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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jun 13, 2013 4:45 pm 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Tue Oct 07, 2008 4:15 pm
Posts: 787
While FNB may be able to give you information, my MasterCard is with Standard Bank so maybe that is the direction to go


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jun 13, 2013 5:17 pm 
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Joined: Thu Mar 02, 2006 7:40 pm
Posts: 196
Thank you Nedret, for your reply. I appreciate it. I hope I can make the reservation soon.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Fri Jun 14, 2013 2:00 am 
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Virtual Ranger
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Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
SANParks wrote:
Hi Impisi08,

Apologies for the confusion caused by the person who replied to you... Bookings are allowed for 11 months in advance.

With regard to the failures in credit card transactions, we are waiting for FNB to inform us about the reasons for these declines.

Hi dellac,

Please email reservations@sanparks.org and provide the details around the bookings. The extra money is probably put on your client code as credit on hold, which is safe.


Online bookings are only 10 months in advance. All other booking methods are 11 months.

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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sun Jun 30, 2013 11:24 am 
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Moderator
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Joined: Thu Dec 30, 2004 5:54 pm
Posts: 42412
Location: Somerset West, Cape Town
SANParks wrote:
dellac wrote:
Got a question for you all I have noticed that we can
get 2 nights at Satara so was trying to change from Talamati but when I go on line they want me
to pay on my CC then they give me a credit on my account for the canceled camp .. But I would
like to use my credits against my re booking :hmz: :hmz: any ideas how/ if I can do this :roll: ..

Hi Dellac,

Your credit has been placed "on hold" but is safe in your account. To redeem that, please email reservations@sanparks.org.

(In the future we will make your credit available for redemption via the online booking system. We are working on it. Please bear with us...)

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Dalene

A roaring lion does not catch any prey - African Proverb


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 Post subject: Problem with online bookings
Unread postPosted: Mon Jul 08, 2013 4:18 pm 
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Joined: Sun Feb 24, 2013 5:58 am
Posts: 21
Location: Back Home!
Hello people
Just noticed when I wanted to edit my online booking that at all camps where I have a reservation, it will not allow you to change the accommodation type - says "no other accommodation type available". This is actually not the case as there are a number of other unit types available at the camp I wish to edit.
Anyone else experienced this recently
Thanks


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 Post subject: Re: Problem with online bookings
Unread postPosted: Tue Jul 09, 2013 8:45 am 
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Site Admin
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Joined: Wed Oct 13, 2004 7:37 am
Posts: 3567
Location: SANParks' HO, Pretoria
Dear Grasha,

We'll investigate right away and let you know asap.

Is your forum email address the one you use to login to bookings?

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Nedret Saidova
Senior Manager: E-Business, SANParks


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 Post subject: Re: Problem with online bookings
Unread postPosted: Tue Jul 09, 2013 10:46 am 
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Joined: Sun Feb 24, 2013 5:58 am
Posts: 21
Location: Back Home!
Hi Nedret
Yes it is the same.
Thanks a lot


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jul 25, 2013 8:53 am 
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Joined: Tue Sep 08, 2009 8:49 pm
Posts: 61
I wanted to change an online booking, and couldn't find anything directly related on the forums about how to do it, so thought I would add my experience today in case it helps anyone in future.

We were booked into Skukuza in a bungalow the weekend before Christmas (online booking, so already paid in full), but I noticed that now a Family Cottage had become available in Berg-en-Dal, so wanted to change. I could see from the forums that I couldn't apply the existing payment made for Skukuza towards the Berg-en-Dal booking using the online system, only by phone or email.

I called the reservations number (I'm in Australia), and the lovely Sharon took the details, changed the reservation (I did have to pay via card immediately as the original booking was online so I guess the same rules apply - and I was upgrading to a more expensive option), and confirmed the payment. The entire call took 3 minutes and 42 seconds, and I received my new confirmation letter 5 minutes later by email. Also, the online reservation system shows the updated reservation as well.

Very efficient, easy process, and only a very short international call needed. Of course, it might have helped that I called at 7:40am Pretoria time, as I guess it might be quieter then. Great service. :clap:


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jul 25, 2013 9:00 am 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Tue Oct 07, 2008 4:15 pm
Posts: 787
Well done!
Did the amount paid for Skukuza get deducted from amount owing on Berg en Dal cottage?
In other words, did you only have to pay the difference?
Thanks.


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Thu Jul 25, 2013 9:26 am 
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Joined: Tue Sep 08, 2009 8:49 pm
Posts: 61
kite wrote:
Well done!
Did the amount paid for Skukuza get deducted from amount owing on Berg en Dal cottage?
In other words, did you only have to pay the difference?
Thanks.




Hi - yes, I only paid the difference between the already paid reservation and the new accommodation. And no modifications fees. :D


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 Post subject: Re: Online reservations : questions/advice/problems
Unread postPosted: Sat Jul 27, 2013 5:06 am 
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Forum Assistant
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Joined: Fri Sep 08, 2006 6:06 am
Posts: 3055
Location: Boons NW
FAC Member (2013)
Great service indeed melissal - thanks for sharing :thumbs_up:

I will pass your thanks and appreciation on!! :D

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*Travel Slowly *Stop Often *Learn as much as you can *Relax and Enjoy!


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 Post subject: Re: Problem with online bookings
Unread postPosted: Wed Aug 21, 2013 10:33 am 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 470
Location: PTA, South Africa
Hi Grasha,

We have released a fix to the issue that you have reported, are you able to confirm that it is now returning and using correct availability and as such correct accommodation types?

Thanks

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If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 7:25 am 
Online

Joined: Wed Jun 26, 2013 8:17 am
Posts: 137
Location: Pretoria
This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:30 am 
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Site Admin
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Joined: Tue Oct 25, 2011 10:46 am
Posts: 470
Location: PTA, South Africa
squirrel_asc wrote:
This problem seems to have returned... :(

I want to change our accommodation type for 4 nights in Satara at the end of May, but it's saying "No alternative accommodation available.", even though there is plenty other accommodation available for the period...

Hi squirrel,

Is this for a new reservation or existing?

If its existing - can you send me reservation number on email - steven.macintyre@sanparks.org

Thanks

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If I agreed with you we'd both be wrong.


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 Post subject: Re: Problem with online bookings
Unread postPosted: Fri Feb 28, 2014 8:47 am 
Online

Joined: Wed Jun 26, 2013 8:17 am
Posts: 137
Location: Pretoria
Its an existing reservation. I'm just trying to change to a different bungalow type - same dates, same camp.

I will mail you the reservation number, thanks. :)


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