherlands
Hi
had the same problem more then once
I booked for the new camp and after that has been confirmed asked reservations to cancel the one date and
refund the money
It always works
But always in time before any penalties
Quote:
Cancellations:
· Percentage is calculated on the client’s total reservation cost payable.
· Cancel within 30 to 15 days before arrival - 25%.
· Cancel within 14 to 7 days before arrival – 50%.
· Cancel within 6 days and less – 100%.

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 Post subject: Re: Changing camp in middle of itinerary
Unread postPosted: Tue Sep 04, 2012 10:00 am 
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Joined: Sat Feb 06, 2010 4:44 pm
Posts: 117
stevenjm wrote:
Hi all,
RobertT is right, if you are not able to make a call to reservations, you will need to email reservations to amend the booking.
Unfortunately we have checks and balances in place with regards to the concurrent accommodation and yes, this will inhibit any changes in the middle of a stay.
You can email reservations@sanparks.org for further assistance.


Hi Steven
Could you please confirm if the system will allow the following.

Assuming I have a booking for five days at different camps I could first cancel a particular unit online for any of the dates and then go and add another unit that reflects as available for that same date.
If for some reason the replacement unit is not available when doing the booking if I then cancel the complete reservation amendment the original cancelled unit would automatically be added back to my reservation. This does imply all the changes are made during the same session.

I suspect this will only work if the alternative accommodation completely replaces the booking being cancelled.
I am not sure if it is possible to cancel one night out of a few nights booked at a specific unit?
If not this would be a great update to consider to make planning a trip online easier without impacting on your checks and balances.


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 Post subject: Re: Changing camp in middle of itinerary
Unread postPosted: Tue Sep 04, 2012 10:45 am 
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Joined: Sat Feb 06, 2010 4:44 pm
Posts: 117
RobertT wrote:
From what I have experenced, the booking once made and saved and paid, a reservation number generated.
We cannot make changes to it, it has to be done via H/0 on I presume an overide.
Think part of problem is it talks to the financials, so if you are needing to pay more, it would not be a problem, but if refunds are needed then it could be problematic.
Another problem would be if people are changing regularly throughout with different priced accomodation.


Thanks Robert.
I have however made numerous changes to past bookings via online amendments.
My problem is that I am seldom in a position to book far in advance so have to book whatever is free and frequently want to make changes in the last 30 days before utilization when more suitable accommodation becomes available.
Also as it is normally after-hours when I have the time to check for available accommodation by delaying until the next day to phone or email means that any available unit has a good chance of being taken.
A work around for the OP's problem for the future would be to ensure that each camp is booked as a separate reservation allowing easier modification but that sometimes incurs unnecessary modification fees that would not have been applicable if the whole stay was treated as a single reservation (only applicable to changes made in the last 30 days)


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 Post subject: Re: Changing a reservation
Unread postPosted: Mon Sep 10, 2012 4:17 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 43030
Location: Somerset West, Cape Town
Here are all the booking rules: link

 Deposit:
· Reservations made 365 days in advance pay 33% within 30 days of making the
booking.
· Balance (67%) is payable 30 days before arrival.
· Reservations made to 32 to 66 days in advance pay 100% 30 days before arrival.
· Reservations made within 31 days pay 100% within 5 days of making the reservation.
· Reservations made within 5 days of arrival are to be paid within 24 hours.

 Cancellations:
· Percentage is calculated on the client’s total reservation cost payable.
· Cancel within 30 to 15 days before arrival - 25%.
· Cancel within 14 to 7 days before arrival – 50%.
· Cancel within 6 days and less – 100%.

 Modifications:
· For downgrading of a reservation when a deposit has been paid, percentage is
calculated on the difference:
· Modify within 30 to 15 days before arrival – 25%.
· Modify within 14 to 7 days before arrival – 50%.
· Modify within 6 days and less – 100%.
· When modifying the arrival date to an earlier date, no modification fees will be
charged, unless the total cost is decreased and the arrival date before the
modification fell inside the 30-day period.

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 Post subject: Booking at SANParks
Unread postPosted: Wed Oct 10, 2012 6:49 pm 
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Joined: Wed Oct 10, 2012 4:29 pm
Posts: 1
Hello,

We would like to book for a period in september or October 2013.
We read that we can create an account and then make a reservation for the nights
in the various camps.
If we do this we can still make changes? For example: an other cottage at the camp?
And if we do this and we get a message with the changes, is this final??
And when are the reservations final, after we see them in our account or if we do a deposit?
If we pay in advance must we get a confirmation from SanParks or some vouchers?

Marlies


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