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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 18, 2013 4:54 pm 
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Virtual Ranger
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I don't think it is a case of money for shareholders or stock exchanges, I just think that running a restaurant is more than just putting things on a plate.
It's ok to have a fast food section for quick food such as toasted sandwiches, hamburgers and curry and rice to cater for the breakfast lunch and quick dinner trade, but when you want to treat yourselves to a nice sit down dinner, I feel that at least a restaurant owner should do a survey to determine what the public expects from such a dinner.

The prices charged for restaurant dinners at the park restaurants are more expensive than dinner at some of the top hotels and judging by what we were served at Satara last year we will not be giving them the chance to serve us such terrible food ever again, we simply could not eat it,
I'm not a fussy person but I can't believe that we were expected to eat the food and pay for it :(

I enjoy Kruger so and Satara is one of my favorite camps so I do hope someone with the necessary know how and cooking skills will come and make a difference

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Those who have no love in there hearts for animals, have no love in there hearts at all.

KNP. 10 - 21 May 2013
KNP 4 -14 Oct 2013


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 18, 2013 5:09 pm 
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The restaurants at Kruger are a disgrace.
The service is non-existent and the food is below average, to put it mildly.
We love the Kruger and go regularly, but we never eat at the restaurants, we always take everything we need with us.
This is not only a disgrace for our biggest tourist attraction, but also an embarrassment!
No amount of complaining will change a thing, the operators of these restaurants don't care and there is a severe lack of management.
MOST DISAPPOINTING!!


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 18, 2013 5:30 pm 
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Junior Virtual Ranger
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Carol,
Do not want to disagree as such, but a company that has been running the restaurants, is one of the largest publicly quoted companies on the London Stock Exchange.

We are not against capitalism.
But, to a very large company, the restaurants in Kruger are not a major part of their business and the board of directors are answerable to the shareholders to make a return on their investments.

So someone local and hands on can focus on employing and training staff and quality in the restaurants, whereas a very large company will be looking at reducing overheads and squeezing costs and generally, where costs are being squeezed, quality drops.

Anyway, maybe it is not possible to return to the old menus.
Most children prefer chicken nuggets. :)


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 18, 2013 6:55 pm 
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Legendary Virtual Ranger
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Sheenaugh-Lee wrote:
the kruger restaurants is also where I learnt to work with all the different knifes and forks on those dinner tables laugh if you want to but today still if I sit in an up market restaurant I imagine the old kruger restaurant tables to know which knifes or forks or spoons to use first :D


:thumbs_up: Must remember that SL when I write my book "101 strrange uses for the Kruger Park". The top one at the moment is "Favourite place for 2 year olds to learn to drive". :wink:

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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Tue Feb 19, 2013 4:22 pm 
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jacquiandphil wrote:
We are from the UK, visiting Kruger and other SANParks for 25 plus years... lucky us.
I too remember those brilliant, filling, good value evening meals, rushing over on hearing the drum roll. Listening out for it was the job of our 2year old.
Then we had to dash over to be able to get a table unless we'd been able to book.
We now just self cater, 1/3 of our luggage is cutlery, thermos, coolbag, plates...etc. and the restaurants are empty.
However we have the odd treat of a toasted sandwich after a morning drive, bad for us but they are part of our Kruger holiday.
I used to be able to get different ones in different camps ie some did bacon and banana, once bacon and avo.
I have written and commented on the muffins sealed in plastic that I could buy at any motorway petrol station in the UK, that have sadly taken the place of fresh milk tart and chocolate cake at Letaba...What a treat it was to eat those fresh cakes and with that view.
I have also written to say that overseas visitors want to be able to try local food and I'm pleased to see pap is available.
We like to eat once or twice in the restaurants since we want the staff to keep their jobs, we've enjoyed the one at Punda, and the friendly staff at Satara told us last August that when we return this August it will be better.
Compass by the way run many catering concessions on oil rigs.
Kruger catering must surely be able to be run better on a more local level and with the profits therefore being absorbed at a more local level too.


Very well put. :clap:

Lesago, if you are around, can you send these posts to the powers that be?


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Tue Feb 19, 2013 4:30 pm 
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I do not want to attack Compass, as they employ 50,000 people in the UK alone.

But....What you are getting in Kruger, is the same as what is being served on motorway service stations and other food outlets world -wide.


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Wed Feb 20, 2013 10:01 pm 
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As part of the focus on core competences and the consequent great outsourcing drive, our company restaurant was closed and responsibility passed to Compass.
The kitchen became a place to reheat trays of stuff delivered by truck instead of preparing food which reflected our special nature.
Consequently we ate elsewhere and the restaurant was closed because it lost money.
I wonder how long the catering contract has left to run and I do hope that those responsible for catering services in the Kruger Park will listen to the concerns of the many forumites who take the trouble to respond to surveys and to add their comments in the hope of improving the dining experience for all Park visitors.
I too remember dressing for dinner at the restaurant in Skukuza and getting seasoning tips from the chef in Olifants and the Pumba breakfast in Satara.
We should celebrate diversity, even if it costs a bit more.
Current trends are to more localisation, so perhaps it's time to pass responsibility back to the camps.


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Wed Feb 20, 2013 10:04 pm 
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gjorgi wrote:
Just another case where the lowest bidder got the job....thank you sanparks for listening to your paying tourists. I mean hey, it's no as if we are paying tourists then? How dare we even suggest to sanparks that they sort out the restaurants, we've been suggesting it FOR THE LAST 5 YEARS....if not more. Any changes? Yes!!! Give it to the lowest bidder. Man oh man, I see no light at the end of this food tunnel.


BRAVO!!!! WELL SAID!!

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Im still In LOVE with my Kruger!


Home is where the Heart is and my Heart lies in the Kruger ...FACT!


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Sat Feb 23, 2013 8:10 pm 
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Had a lovely breakfast at Berg en Dal today. very helpful friendly efficient staff, hot tasty toasted sarnie and hot strong coffee. Well done. :clap:

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In the North in Search of Cheetahs and Painted Dogs - TR 2012/2013


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Sat Feb 23, 2013 8:16 pm 
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Just want to stay that all we have ever really had in the park was a toastie .. But even they
vary in taste & presentation camp to camp :hmz: .. But I do want to say that one young man
who served us at Mopani was very happy and told us he enjoys working in the park as he feels
safe secure and out of troubles way :thumbs_up: :thumbs_up:


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Sat Feb 23, 2013 10:07 pm 
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Lonehill_Birders wrote:
To be honest I don't think Compass have a free hand in managing the restaurants - the problem is the labour force they have to work with is highly unionised and de-motivated - labour in the park see a job not a calling or career - they work to contracts with fixed hours no social life - and as one waiter told me "its like a prison camp" you can't blame them.
Until this is solved you won't get good food or service.
I once asked the restaurant manager in Letaba if I could show the cook how to fry an egg properly - his words to me were "he knows how to fry an egg he just does not care enough to do it properly
" We self cater and don't go near the restaurants any more.


Very helpful comment and shows us what is going on behind the scenes.

Nobody will do a good job if they are unhappy and resentful and.... dare I say it, underpaid.

There are some who will still want to work in KNP for the pleasure of being there, which is how it was in the old days.
But now, people have children to educate and other responsibilities.

Personally, I do not want a fancy dancy restaurant in the bush, with waiters waiting on me and taking orders as if we are in the Mount Nelson.
If I travel seven thousand miles to be in the bush, I want to be in the bush!

If staff are unhappy at being stuck in the middle of Kruger, then they should be rotated and be back home organising food delivery and then a stint in the restaurants or, establish their families there with them.

It needs a rethink really, because South African tourism brings in much money to the economy.


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Sat Feb 23, 2013 10:39 pm 
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Virtual Ranger
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Had some nice toasted Sammie's at Letaba,Mopani, Olifants and lowersabie. :dance: :clap: :clap:

_________________
Those who have no love in there hearts for animals, have no love in there hearts at all.

KNP. 10 - 21 May 2013
KNP 4 -14 Oct 2013


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Sun Feb 24, 2013 4:54 pm 
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One evening in January this year I looked in at Skukuza restaurant at supper time - only 3 tables were occupied while Selati restaurant had at least 10 tables occupied , this and the prices advertised at Skukuza restaurant inspired me to eat at Selati .

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KNP is sacred. I am opposed to the modernisation of Kruger and from the depths of my soul long for the Kruger of yesteryear! 1000+km on foot in KNP incl 56 wild trails.200+ nights in the wildernessndloti-indigenous name for serval.


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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 25, 2013 12:56 pm 
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But surely when you are that unhappy it is your choice to continue or resign.

Before I get hit on for saying that, They, like me, are paid to provide a certain level of acceptable performance.
The trouble is that the laws of supply and demand are very cruel to unskilled or semi skilled workers who are extremely happy to get a job when they get it, and agree to its terms, but become disgruntled with their lot after a while.

The bottom line is that if they couldn't care less, and don't cook the eggs properly, people won't use the restaurant and it will not make enough profit to satisfy the shareholders (rightly or wrongly) and retrenchments and/or closure will occur and they will not have a job anyway.

But this is not explained to them I suspect.

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 Post subject: Re: Restaurants at Kruger restcamps
Unread postPosted: Mon Feb 25, 2013 5:50 pm 
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Thanks you all for the comments.
But finally I think most of the workers do their job and are happy to work at Sanparks.
It's clear that they have also their comments and thoughts as they see what all the tourists (with their big cars) do/have/buy .....
But my topic was more about Sanparks and why they let it happen that a contractor has no feeling with what's going on in the field.
It's just him who is not interested!!
Does someone knows if these contracts are for more years?
When will this contract expire?
It's a loss for every one and we just want some variation in the card (reason why some refers to the old days), simply but good food in the bush and we are not at all looking for a rich table like the restaurants outside.

I'm looking forward for our stay in September and we will see what happen otherwise like most of us we go to the shops and "braai"
Alex


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