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Re: Bookings - info - advice & Feedback

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JimS
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SanParks refuses payment - silly rule

Unread postby JimS » Mon Aug 11, 2014 9:58 am

Can someone please explain this Sanparks rule.

Some friends in the UK booked 16 days in Kruger for 4 people on single booking under one name. Due to illness two of the people could not come so we, who live in JHB were offered the two places, obviously we accepted.

Today we tried to pay the outstanding 50% outstanding amount and were told that we could not pay as my credit card name was not the same as the reservation name. To me it seems irrelevant who pays as long as payment is made.

However as long as I have a reservation number I can cancel and change any reservation without any proof of identity but cannot pay a reservation. I think only banks and government can come up with such rules.

Jim

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Elsa
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Re: SanParks refuses payment - silly rule

Unread postby Elsa » Mon Aug 11, 2014 10:14 am

Have asked to Steve to reply!
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stevenjm
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Re: SanParks refuses payment - silly rule

Unread postby stevenjm » Mon Aug 11, 2014 11:08 am

Hi JimS,

Thanks for the query, I can try to answer the best I can.

If you are calling the call centre, i.e. - they do have voice recordings but according to legislation this is not an auditable log - they wont accept the card details for payment unless the reservation is in your name. When registering and creating a profile with the call centre or on-line, we do ask for ID and passport number and as such payment must be recognised by the same person. If we do not do this - we open ourselves to fraudulent risk and other risks such as injuries etc.

You CAN however, pay on-line the balance of your registration with a card in anothers name, as that is an auditable trace, i.e. - we have your sign-in credentials - ie the person reasonably gave you access to their online account, they gave you reasonable access to make a payment on the account with your's or another card. We are able to audit these transactions based on the following;
1. Accepting terms and conditions (audited)
2. Authenticating to a recognised account (audited)
3. Processing a payment (audited, including IP address and browser information for identity)

Therefore, if you would like to pay the outstanding balance and the reservation is linked to a web client code, you may use a card that is not in the name of the reservation as long as you have reasonable authority as such.

Hope this helps you

Thanks
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Elsa
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Re: SanParks refuses payment - silly rule

Unread postby Elsa » Mon Aug 11, 2014 11:21 am

Thanks Steve. :thumbs_up:
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JimS
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Re: SanParks refuses payment - silly rule

Unread postby JimS » Mon Aug 11, 2014 1:40 pm

Steven

Thank you for the prompt reply. After reading the reasons for the payment problem it appears that SanParks are protecting themselves from use of stolen or illegal credit card use to pay the costs of accommodation. I guess that an EFT payment would not have the same problem, e.g. I could pay another persons reservation costs as there will be an audit trail thru the bank on the transaction.

I still have a concern that anyone can cancel or change a reservation without proof of ID.

Jim

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Re: SanParks refuses payment - silly rule

Unread postby cheetahlady » Mon Aug 11, 2014 5:14 pm

Steven, has this changed?

We usually visit SANParks with friends from Australia. I always make the booking and pay the deposit, but our friends have always been able to pay their share directly to SANParks so long as they submit the credit card form, with our booking number but their payment details. They highlight the fact that the credit card name and details is not the same as the reservation name.

Please advise as I have made a reservation for June 2015, and would need to sort out payment details

Thanks
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Crested Val
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Re: SanParks refuses payment - silly rule

Unread postby Crested Val » Mon Aug 11, 2014 7:01 pm

That must be how I was allowed to do it then, as I paid online. :dance:
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Meandering Mouse
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Re: SanParks refuses payment - silly rule

Unread postby Meandering Mouse » Tue Aug 12, 2014 5:08 am

saraf wrote:I think because you are using a written form that counts as an auditable log, whereas a phone call does not.


Makes sense to me.

Sadly, fraud is everywhere.

I have Sanparks as a beneficiary and I just change the reservation number. I use eft for my own peace of mind. It is also cheaper.

My daughter had her credit card used in a fraudulent transaction a couple of months ago when someone bought goods off the internet.
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Re: SanParks refuses payment - silly rule

Unread postby Crested Val » Tue Aug 12, 2014 12:22 pm

So maybe part of the title of this topic is not quite correct, and it is not a silly rule!!! :whistle:

That does not mean that I don't sympathise with people like JimS, it must be very frustrating when all you want to do is pay, but better safe than sorry!!! :wall:
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kimanjome
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Cancellation policy question...

Unread postby kimanjome » Wed Sep 24, 2014 7:35 am

Quick question that I can't see answered elsewhere.

If I book a cabin/tent/bungalow and then cancel (or postpone) so I don't lose the money, I believe I have a credit on my SanParks account. Must this credit be used on lodging? May it be used in a different park? Can I use it on a game drive, or in a restaurant? Thank you.

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Re: Cancellation policy question...

Unread postby Hippotragus » Wed Sep 24, 2014 7:47 am

Hi kimanjone.

Once I had to cancel a trip to Kgalagadi and I used the refund money to pay for a trip to other SANParks. I had to phone someone at Head Office in Pretoria to get them to allocate the money - I think it was slightly more complicated because I was taking one lump sum (from a booking for one park) to allocate to bookings for several other parks. I am sure someone at the central bookings office in Pretoria will be able to point you in the right direction.
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Elsa
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Re: Bookings - info - advice & Feedback

Unread postby Elsa » Wed Sep 24, 2014 9:04 am

I am sure you could use it in the other SANParks accommodations and activities,
but not for the restaurants, they are franchised and therefore separate.
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judik
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Re: Bookings - info - advice & Feedback

Unread postby judik » Wed Sep 24, 2014 6:43 pm

I always seem to have a credit balance as I change accomadations around to get what I want
Never had a problems using up all my balance for game drives or future accommodations
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Elsa
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Re: opening of bookings for december 2015

Unread postby Elsa » Sun Jan 11, 2015 6:29 pm

Have a look Here for the Booking periods. :thumbs_up:
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Re: opening of bookings for december 2015

Unread postby DinkyBird » Mon Jan 12, 2015 8:35 am

Please keep in mind that online bookings open a day later than Reservations. So if you are going to call, or email, to make your booking, that can be done a day earlier to the dates listed in the link by Elsa. Call centre for December 2015 bookings opens on 22 January 2015 at 7.30 am.
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