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 Post subject: Payment reference number wrong
Unread postPosted: Sun Mar 30, 2014 6:57 am 
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Joined: Wed Sep 24, 2008 6:19 pm
Posts: 144
Location: The City of Gold
The other day I made payment for the Addo leg of my holiday. I made a typographical error in the reference number. When I did noticed that I have not received confirmation of the payment I checked and discovered the error. :big_eyes:

I hope this can be rectified and that I have not just paid for someone else's holiday. I can't afford to pay again. :(

I have sent an e-mail to reservations and will phone first thing on Monday morning.

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Addo Elephant National Park 14 -16 July 2014 (well, the morning of the 17th, really)
KNP Sable Hide 21 December 2014
KNP Letaba 22 - 26 December 2014
KNP Lower Sabie 25 April to 3 May 2015


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 Post subject: Re: Payment reference number wrong
Unread postPosted: Sun Mar 30, 2014 7:12 am 
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Junior Virtual Ranger
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Joined: Tue Aug 16, 2011 7:35 pm
Posts: 1015
Moira, if I was you I would also give reservations a call, then they can correct it while you are on the line :roll:

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Shingwedzi 21 - 22 December 2014
Letaba 23 - 26 December 2014
Olifants 27 - 29 December 2014
Tamboti 30 December 2014
Berg en Dal 31 December 204 - 03 January 2015


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 Post subject: Re: Payment reference number wrong
Unread postPosted: Sun Mar 30, 2014 7:28 am 
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Distinguished Virtual Ranger
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Joined: Sun Oct 07, 2007 1:41 pm
Posts: 18106
Location: Johannesburg - where they cut down trees and name streets after them.
Don't stress Moira, just give them a call.

We all make mistakes, it's part of life. :)
It will be sorted out ASAP, no question about that.

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"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France


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 Post subject: Re: Payment reference number wrong
Unread postPosted: Mon Mar 31, 2014 6:20 pm 
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Joined: Wed Sep 24, 2008 6:19 pm
Posts: 144
Location: The City of Gold
Good news! There was no such reference number as the one I used as a reference number. Everything is sorted and I have been correctly credited.

Yay, SanParks

_________________
Addo Elephant National Park 14 -16 July 2014 (well, the morning of the 17th, really)
KNP Sable Hide 21 December 2014
KNP Letaba 22 - 26 December 2014
KNP Lower Sabie 25 April to 3 May 2015


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 Post subject: Re: Payment reference number wrong
Unread postPosted: Mon Mar 31, 2014 7:52 pm 
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Distinguished Virtual Ranger
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Joined: Sun Oct 07, 2007 1:41 pm
Posts: 18106
Location: Johannesburg - where they cut down trees and name streets after them.
Great!
Now you can look forward to a wonderful trip! :dance:

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"Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France


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 Post subject: Re: Payment reference number wrong
Unread postPosted: Tue Apr 01, 2014 9:38 am 
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Virtual Ranger
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Joined: Mon Aug 08, 2005 8:59 am
Posts: 1188
Location: The road less travelled
I always quote my member number, and in 2013 had Sanparks phone me to say I had paid with the referece of a 2005 trip, :redface: :hmz: would I perhaps like to pay for my December 2013 trip :redface: :redface:

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I am a free spirit...Either admire me from the ground. Or fly with me...But don't ever try to cage me.


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