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Hi,

I did a booking for Satara camp for 6th jan in a wrong category ( international ) as I am South Arican resident. I saw that I was charged international conservation fees.

Hence I went and cancelled my booking in 30mis. I did get a cancellation confirmation letter stating that the amount had been placed in my client no... I am not sure what is this. I need to rebook urgently for the same day
But unfortunately cant do unless my money is released from my previous bookings.

Can someone please advise if I can use the already paid amount to rebook and when will the difference be credited Back to me.

Many Thanks.

As I understand it, your credit for the cancellation should show up when you go into your online Sanparks reservations account. Have you checked your account online to see if the credit is there?

Your client number is shown on all the documentation that Reservations send you. Have a look on your original booking confirmation letter and it should also be on the front page of the cancellation notice.

You should be able to use your cancellation credit to re-book without a problem. When I cancelled a reservation it showed up in the online account very promptly.

Thanks ThreeDogs for the relply. Where can this be viewed on the website? Going bonkers

Go to Reservations at the top of the Home Page. Then go to online booking. I was assuming you did the original booking on the website but no matter, your details will hopefully come up BUT you will have to register there for the first time which involves another registration of a username and password etc. Once you get that sorted from then on you can view all your bookings and transactions and change/cancel bookings etc.

Just wanted to add that if the online system is a problem for you just phone reservations with your cancellation notice to hand. You can quote them your client number from it and then explain what you want to do. They will have the details including your credit on the computer system so no problem.
Phone not an option? Email them your new booking request quoting your client number, name and other contact details and noting that you have a credit on the system. Good luck!

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This is what i see when i login. Tried every link to see if it shows my balance. I already had a an account.



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HI Bush Hugger

3D has given you great help

Here is the link to the online bookings she mentions - it is a good idea to register there as you can then always view, adjust your bookings in the future too; just ensure you use your Client no. link

BH - I see you posted while I was typing.

You will either need to wait for tomorrow when you can call Reservations, between 7.30 and 10am.

Or try and amend your information in 'Update your Profile' on the Online Bookings to make it that you are a SA citizen. Try that first.

Hi Bunny Hugger, from my past experience you need to make your booking first thing tomorrow morning. The Joburg Heathway office (011 678 8870) opens at 7.30am. They will then give you a phone number in Pretoria, which you contact, and your funds are paid into your booking immediately. You just need your booking number. I looked for the number for you, but must have it written down at work. Hope you get sorted out.

Bunny Hugger - I agree - Reservation House at Heathway Centre is the best for reservations. I think the Pretoria number Wild Thing referred to is 012 426 5102 - the sorted out my credit and allocated to another booking in no time at all.

Hi All,

Thanks sooo much for your help.

I am going to contact the pretoria and JHB offices tomorrow.

I figured out after so long like a fool that i had alreday selected for a option to credit my amount to my card
rather than asking to credit my Client account.

Thanks a lot threedogs,DinkyBird Hippotragus, WildThing for all your asistsance .... I will keep all posted

Wildthing : I will be calling on the no provided by you.

Regards

Please do keep us posted. Good luck

Hi All,

I did get a email from the SANPARKS finance department that the money will be credited back to my
account BUT only on 17th January. How Sad . They also mentioned that the amount cant be reused
for bookigs as they have already commenced the process of recrediting back.

Regards,

That is really disappointing I don't think January 17th is an acceptable time frame to credit an account even if it is Christmas.

Too excited for my trip in paradise from 4 to 7th Jan.
All bookings done in Skukuza and Satara
And the countdown begins.
A beeeg to all.