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 Post subject: Online reservations : questions/advice/problems
Unread postPosted: Sat Jan 07, 2012 9:27 am 
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Senior Virtual Ranger
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Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
I have been trying to make an online reservation and was unsuccessful.
I have followed the procedure to even reset my password, a message comes up that a new password was emailed still no success/response.
Can anyone please assist.

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I participate because I care - CUSTOS NATURAE
No to Hotels in and commercialization of our National Parks.
Done 144 visits to National Parks.
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 Post subject: Re: Problems with online reservations.
Unread postPosted: Sat Jan 07, 2012 10:30 am 
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Joined: Thu Dec 30, 2004 5:54 pm
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Location: Somerset West, Cape Town
Hi gmlsmit

Just so I understand fully, have you received the new password? And are you using the same email addy that you first registered with?

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A roaring lion does not catch any prey - African Proverb


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 Post subject: Re: Problems with online reservations.
Unread postPosted: Sat Jan 07, 2012 1:44 pm 
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Senior Virtual Ranger
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Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
Hi Db.
Thanks for your response.
I have been sikkeling since 2 January 2012.
Nothing has changed. Eventually I just made our reservation through central reservations.
I sent three notifications of my problem and no response except that it came on screen that a new password has been sent.
I tried again this morning and eventually posted my moan.
I tried again and uiteindelik got it sorted out.
Have a good 2012.
Regards
Gerhard

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I participate because I care - CUSTOS NATURAE
No to Hotels in and commercialization of our National Parks.
Done 144 visits to National Parks.
What a wonderful privilege.


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 Post subject: Re: Problems with online reservations.
Unread postPosted: Sat Jan 07, 2012 2:05 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 40504
Location: Somerset West, Cape Town
Sorry you had such a struggle Gerhard. If it had been a weekday, I would have put you in contact with one of the techie guys to see what the issue was. At least now you have that booking :thumbs_up:

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Sawubona
Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Re: Problems with online reservations.
Unread postPosted: Sat Jan 07, 2012 2:21 pm 
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Senior Virtual Ranger
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Joined: Tue Dec 25, 2007 4:52 pm
Posts: 2370
Location: VEREENIGING
Thanks.

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I participate because I care - CUSTOS NATURAE
No to Hotels in and commercialization of our National Parks.
Done 144 visits to National Parks.
What a wonderful privilege.


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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 7:50 pm 
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Virtual Ranger
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Joined: Mon May 26, 2008 1:52 am
Posts: 2021
Location: Arizona, USA
Hey all, question for you.

I went on today to pay off the outstanding balances I have on my upcoming reservations. I was able to log in easily enough and find my reservations, but when I tried to enter the amount owed I was presented with a "The amount is too small to cover a deposit." error. I verified that I entered the amount correctly, even copying and pasting the amount from the same page itself, but no luck.

I'm getting close to the "pay or lose it" time, and I'd like to pay online for the peace of mind in seeing a R0 balance due message. :)

Anybody else run into a similar problem, and have a potential solution I could try? Thank you.

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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 7:53 pm 
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Distinguished Virtual Ranger
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Joined: Mon Jun 19, 2006 6:13 pm
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Location: Centurion, ZA
Stark, I take it it this is your second deposit and you have to pay the outstanding amount. If this is the case there should be no problems

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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 8:18 pm 
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Virtual Ranger
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Joined: Mon May 26, 2008 1:52 am
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Location: Arizona, USA
Yep Duke it is the second deposit, but the system won't let me proceed. I entered the amount in various ways, but always with the "R" in front of it. Maybe I'm just missing the syntax?

For example, lets say the system says I owe R1 000.00. I entered it exactly like that, as R1000, as R1000.00, and nothing was recognized that I was paying the correct amount.

Thoughts?

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A long life may not be good enough, but a good life is long enough. Benjamin Franklin


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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 8:24 pm 
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Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
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Location: Red sand, why do I keep thinking of red sand?
Without the R?

It is assumed I think that you are paying Rand.

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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 8:34 pm 
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Virtual Ranger
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Joined: Mon May 26, 2008 1:52 am
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Location: Arizona, USA
I'm an idiot. Thanks DQ. :)

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 Post subject: Re: Booking policy /Reserving accommodation
Unread postPosted: Thu Apr 19, 2012 8:38 pm 
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Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
:thumbs_up:

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Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Wed Feb 27, 2013 5:20 pm 
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Junior Virtual Ranger
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Joined: Fri Nov 16, 2007 12:20 am
Posts: 518
Location: cornwall uk
Help needed in a catch 22 situation!
I registered for online reservations a while back but since then my passport number has changed.
Tried to update online but it says you have to do this by contacting reservations.
Contacted reservations. they told me to re register.
Tried to re-register - came up with "failed registration - this email address already in use"
:wall: :wall: so, where do I go from here except round in circles?????????


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Wed Feb 27, 2013 5:25 pm 
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 40504
Location: Somerset West, Cape Town
Hi granjan

Will try find out for you from SANParks :thumbs_up:

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Sawubona
Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Wed Feb 27, 2013 5:30 pm 
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Junior Virtual Ranger
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Joined: Fri Nov 16, 2007 12:20 am
Posts: 518
Location: cornwall uk
Thanks DB. How's that for service! :gflower:


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Feb 28, 2013 9:04 am 
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Site Admin
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3533
Location: SANParks' HO, Pretoria
Dear granjan,

I referred your query to a colleague at reservations... She will assist with updating your passport number in the system.

Just for general info - it is wrong for any client to be asked to re-register. We are going through a major process of consolidating multiple accounts, so re-registering would only create duplicates - exact opposite of what we want to achieve. (Maybe the call centre assistant misunderstood something... Apologies for that.)

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