SANParks.org Forums

We are in the process of deploying terminals that will assist in streamlining access to the parks for wildcard customers . These terminals will ensure better access control for Sanparks as well. The customers will get to the parks and will insert their new Wild Cards into the terminals whereby their wild card membership information will be downloaded and printed on a slip. Along with the terminals, the parks will have software and its applications that have been developed to better manage the database. This software will make it easier for staff at the parks to conduct purchases and renewals and immediately update customers’ details. The software will essentially manage all process relating to Wild Card with less red tape and therefore making it less frustrating for the customers.

Once the systems are in place the renewal process will be automatic, the client will renew his membership and the new information will automatically update on his plastic card when he inserts it into the terminal. There will be clear correlation between the plastic card number and any other numbers (at that stage it will be an application number).

We are planning to Go live with the new system very early next year and we will inform all our customers about that in due course. We are now thoroughly testing the system to ensure that there are no hiccups when we do go live.

The system should be able to identify a renewal and update accordingly, we are asking the customers to contact the call centre in order to manually link the renewed membership to their card because only the call centre has access to the software currently. This is to enable us to test and monitor the system in a controlled environment to ensure that it works well before we roll it out to the rest of the parks.