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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
Marlieswout
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Booking at SANParks

Unread postby Marlieswout » Wed Oct 10, 2012 6:49 pm

Hello,

We would like to book for a period in september or October 2013.
We read that we can create an account and then make a reservation for the nights
in the various camps.
If we do this we can still make changes? For example: an other cottage at the camp?
And if we do this and we get a message with the changes, is this final??
And when are the reservations final, after we see them in our account or if we do a deposit?
If we pay in advance must we get a confirmation from SanParks or some vouchers?

Marlies

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saraf
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Re: Booking at SANParks

Unread postby saraf » Wed Oct 10, 2012 7:16 pm

Hi Marlieswout, welcome to the forum.

I don't normally use the online tool for booking, I tend to use the email option but I will try to help.

Firstly you can only use the online booking for up to 9 months in advance.
Booking now for September or October next year (11 months in advance) will have to be done over the phone, by email or in person.

Booking on line you will need to pay all the cost in advance.
I do not know what happens if you want to change the reservation and I'm not sure if you get a credit against your account or if you get a refund.

If you make the reservation by other methods then you can still use the online system to pay your deposit and final payments.

I will try to see if I can get some answers to your questions.
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saraf
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Re: Booking at SANParks

Unread postby saraf » Wed Oct 10, 2012 8:17 pm

There is a series of video tutorials on how to use the online booking system that may provide some answers. The can be found here.
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Crested Val
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Re: Bookings - info - advice & Feedback

Unread postby Crested Val » Fri Oct 12, 2012 4:44 pm

The usual way it happens is:=

1.Make booking and receive Deposit Request Letter for first deposit.
2.Pay first deposit and receive another Deposit Request Letter with altered amount, showing first deposit paid, and how much and when the last deposit is due.
3.Pay last deposit when due and receive Confirmation Letter that shows a zero balance.

Hope that helps. :thumbs_up:
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Re: Day Visitors - advance bookings needed?

Unread postby Safari Gal » Wed Nov 07, 2012 2:47 pm

July is extremely popular in Kruger - particularly during the school holidays which next year are from 22 June - 14 July. I would definitely recommend that you pre-book your day permits. Rather be safe than sorry :wink:
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redlomo
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Re: fast track way to book accomodation

Unread postby redlomo » Fri Nov 23, 2012 2:19 pm


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Re: fast track way to book accomodation

Unread postby Heksie » Fri Nov 23, 2012 2:28 pm

Ya I agree with redlomo :thumbs_up: go to www.sanparks.org then Kruger National parks, so then you can check out the camps and see what is available and then book online :D
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Graham_5000
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Re: fast track way to book accomodation

Unread postby Graham_5000 » Sat Nov 24, 2012 2:49 am

Mgoddard wrote:Tim Welcome to the Forum...just remember, when you book online as suggested above you have to pay the full amount upfront....I would suggest you look to see whats available and make a booking online (for 2 or 3 nights), pay for it and then login to your booking and you can make changes etc as you please...!!! They do not charge you to make changes so far in advance..only 1 month in advance stop making changes, and the changes you make can be paid as per your updated booking :D :D


It is also cheaper to book online and pay upfront.
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Re: fast track way to book accomodation

Unread postby DinkyBird » Sat Nov 24, 2012 12:57 pm

Link to Availability

Also, have a look a month before your planned trip (don't leave booking that late!) to see if your preferred accommodation options become available and you can change the booking. If clients do not pay their full deposit on due date (one month before their visit) the booking is cancelled, and thus accommodation options become available again.
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cgo111
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Re: Bookings - info - advice & Feedback

Unread postby cgo111 » Wed Dec 05, 2012 8:17 am

Hi,

I am new to this forum and have a question regarding bookings:

I would like to make a booking for a wilderness trail, and I am not opposed to doing it through the online booking system. However, I would like clarification regarding refunds the refunds policy, because my travel plans are not absolutely finalized.

If I were to cancel a booking with more than 30 days advance notice, would I get a full refund? I see rules spelled out for 30-15 days before reservation, etc., so am I correct in assuming a full refund if cancelled with more than 30 days advance notice?

Thanks in advance for your input!

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Re: Bookings - info - advice & Feedback

Unread postby Elsa » Wed Dec 05, 2012 11:39 am

Hi cgo111 and a warm welcome to the forum! :clap:

I would read it as more than 30 days = full refund as well. :thumbs_up:
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Re: Checking for accommodation availability updates?

Unread postby Elsa » Wed Jan 09, 2013 11:25 am

Found this on the Availability page

Please Note:
Availability information is updated real-time (unless interrupted by technical difficulties) between our reservation system and this website. As reservations are accepted on a first-come-first-served basis, we cannot guarantee that accommodation you see as available now will still be available when you make a reservation.


Just yesterday I moved one of my bookings to a later date and when I checked, noticed that it had changed accordingly on the availability.

Hope that helps
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Re: Checking for accommodation availability updates?

Unread postby RogerFraser » Wed Jan 09, 2013 8:15 pm

Also don't forget now with the new 2013 reservations the final balance now has to be paid 60 days prior to arrival so unpaid reservations will become available sooner . :hmz:
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Re: How do you amend an existing reservation?

Unread postby DinkyBird » Thu Feb 14, 2013 8:46 pm

Elephantears wrote:Can you please tell me how do I change an existing reservation to a different type in the same camp for the same dates?
(for an example BD2U unit to BD2V in Olifants Rest Camp)
And how do I know which bungalow I will get? For an instance all BD2U bungalows have number below it in red brackets representing 3,2,1
Thank you very much.

Hi EE

Are you looking on the monthly availability page? Those numbers in red are the numbers of units still available.

Are you registered with online bookings? You can try and amend it online, or you can email reservations with the change. How long before you arrive in the park?
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Re: How do you amend an existing reservation?

Unread postby mandym » Sat Feb 16, 2013 3:16 am

Hi ElephantEars,

If you booked your accommodation online it is pretty straightforward to change it online too. In fact I literally just changed mine.

Check first that the accommodation you want is available by going to the left hand panel of the Home Page and finding Travel - Availability - Olifants - "Monthly calender or a particular date".

If it is available go to Travel - Reservations.

Click on "Book and Pay Directly Online".

Click on "Review Existing Reservations"

Click on the Reservation number you want to change.

Find the one that you are changing and click on Cancel

That will take off the accommodation already booked - you have to do that first otherwise it will throw you out at the end.

Then click on "Add Itinerary"

That will take you through to allow you to choose the new accommodation you want.

If the new accommodation is more then there will be no modification fee once you have chosen the new one.

Go to checkout and pay any balance due.

Have a great trip :dance:


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