SANParks.org Forums

Yes ginibean, there won't be a problem at all

Thank you

Was almost in tears at the thought of missing some precious time in Kruger. Can't wait.

Hi All

have you seen the latest notice. They are expecting marchers tomorrow at Paul Kruger Gate and have advised everone to use other gates. Apparently Numbi is now okay


Take care wish I was going, still only one more month!!!!

Dear Canis lupis,

Thanks for query regarding Mananga and I have confirmed with Satara that it is currently open. It is usually closed when heavy rains fall in that area.

If there are any other queries, please let me know.

With kind regards.

JOEP (joep.stevens@sanparks.org)

Hi all

Does anyone knows if the safari tents at LS are fixed already? We will be staying in one of the perimeter tents in a weeks time.

Dear Marijke,

Many thanks for enquiry. No, the damaged tents have not been repaired yet. Please send me your reservation details to joep.stevens@sanparks.org and I will confirm where you will be staying.

With kind regards.

JOEP STEVENS

Joep you are fantastic

I have heard that Tsokwane is going to be built in a different spot because its below the floodline. Is that going to happen?

Have a restful Sunday Joep

Can anyone tell me what happens if accommodation is not available due to the flooding in Kruger ?

We have booked two days in a hut in Balule in April 2012 , but it appears that repairs may not be finished by that time .

What happens with our reservations in that case , and do we receive alternative accommodation at the same price

We were booked in at Tamboti for the second week of July and we were informed that it would only reopen at the end of July so we changed our booking and we were not given very many alternatives but we were given accommodataion which was more expensive than the accommodation that we had orginally paid for and now we have an outstanding balance which has to be paid by June 2012. I think if SANparks cannot find you the exact same accommodation which you paid for when making the booking in August 2011 can't they give you a discount on the new accommodation that you have been "forced" to take???

Have to agree that seems unfair. Its temporary and everything but the roads should be covered by insurance. They should take the initiative and get people straight swop accom even if it is theoretically more expensive. Surely they will lose a lot more through bad PR and cancelled bookings ????

My suggestion is that the Mods refer this matter to Mr. Joep Stevens for clarification.

We have asked Lesego to ask Joep to clarify here.

Okie, this was in the last media release on the floods:


And this is also something Joep posted in the Tamboti topic that you could find interesting:- see here.

We are camping in Balule from 2 March and were not contacted. When I eventually contacted reservations I was told our booking was not affected. As it is only a couple of days before we start the long trek I can only hope and pray all is on order...

I trust that is the case Dogbert You should be contacted only if it is affected.
Have a good time in Balule

Dear All,

Regarding the bookings affected by flood damage, the position adopted by SANParks is as follows:

1. If your booking is affected, we will contact you. Those that could not be contacted and wish to enquire are welcome to contact me or any of our call centres.
2. In cases where bookings need to be changed, you can choose alternative accommodation, depending on availability, obviously.
3. Where the alternative accommodation is more expensive, regrettably you will be required to pay the difference.
4. Where the alternative accommodation is cheaper, fortunately you will be refunded the difference.
5. In cases where no alternatives are available or to your satisfaction, the booking will be cancelled and the monies refunded or credited to your SANParks account for future use. Such cancellation, due to flood damage, would not incur any cancellation or amendment costs.

I hope and trust that this clarifies SANParks position in this regard and if there are any queries, you are welcome to contact me on joep.stevens@sanparks.org

Kind regards.

JOEP