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 Post subject: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 12:29 pm 
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Joined: Tue Nov 19, 2013 12:15 pm
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The camp has no fuel.

My wife arrived there yesterday for two weeks in the park. Today 19 November 2013 and they still don't have fuel. This means that they cannot drive to view game, and have to sit in the base camp until fuel arrives. This happened to us last year as well. In the end last year they emptied some camp vehicles to allow us to drive to our next camp where they fortunately did have fuel. At the time I though it would be a once off experience. This is not acceptable. Where do I complain. Sending a complaint email, waiting for a reply does not help me with the current situation.

Leon


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 12:46 pm 
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Joined: Tue Oct 06, 2009 5:03 pm
Posts: 11351
Location: Upington RSA
Hi Leon and a warm welcome to the forums....... :gflower:

A very frustrating and sad situation.

Did you ask at reception when the fuel delivery is expected??

I'll try and find out if there is another complaint system for you to use.

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You only live once, but if you do it right, once is enough - Mae West


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 1:06 pm 
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Thank you for the welcome lion queen.

I did speak to head office, and they recommended a mail (which I have already done). They have also gave me the Kgaligadi parks head office number.

Yes we did ask, but yesterday it was yesterday, this morning it was later today. So it was clear the were guessing and just trying to subdue us.

In the mean time the fuel has arrived... a few minutes ago.

I still believe though that someone should take accountability and ensure that this does not happen. It can sour the experience in this wonderful park.


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 2:27 pm 
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I understand fully Leon. I'm glad to hear that the fuel did arrive and they could fill the tank and go experience the beautiful Kgalagadi.

Unfortunately this happens not only in KTP but in KNP too, that's why we try and fill every second day, even if the tank is not even half.

I did pass on your complaint.

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You only live once, but if you do it right, once is enough - Mae West


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 4:17 pm 
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Junior Virtual Ranger
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Joined: Mon Mar 23, 2009 4:15 pm
Posts: 923
Location: Kyalami, South Africa.
Very frustrating! In all the parks, we make a point of filling the tank well before 1/4 left and, when going to KTP, we put a 20 litre can on the roof - just in case (needless to say, we have never had to use it). What with supply problems and garage card machines being "down", it is best to be on the safe side when in remote areas.

Hope the rest of your wife's trip is only eventful in the good sense - animal sighting, etc.!

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Mopani 18-20 Oct 2014
Shingwedzi 20-22 Oct 2014
Punda Maria 22-25 Oct 2014

KTP May 2015


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 6:01 pm 
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Joined: Sun Jun 16, 2013 12:02 am
Posts: 47
Wow...I never realised this would happen at TR!

I left KTP on Sunday late morning and was near empty when I got there from KK. I had no issues filling up there on Sunday around 9.30am so I guess they ran out sometime on Sunday.


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 6:07 pm 
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Joined: Mon Sep 03, 2007 1:18 pm
Posts: 2574
Location: Twee Rivieren, KTP
@Leon,

Please take note that KTP gets their fuel directly from Cape Town, due to logistical problems from the suppliers side ended up that TR & MM didnt have fuel for two days.
As you have mentioned the fuel truck did arrive and the situation is under control.

KG

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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 6:43 pm 
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Junior Virtual Ranger
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Joined: Tue Aug 06, 2013 6:29 am
Posts: 385
Location: Benoni, East Rand
LeonBooyens wrote:
In the mean time the fuel has arrived... a few minutes ago.

Ya hey! And nearly two days of valuable time and $ gone.


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Tue Nov 19, 2013 7:52 pm 
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Junior Virtual Ranger
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Location: Trichardt, MP
Hi KG,

I am counting down the days now and in 11 days time I will standing at that fuel pump in TR, hopefully filling with diesel. Did you experience shortage on diesel and petrol or was it only the one tanker that did not arrive.

So far we had one unlucky day in 2007, but since then have always been in the camp when the truck arrives. Just of interest how often do they need to deliver fuel?

Wonder if the same problem will hit Molopo hotel and Askham at the same time or it might differ due to less visitors outside the park. :hmz:

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KTP a place where you can quench your thirst


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Thu Nov 21, 2013 9:22 am 
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Guru
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Location: Groenkloof
Kgalagadi Guru wrote:
@Leon,

Please take note that KTP gets their fuel directly from Cape Town, due to logistical problems from the suppliers side ended up that TR & MM didnt have fuel for two days.
As you have mentioned the fuel truck did arrive and the situation is under control.

KG


Thank you KG :gflower:

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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Thu Nov 21, 2013 10:25 am 
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Junior Virtual Ranger
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Joined: Tue May 06, 2008 2:49 pm
Posts: 152
Location: BLOEMFONTEIN, RSA
Thanks KG :thumbs_up:

Whenever we are in the KTP, I ensure that we fill up before 1/4 tank. I also have cash on me for when the machines do not work.

It is a remote area, so whenever you visit the area, it is important to have backup plans in place.

Thanks

SJ


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Thu Nov 21, 2013 11:52 am 
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Junior Virtual Ranger
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Joined: Thu Feb 04, 2010 6:14 pm
Posts: 483
Location: Somerset West
Hi LeonBooyens. I am sorry to hear about the fuel issue. Out of my last 10 trips to KTP every one of them had a fuel shortages at one of the camps at some stage. This is clearly an ongoing problem and one that is not being resolved. I am not sure how the daily checking and ordering process works, but there is no reason for this to happen. The visitors and rule usage per camp is predictable from historical trends and the minimum order level should be strictly adhered to. The service level agreement with the logistics company delivering the fuel should also take unforeseen circumstances into account. I acknowledge that the KTP is remote, but the delivery plans should take this into account. If this is not possible an additional emergency storage facility should be created at each one of the camps which can hold 2/3 days worth of fuel demand.

Now I fill up at Askham and then at every opportunity I get in the park. I arrive again on 8 Dec so I will see what happens then.

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KTP: 09 Dec 2012 - 18 Dec 2012


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Fri Nov 22, 2013 8:01 am 
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Joined: Wed Jan 28, 2009 1:15 pm
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Location: Cape Town
Share the experience of Touarec,

Happened to us as well on prev, trips

be prepared

but I rather sit in Kgalagadi without diesel than in Town with diesel

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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Fri Nov 22, 2013 8:25 am 
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JohanBarnard wrote:
Share the experience of Touarec,

Happened to us as well on prev, trips

be prepared

but I rather sit in Kgalagadi without diesel than in Town with diesel


I agree with moobox. Did you ask for a refund for the days you could not do your game drive's. Is it not the reason that we all go there and if you can't go out do to a shortage of fuel , there mistake or not then we should get a refund for those days we where forced to stay in camp :hmz: :hmz:

It will be interesting to see what sanparks stance is on this :hmz: :hmz:


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 Post subject: Re: Twee Rivieren Rest Camp has no fuel.
Unread postPosted: Fri Nov 22, 2013 8:34 am 
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Joined: Wed Jul 17, 2013 10:13 am
Posts: 37
The least they could have done was to offer the stranded guests a free game drive or two in an OSV.


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