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 Post subject: Problem with online bookings
Unread postPosted: Mon Jul 08, 2013 4:18 pm 
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Joined: Sun Feb 24, 2013 5:58 am
Posts: 21
Location: Back Home!
Hello people
Just noticed when I wanted to edit my online booking that at all camps where I have a reservation, it will not allow you to change the accommodation type - says "no other accommodation type available". This is actually not the case as there are a number of other unit types available at the camp I wish to edit.
Anyone else experienced this recently
Thanks


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 Post subject: Re: Problem with online bookings
Unread postPosted: Tue Jul 09, 2013 8:45 am 
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Site Admin
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3533
Location: SANParks' HO, Pretoria
Dear Grasha,

We'll investigate right away and let you know asap.

Is your forum email address the one you use to login to bookings?

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Nedret Saidova
Senior Manager: E-Business, SANParks


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 Post subject: Re: Problem with online bookings
Unread postPosted: Tue Jul 09, 2013 10:46 am 
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Joined: Sun Feb 24, 2013 5:58 am
Posts: 21
Location: Back Home!
Hi Nedret
Yes it is the same.
Thanks a lot


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Aug 21, 2013 10:33 am 
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 438
Location: PTA, South Africa
Hi Grasha,

We have released a fix to the issue that you have reported, are you able to confirm that it is now returning and using correct availability and as such correct accommodation types?

Thanks

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If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 7:25 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:30 am 
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 438
Location: PTA, South Africa
squirrel_asc wrote:
This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...

Hi squirrel,

Is this for a new reservation or existing?

If its existing - can you send me reservation number on email - steven.macintyre@sanparks.org

Thanks

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If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:47 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
Its an existing reservation. I'm just trying to change to a different bungalow type - same dates, same camp.

I will mail you the reservation number, thanks. :)


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 8:26 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
Any feedback / indication of when I will be able to change my booking?

Did you at least receive the reservation number I mailed to you?

I'm starting to get really nervous, as the available units of the accommodation type I want to move to is getting fewer and fewer by the day. It would be really upsetting I miss out on a better unit because of a website glitch :cry:


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 8:42 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
Is there an alternative way in which I can amend my booking, without loosing the discount for online booking?


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 10:59 am 
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 438
Location: PTA, South Africa
Hi Squirrel - we are investigating it, however to make sure you are not impacted, can you let me know what the change is here - ie what units you want it changed to and I will get reservations to amend it for you and confirm it with a new letter.

Thanks

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If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 11:04 am 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
Thanks. I will send the details of the amendment I want to make via e-mail :)


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 12:01 pm 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
Thanks Steven, I can see the change on my account online. Now I can relax :)


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 12:22 pm 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Tue Oct 07, 2008 4:15 pm
Posts: 685
Great news with change of booking!
Good service!
Fear of this problem is why I prefer not to book online!


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 1:35 pm 
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Joined: Wed Jun 26, 2013 8:17 am
Posts: 110
Location: Pretoria
kite wrote:
Fear of this problem is why I prefer not to book online!

In all fairness, I've been booking online for many years, and this is the first time I've ever had any kind of problem. I love that I can see exactly what's available and when, and all the detail I need to decide what I want, and the booking process is really simple. (And soooo much quicker than by phone!)

Updating my booking is also really easy (usually :tongue: ). And at the moment, you get 5% discount if you book online :D


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Mar 05, 2014 3:25 pm 
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Senior Virtual Ranger
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Joined: Sun Mar 20, 2005 5:53 pm
Posts: 3634
Location: Cambridge, MA (and home from home in Darling, WC)
squirrel_asc wrote:
kite wrote:
Fear of this problem is why I prefer not to book online!

In all fairness, I've been booking online for many years, and this is the first time I've ever had any kind of problem. I love that I can see exactly what's available and when, and all the detail I need to decide what I want, and the booking process is really simple. (And soooo much quicker than by phone!)

Updating my booking is also really easy (usually :tongue: ). And at the moment, you get 5% discount if you book online :D

All of which may be great for a booking for a few days that is only a few months (or less) away, but when I am booking it is usually 10-11 months ahead and for several weeks and I do NOT want to have to pay for the whole booking at that time, the 5% discount does not make up for my need to stagger payments over time. I do my booking by email, with very few problems over many years, and this is what still works best for me.


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