Skip to Content

Online reservations : questions/advice/problems

Tell us what we can do better, need to clear the air, voice your concern or provide feedback about the forum
User avatar
granjan
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 565
Joined: Fri Nov 16, 2007 12:20 am
Location: cornwall uk

Re: Online reservations : questions/advice/problems

Unread postby granjan » Wed Feb 27, 2013 5:20 pm

Help needed in a catch 22 situation!
I registered for online reservations a while back but since then my passport number has changed.
Tried to update online but it says you have to do this by contacting reservations.
Contacted reservations. they told me to re register.
Tried to re-register - came up with "failed registration - this email address already in use"
:wall: :wall: so, where do I go from here except round in circles?????????

User avatar
stevenjm
Site Admin
Site Admin
Posts: 515
Joined: Tue Oct 25, 2011 10:46 am
Location: PTA, South Africa

Re: Online reservations and Wild card renwals

Unread postby stevenjm » Mon Jun 10, 2013 12:39 pm

bambi50 wrote:hello i am very new at this but look forward to being able to chat on this forum. quick question is it just me or are there more people battling to reserve accomodation or renew my wild card online.

I payed for my new wild card at Bergendale last June. they said I should register online and I have tried a few times -no luck. i am trying to book a bungalo Satara for the end of August for 3 night and can't do that either.

regards

Bambi Walters

Hi Bambi,

Could you possibly drop me an email with the details? I will investigate it for you looking at our logs

Thanks
If I agreed with you we'd both be wrong.

User avatar
stevenjm
Site Admin
Site Admin
Posts: 515
Joined: Tue Oct 25, 2011 10:46 am
Location: PTA, South Africa

Re: Online reservations and Wild card renwals

Unread postby stevenjm » Mon Jun 10, 2013 12:42 pm

Shushin wrote:For the past 2 days I have been trying to send a query about my wild card. I also am getting a error says the security caption is incorrect!! I have tried 10 plus different ones and all are incorrect. I also have tried on 3 different PC's so it not at my end.

Hi Sushin,

I have tested the capture mechanism and it is working, we are getting feedback from other users using the form too.

If you look at the bottom of the site we now have a "Report error on site" if you can click that and drop us a line with the details we can investigate specifically for you.

We will need your operating system type, your browser etc

Thanks
If I agreed with you we'd both be wrong.

User avatar
Shushin
Junior Virtual Ranger
Junior Virtual Ranger
Posts: 308
Joined: Sun Feb 27, 2011 1:17 pm
Location: Kruger in mind & spirit. Reality UK

Re: Online reservations : questions/advice/problems

Unread postby Shushin » Mon Jun 10, 2013 1:11 pm

Yes I am also confused. My understanding was the same as you. :? Which means I am going to have to wait even longer to book my May dates for next year :wall: Was counting on that to boost my low moral and being homesick :x

Impisi08 wrote:Thank you Dinkybird.

I had sent an e-mail to Sanparks yesterday and today I received the reply: "For online bookings we open nine months in advance". Now I am confused. I always thought it was 10/11 months in advance as stated on the website today: "This facility caters for the period from 11 June 2013 to 30 April 2014. "

The e-mail I received was from Dep. Tourism and Marketing Development.
May 2014
3 Skukuza
4-6 Letaba
7-11 Satara
12-15 Olifants
16-19 Lower Sabie
20-22 Croc Bridge

User avatar
SANParks
Site Admin
Site Admin
Posts: 3624
Joined: Wed Oct 13, 2004 7:37 am
Location: SANParks' HO, Pretoria

Re: Online reservations : questions/advice/problems

Unread postby SANParks » Thu Jun 13, 2013 2:09 pm

Hi Impisi08,

Apologies for the confusion caused by the person who replied to you... Bookings are allowed for 11 months in advance.

With regard to the failures in credit card transactions, we are waiting for FNB to inform us about the reasons for these declines.

Hi dellac,

Please email reservations@sanparks.org and provide the details around the bookings. The extra money is probably put on your client code as credit on hold, which is safe.
Nedret Saidova
Senior Manager: E-Business, SANParks

User avatar
DinkyBird
Moderator
Moderator
Posts: 46510
Joined: Thu Dec 30, 2004 5:54 pm
Location: Across the Equator, otherside the Atlantic

Re: Online reservations : questions/advice/problems

Unread postby DinkyBird » Sun Jun 30, 2013 11:24 am

SANParks wrote:
dellac wrote:Got a question for you all I have noticed that we can
get 2 nights at Satara so was trying to change from Talamati but when I go on line they want me
to pay on my CC then they give me a credit on my account for the canceled camp .. But I would
like to use my credits against my re booking :hmz: :hmz: any ideas how/ if I can do this :roll: ..

Hi Dellac,

Your credit has been placed "on hold" but is safe in your account. To redeem that, please email reservations@sanparks.org.

(In the future we will make your credit available for redemption via the online booking system. We are working on it. Please bear with us...)
Sawubona
Dalene

melissal
Posts: 62
Joined: Tue Sep 08, 2009 8:49 pm

Re: Online reservations : questions/advice/problems

Unread postby melissal » Thu Jul 25, 2013 8:53 am

I wanted to change an online booking, and couldn't find anything directly related on the forums about how to do it, so thought I would add my experience today in case it helps anyone in future.

We were booked into Skukuza in a bungalow the weekend before Christmas (online booking, so already paid in full), but I noticed that now a Family Cottage had become available in Berg-en-Dal, so wanted to change. I could see from the forums that I couldn't apply the existing payment made for Skukuza towards the Berg-en-Dal booking using the online system, only by phone or email.

I called the reservations number (I'm in Australia), and the lovely Sharon took the details, changed the reservation (I did have to pay via card immediately as the original booking was online so I guess the same rules apply - and I was upgrading to a more expensive option), and confirmed the payment. The entire call took 3 minutes and 42 seconds, and I received my new confirmation letter 5 minutes later by email. Also, the online reservation system shows the updated reservation as well.

Very efficient, easy process, and only a very short international call needed. Of course, it might have helped that I called at 7:40am Pretoria time, as I guess it might be quieter then. Great service. :clap:

melissal
Posts: 62
Joined: Tue Sep 08, 2009 8:49 pm

Re: Online reservations : questions/advice/problems

Unread postby melissal » Thu Jul 25, 2013 9:26 am

kite wrote:Well done!
Did the amount paid for Skukuza get deducted from amount owing on Berg en Dal cottage?
In other words, did you only have to pay the difference?
Thanks.




Hi - yes, I only paid the difference between the already paid reservation and the new accommodation. And no modifications fees. :D

User avatar
RosemaryH
Forum Assistant
Forum Assistant
FAC Member (2013)
Posts: 3999
Joined: Fri Sep 08, 2006 6:06 am
Location: Boons NW

Re: Online reservations : questions/advice/problems

Unread postby RosemaryH » Sat Jul 27, 2013 5:06 am

Great service indeed melissal - thanks for sharing :thumbs_up:

I will pass your thanks and appreciation on!! :D
Rose

Golden Rule of any SANPark - DO NOT feed or put food out for ANY species whatsoever!

User avatar
stevenjm
Site Admin
Site Admin
Posts: 515
Joined: Tue Oct 25, 2011 10:46 am
Location: PTA, South Africa

Re: Problem with online bookings

Unread postby stevenjm » Wed Aug 21, 2013 10:33 am

Hi Grasha,

We have released a fix to the issue that you have reported, are you able to confirm that it is now returning and using correct availability and as such correct accommodation types?

Thanks
If I agreed with you we'd both be wrong.

User avatar
stevenjm
Site Admin
Site Admin
Posts: 515
Joined: Tue Oct 25, 2011 10:46 am
Location: PTA, South Africa

Re: Problem with online bookings

Unread postby stevenjm » Fri Feb 28, 2014 8:30 am

squirrel_asc wrote:This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...

Hi squirrel,

Is this for a new reservation or existing?

If its existing - can you send me reservation number on email - steven.macintyre@sanparks.org

Thanks
If I agreed with you we'd both be wrong.

squirrel_asc
Posts: 147
Joined: Wed Jun 26, 2013 8:17 am
Location: Pretoria

Re: Problem with online bookings

Unread postby squirrel_asc » Fri Feb 28, 2014 8:47 am

Its an existing reservation. I'm just trying to change to a different bungalow type - same dates, same camp.

I will mail you the reservation number, thanks. :)

squirrel_asc
Posts: 147
Joined: Wed Jun 26, 2013 8:17 am
Location: Pretoria

Re: Problem with online bookings

Unread postby squirrel_asc » Wed Mar 05, 2014 8:26 am

Any feedback / indication of when I will be able to change my booking?

Did you at least receive the reservation number I mailed to you?

I'm starting to get really nervous, as the available units of the accommodation type I want to move to is getting fewer and fewer by the day. It would be really upsetting I miss out on a better unit because of a website glitch :cry:

squirrel_asc
Posts: 147
Joined: Wed Jun 26, 2013 8:17 am
Location: Pretoria

Re: Problem with online bookings

Unread postby squirrel_asc » Wed Mar 05, 2014 8:42 am

Is there an alternative way in which I can amend my booking, without loosing the discount for online booking?

User avatar
stevenjm
Site Admin
Site Admin
Posts: 515
Joined: Tue Oct 25, 2011 10:46 am
Location: PTA, South Africa

Re: Problem with online bookings

Unread postby stevenjm » Wed Mar 05, 2014 10:59 am

Hi Squirrel - we are investigating it, however to make sure you are not impacted, can you let me know what the change is here - ie what units you want it changed to and I will get reservations to amend it for you and confirm it with a new letter.

Thanks
If I agreed with you we'd both be wrong.


Return to “Chill Room ”