SANParks.org Forums

Jen, thanks for your reminder, the reason why complaints are posted on the forum is:
1. There is no acknowledgement of receipt of the complaint.
2. There is no feed back to the complainant.
3. No action seems to be taken as the same items are raised time and again.
Maybe it will help if you could mention this to those handling the complaints.

@JenB & @gmlsmit: I have to say that in my experience the above is true although I have had receipt of complaints made. However no further correspondence is ever received. It is very frustrating and I think it is often with the thought that it is a waste of time (as has been my experience) that people post complaints elsewhere.
Anyhow, now I am also off topic.

'K, here we are...
Posts split from here..

Service Related Feedback



Gmlsmit, why is this not posted in the SRF forum which was particularly started to monitor feedback from Customer Care then? The wording in the rules made special provision for these sort of problems and I quote: "Even in a case of no reply, that should be posted."

Ditto

I'm guilty of speculation here but if I add up what I see by looking at the topics in the SRF forum, I'm not sure that even half of the complaints have been forwarded? As I personally have asked so many times before, let's be part of the solution and make people accountable.

We've created a special avenue for complaints and feedback to be monitored, it's not constructive making these sort of accusations (which might or might not be true) if the system is not used to it's full advantage, is it?

I think the mechanism to share that no response was received is a good one. It keeps accountability where it belongs and I see many complaints documented and sorted out. More than I thought I would, frankly.