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 Post subject: Re: Booking headaches!!
Unread postPosted: Mon Sep 03, 2012 7:42 pm 
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Honorary Virtual Ranger
Honorary Virtual Ranger
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Joined: Fri Jan 14, 2005 5:42 pm
Posts: 17943
Location: Red sand, why do I keep thinking of red sand?
Gemma T wrote:
So all booked and ready for next August!!! Yay!!

Congrats! 8)
Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now. :lol:

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Arriving currently: The photos from our trip! Overhere! :yaya:

Feel free to use any of these additional letters to correct the spelling of words found in the above post: a-e-t-n-d-i-o-s-m-l-u-y-h-c


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 Post subject: Re: Booking headaches!!
Unread postPosted: Mon Sep 03, 2012 8:29 pm 
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Junior Virtual Ranger
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Joined: Fri Aug 14, 2009 10:46 am
Posts: 230
Location: Weltevredenpark, RSA
The JHB satellite office staff were very friendly even though I am pretty sure they must have been exhausted by the time I eventually got through. AND: I could make changes and I got what I wanted!

DuQues wrote:
Dont look now, but this site can become handy... Closer to the date as it can be a little depressing right now.


Thanks Duco: 12 days and 244 days respectively and counting :D .

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Dupacc

I will join in the song, because I know why I sing. Soli Deo Gloria

TR: Darrlin, lets go to Kruugha!
TR: Looking for them Tigers near Skoo-Ka-Zoo
TR: Impala Kisses and Banana Birds
TR: Dupacc and Darrlin saw birdies and kitties


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 Post subject: Baby accomadation?
Unread postPosted: Tue Sep 11, 2012 8:07 am 
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Joined: Tue Dec 23, 2008 12:00 pm
Posts: 54
Location: Mpumalanga
When does babies start counting as an extra person?

Thank you

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Biyamiti 9 - 14 May


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 Post subject: Re: Baby accomadation?
Unread postPosted: Tue Sep 11, 2012 8:11 am 
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Forum Assistant
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Joined: Tue Oct 06, 2009 5:03 pm
Posts: 11338
Location: Upington RSA
Hi Zeelie,

Adult rates apply to persons 12 years and older.
Child rates apply to persons aged 2-11 years, infants under 2 years Gratis

Hope this helps...... :thumbs_up:

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You only live once, but if you do it right, once is enough - Mae West


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 Post subject: Re: Baby accomadation?
Unread postPosted: Tue Sep 11, 2012 6:36 pm 
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Joined: Tue Dec 23, 2008 12:00 pm
Posts: 54
Location: Mpumalanga
dankie lion queen

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Biyamiti 9 - 14 May


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 Post subject: How can I change my booking?
Unread postPosted: Thu Dec 13, 2012 6:21 pm 
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Joined: Wed Feb 11, 2009 1:34 pm
Posts: 379
Location: Johannesburg
Hi,

Could somebody give me some advice on how I can change my booking from Mapungubwe to the Kruger if I have already paid the deposit?

Thanks,

Samantha

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Kruger 2014
9 - 12 December - Lower Sabie
Kruger 2015
28-31 March - Orpen


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 Post subject: Re: How can I change my booking?
Unread postPosted: Thu Dec 13, 2012 6:38 pm 
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Junior Virtual Ranger
Junior Virtual Ranger

Joined: Mon Mar 23, 2009 4:15 pm
Posts: 923
Location: Kyalami, South Africa.
I did a similar thing recently. I cancelled 2 weeks in KTP and made reservations in 4 of the Northern and Eastern Cape parks. I went to Reservation House near Cresta and the lady there cancelled KTP, made the other bookings and I ended up with a credit on my SANParks "account". Because there were 4 other parks involved, I had to phone someone at SANParks HO at Groenkloof and allocate the KTP money between the 4 new parks. All very easy!

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Golden Gate 24-29 Sept 2014

Mopani 18-20 Oct 2014
Shingwedzi 20-22 Oct 2014
Punda Maria 22-25 Oct 2014

KTP May 2015


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 Post subject: Re: How can I change my booking?
Unread postPosted: Thu Dec 13, 2012 10:52 pm 
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Junior Virtual Ranger
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Joined: Tue Sep 20, 2011 1:45 pm
Posts: 403
Location: London
As the parks are different I would ring SANParks and ask them on the phone. The reservations team are great at sorting complications out in my experience.

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Berg en Dal: 10/08/2014 - 13/08/2014
Satara: 13/08/2014 - 16/08/2014
Croc Bridge: 16/08/2014 - 17/08/2014


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 Post subject: Re: How can I change my booking?
Unread postPosted: Fri Dec 14, 2012 8:46 am 
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Joined: Wed Feb 11, 2009 1:34 pm
Posts: 379
Location: Johannesburg
Hi,

I emailed the Reservation Office, I'm just waiting for them to come back to me. I booked for Biyamiti.

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Kruger 2014
9 - 12 December - Lower Sabie
Kruger 2015
28-31 March - Orpen


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 Post subject: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 11:30 am 
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Joined: Tue Feb 14, 2012 1:34 pm
Posts: 58
Location: Johannesburg
Hi,

I did a booking for Satara camp for 6th jan in a wrong category ( international ) as I am South Arican resident. I saw that I was charged international conservation fees.

Hence I went and cancelled my booking in 30mis. I did get a cancellation confirmation letter stating that the amount had been placed in my client no... I am not sure what is this. I need to rebook urgently for the same day
But unfortunately cant do unless my money is released from my previous bookings.

Can someone please advise if I can use the already paid amount to rebook and when will the difference be credited Back to me.

Many Thanks.


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 11:55 am 
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Virtual Ranger
Virtual Ranger

Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
As I understand it, your credit for the cancellation should show up when you go into your online Sanparks reservations account. Have you checked your account online to see if the credit is there?

Your client number is shown on all the documentation that Reservations send you. Have a look on your original booking confirmation letter and it should also be on the front page of the cancellation notice.

You should be able to use your cancellation credit to re-book without a problem. When I cancelled a reservation it showed up in the online account very promptly.

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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 12:43 pm 
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Joined: Tue Feb 14, 2012 1:34 pm
Posts: 58
Location: Johannesburg
Thanks ThreeDogs for the relply. Where can this be viewed on the website? Going bonkers :wall: :wall:


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 12:59 pm 
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Virtual Ranger
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Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
Go to Reservations at the top of the Home Page. Then go to online booking. I was assuming you did the original booking on the website but no matter, your details will hopefully come up BUT you will have to register there for the first time which involves another registration of a username and password etc. Once you get that sorted from then on you can view all your bookings and transactions and change/cancel bookings etc.

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NO TO TRADE IN RHINO HORN!


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 1:06 pm 
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Virtual Ranger
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Joined: Sun Apr 12, 2009 6:20 am
Posts: 1046
Just wanted to add that if the online system is a problem for you just phone reservations with your cancellation notice to hand. You can quote them your client number from it and then explain what you want to do. They will have the details including your credit on the computer system so no problem.
Phone not an option? Email them your new booking request quoting your client number, name and other contact details and noting that you have a credit on the system. Good luck!

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NO TO TRADE IN RHINO HORN!


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 Post subject: Re: Booking Cancellation advice urgent!!!
Unread postPosted: Sun Dec 23, 2012 1:20 pm 
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Joined: Tue Feb 14, 2012 1:34 pm
Posts: 58
Location: Johannesburg
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We notice that you are an international based client with a passport number. Please note that in order to finalise your booking you will need to have your passport number on hand.
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This is what i see when i login. Tried every link to see if it shows my balance. :( I already had a an account.

:wall:

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