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Re: Bookings - info - advice & Feedback

Discuss and find information on the Kruger National Park
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Elsa
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Re: Online Booking of Night Drives etc ...

Unread postby Elsa » Sun Apr 29, 2012 7:07 pm

dazzavv wrote:Can anyone tell me if you can book night drives etc online - can you perhaps add it on to an itinerary?
Yes, you can add any extra activities to your itinerary on line, just quote your reservation and client number. :D
Enjoy your trip. :D
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Bushdancer
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Booking two types of accommodation in one camp

Unread postby Bushdancer » Thu May 10, 2012 4:35 pm

Hello Forumites

This afternoon I tried to book two nights in Skukuza in a BE2 and then moving to a BD2 for two more nights. The lady at SANPARKS advised me that it is not allowed to book accommodation like this, we need to move to another camp after the first two nights. As there are no other camps with availability nearby, I have to wait and see if there is a cancellation in a camp nearby.

I have booked accommodation like this before and could get no explanation or statement on the website (or from the lady who did the booking) as to why this is not possible.

Can anyone please advise?

Thanks!

Joep Stevens
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Re: Booking two types of accommodation in one camp

Unread postby Joep Stevens » Thu May 10, 2012 8:24 pm

Dear Bushdancer,

The reason for this is not so much the check-in and check-out time differential, but more often a problem of the guest refusing to vacate the one hut and leaving their belongings behind and unit cannot be readied for next booked guests. As long as you accept that you will need to move and adhere to check-out times, then we will allow this practice. Please send me your booking details and we will address.

With kind regards.

JOEP STEVENS (joep.stevens@sanparks.org)
General Manager: Tourism Operations

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normana53
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Re: Accommodation - ask all your questions here

Unread postby normana53 » Thu Jul 19, 2012 9:40 pm

Our upcoming Kruger trip was booked using the online method - used to do it by fax - the online method was great - quick reply and confirmations - We will use this method exclusively in the future!
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Re: Accommodation - ask all your questions here

Unread postby kaizer » Sat Jul 21, 2012 1:14 am

Wow! Thanks so much for all the replies.
This is truly a nice forum filled with good people.
It must have something to do with Kruger being such a magnificent place.

I now have another question, and I have been unable to find a thorough answer on the website.
When a reservation is made many months in advance, is full payment made at that time, or partial payment?
Does it depend on the manner in which the reservation is made (phone or website or email, etc.)?
I have seen references to full payment, but also references to partial payment with the balance due at least 30 days prior to the reserved date.
I'm trying to work out my budget and how much I will need to pay upfront and later.
Any advice you can give (or any links to the webpages I may have missed) will be much appreciated!

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arks
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Re: Accommodation - ask all your questions here

Unread postby arks » Sat Jul 21, 2012 6:08 am

Hi kaizer and Welcome!

If you use the online booking method, you must pay in full at the time that you book.
However, if you send an email to central reservations for your booking, you must pay a deposit (1/3 of booking) within 30 days after you place your reservation.
The balance (2/3) then will be due a month before the date of your first night in the park.
For me, this is the easiest method and has never been a problem (phone calls and faxes from the USA to the RSA are IMO prohibitively expensive — and for a phone call you also have to factor in the 6 hours or more time difference).

If you first email central reservations and ask for their booking form (in WORD format, otherwise they will send you a PDF, which can't be filled in and emailed back), they will send it to you.
(Some agents don't seem to know that there is a WORD version of this form, so if you have a problem getting it, send me a PM with your email and I'll email it to you — I don't think that I can send it via PM).
There is also a WORD form for making you payments by CC, so you should ask for that as well.

I've been making my reservations and CC payments by email since 2000 with no problems.
While the online booking may be easy, I'm not willing to make such large payments so far in advance :wink:
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Re: Accommodation - ask all your questions here

Unread postby saraf » Sat Jul 21, 2012 8:55 am

There isn't actually a need to fill in the payment form and email it any more, you can use the online system to pay your deposit and final balance as well.

When you get your email confirmation you will have a Client Code and a Reservation code.
Either one will give you online access to your reservation and you can then make whatever payment is due.
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kaizer
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Re: Accommodation - ask all your questions here

Unread postby kaizer » Sat Jul 21, 2012 10:37 pm

Many thanks to saraf for the info regarding the different advance times for bookings - I didn't know that online bookings could only be done 9 months out. After reading all the knowlegable responses, I think I shall use the email option for our bookings.

Now for two questions related to our trip but not about accommodations (if I can ask them here):
We are planning on being in Kruger for eight nights - would the Wild Card be the best option for my family, and is it acceptable to purchase that when we enter the park, or would an advance purchase be better?
Are there car hires (rentals) available in Skukuza or anywhere else in the park?

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Re: Accommodation - ask all your questions here

Unread postby DuQues » Sat Jul 21, 2012 11:23 pm

An International Wild card for a family costs R 2,620.
For 8 nights you are definitely better off buying a card.
And you can happily buy it online.
Then SANParks has all the details they need beforehand.

Car rental you will have to do outside the park.
I don't know where you'll be landing, but you can grab a car at the airport.
Which is good as you will need to do some shopping in real stores anyway. ;)
Do a good search on the internet (or hope for a PM from a forumite) for the best deals.
Mind the insurance bit a little though.
Kruger is fairly okay on cars, but some rental people do not allow much on damages.
And you may have thorny branches saying hello to the car.
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rachelmdc
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Changing camp in middle of itinerary

Unread postby rachelmdc » Mon Sep 03, 2012 4:24 pm

Hi all,
I'm trying to change one of our camps that is in the middle of our stay in Kruger using the Sanparks site. However, I cannot seem to do this without canceling all reservations after this day and then rebooking them.
I get a warning saying that my stays must be concurrent.
Emailing the park to book is useless because the camp sites are usually gone by the time they get to my email.

Is there a way to book sites without canceling all nights after the night I want to change, so as not to have a hole in the itinerary?
I am afraid of losing the camps in the later nights. Many thanks.

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Re: Changing camp in middle of itinerary

Unread postby RobertT » Mon Sep 03, 2012 4:33 pm

Book the campsite by itself, then phone and get them to sort it out.
It would mean having a credit but you could book an extra night or use it on a drive or activity.

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bert
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Re: Changing camp in middle of itinerary

Unread postby bert » Mon Sep 03, 2012 6:53 pm

Hi
had the same problem more then once
I booked for the new camp and after that has been confirmed asked reservations to cancel the one date and
refund the money
It always works
But always in time before any penalties
Cancellations:
· Percentage is calculated on the client’s total reservation cost payable.
· Cancel within 30 to 15 days before arrival - 25%.
· Cancel within 14 to 7 days before arrival – 50%.
· Cancel within 6 days and less – 100%.

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Re: Changing camp in middle of itinerary

Unread postby mikef » Tue Sep 04, 2012 10:00 am

stevenjm wrote:Hi all,
RobertT is right, if you are not able to make a call to reservations, you will need to email reservations to amend the booking.
Unfortunately we have checks and balances in place with regards to the concurrent accommodation and yes, this will inhibit any changes in the middle of a stay.
You can email reservations@sanparks.org for further assistance.


Hi Steven
Could you please confirm if the system will allow the following.

Assuming I have a booking for five days at different camps I could first cancel a particular unit online for any of the dates and then go and add another unit that reflects as available for that same date.
If for some reason the replacement unit is not available when doing the booking if I then cancel the complete reservation amendment the original cancelled unit would automatically be added back to my reservation. This does imply all the changes are made during the same session.

I suspect this will only work if the alternative accommodation completely replaces the booking being cancelled.
I am not sure if it is possible to cancel one night out of a few nights booked at a specific unit?
If not this would be a great update to consider to make planning a trip online easier without impacting on your checks and balances.

mikef
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Re: Changing camp in middle of itinerary

Unread postby mikef » Tue Sep 04, 2012 10:45 am

RobertT wrote:From what I have experenced, the booking once made and saved and paid, a reservation number generated.
We cannot make changes to it, it has to be done via H/0 on I presume an overide.
Think part of problem is it talks to the financials, so if you are needing to pay more, it would not be a problem, but if refunds are needed then it could be problematic.
Another problem would be if people are changing regularly throughout with different priced accomodation.


Thanks Robert.
I have however made numerous changes to past bookings via online amendments.
My problem is that I am seldom in a position to book far in advance so have to book whatever is free and frequently want to make changes in the last 30 days before utilization when more suitable accommodation becomes available.
Also as it is normally after-hours when I have the time to check for available accommodation by delaying until the next day to phone or email means that any available unit has a good chance of being taken.
A work around for the OP's problem for the future would be to ensure that each camp is booked as a separate reservation allowing easier modification but that sometimes incurs unnecessary modification fees that would not have been applicable if the whole stay was treated as a single reservation (only applicable to changes made in the last 30 days)

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Re: Changing a reservation

Unread postby DinkyBird » Mon Sep 10, 2012 4:17 pm

Here are all the booking rules: link

 Deposit:
· Reservations made 365 days in advance pay 33% within 30 days of making the
booking.
· Balance (67%) is payable 30 days before arrival.
· Reservations made to 32 to 66 days in advance pay 100% 30 days before arrival.
· Reservations made within 31 days pay 100% within 5 days of making the reservation.
· Reservations made within 5 days of arrival are to be paid within 24 hours.

 Cancellations:
· Percentage is calculated on the client’s total reservation cost payable.
· Cancel within 30 to 15 days before arrival - 25%.
· Cancel within 14 to 7 days before arrival – 50%.
· Cancel within 6 days and less – 100%.

 Modifications:
· For downgrading of a reservation when a deposit has been paid, percentage is
calculated on the difference:
· Modify within 30 to 15 days before arrival – 25%.
· Modify within 14 to 7 days before arrival – 50%.
· Modify within 6 days and less – 100%.
· When modifying the arrival date to an earlier date, no modification fees will be
charged, unless the total cost is decreased and the arrival date before the
modification fell inside the 30-day period.
Sawubona
Dalene


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