Skip to content

SANParks.org Forums

View unanswered posts | View active topics






Post new topic Reply to topic  Page 1 of 1
 [ 7 posts ] 
Author Message
 Post subject: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 6:13 pm 
Offline

Joined: Mon Apr 04, 2011 11:21 pm
Posts: 21
Location: Far North
Hello!
Does anybody know what the usual workflow is for that? I tried to contact the reservations team, received obvious wrong information and now I'm waiting for several days and don't get any answers to my new email.
Thank you for your help!

_________________
Looking forward to KTP - Sep 2015


Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 6:17 pm 
Offline
User avatar

Joined: Tue Nov 01, 2011 5:57 am
Posts: 198
Location: CAPE TOWN
If possible try to phone - it is usually more efficient than e-mail and also instant


Last edited by suebfly on Thu Nov 06, 2014 6:18 pm, edited 1 time in total.

Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 6:17 pm 
Offline
User avatar

Joined: Tue Nov 01, 2011 5:57 am
Posts: 198
Location: CAPE TOWN
Hi Cruisa

I am not sure why you have had a problem. I have done it a few times. Your account should reflect a credit balance and the minute you make a new booking the credit should be offset so that you can pay the balance when necessary. Try contacting them again - maybe a different office - they all work on the same (usually) very efficient computer system


Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 6:27 pm 
Offline

Joined: Mon Apr 04, 2011 11:21 pm
Posts: 21
Location: Far North
Hi suebfly,
thanks for your posts. As I'm based in Germany I prefer to send an email.
I expected the workflow as you described it but maybe there is a difference between online bookings and phone bookings? At least there was no credit shown when I made a new online booking.
Via email I received the info that I should pay the deposit less the credit online first and then they can apply the credit. However, the online payment functionality does not allow a partial payment.
I still have time until the end of the month to get this solved, just want to know if I'm doing something wrong?

_________________
Looking forward to KTP - Sep 2015


Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 7:01 pm 
Offline
Virtual Ranger
Virtual Ranger

Joined: Thu Jul 05, 2007 2:25 pm
Posts: 928
Location: USA
This is what has always worked for me : You can email <reservationrefund@sanparks.org> and request your credit be applied to your outstanding balance. Give them the Reservation # of the credit as well as the Reservation # you wish it applied towards.

It only takes a day or so (depending where the weekend falls), then you can pay the balance through regular channels.

The reservation email dept. is different from Finance, and cannot handle refunds/credits. Hope this helps.


Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 7:07 pm 
Offline
User avatar

Joined: Tue Nov 01, 2011 5:57 am
Posts: 198
Location: CAPE TOWN
Ahh Cruisa when it says "Far North" I did not realise you are THAT far North!!. Hopefully you will sort your situation out with Africat's advice. I do know that the Credit which is on your main account needs to be linked to the new booking by the finance dept as mentioned. Good luck with sorting it out


Top
 Profile  
 
 Post subject: Re: How to apply a credit to a new booking?
Unread postPosted: Thu Nov 06, 2014 8:44 pm 
Offline

Joined: Mon Apr 04, 2011 11:21 pm
Posts: 21
Location: Far North
Thank you AFRICAT and suebfly. I will try this.

Greetings from very far North! :D

_________________
Looking forward to KTP - Sep 2015


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 



Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group

Webcams Highlights

Addo Nossob Orpen Satara
Addo Nossob Orpen Satara
Submitted by teddy_rsa at 12:16:18 Submitted by Jamiefick at 12:05:01 Submitted by ritad at 21:34:07 Submitted by Shiba at 04:57:12