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Compliments and Complaints - what to do

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DinkyBird
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Compliments and Complaints - what to do

Unread postby DinkyBird » Mon Dec 19, 2011 3:24 pm

Complaints

Compliments

Useful info for Kruger National Park:

EMERGENCY NUMBERS :
Do you know the emergency number to call if you see any suspicious activity in Kruger, or want to report what you suspect could be someone linked to poaching?
Sawubona
Dalene

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DinkyBird
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Re: Compliments and Complaints - what to do

Unread postby DinkyBird » Tue May 19, 2015 11:29 am

Complaints

SANParks has a dedicated channel for general service related complaints and you are encouraged to please use this channel.

* *All general complaints are to be emailed to : customercare@sanparks.org .* *

Please note that the SANParks forum is not a channel for general complaints. Any complaints posted on these forums will be moved to Service Related Feedback and have these rules applied to the post/topic.


Members can also take the following steps:

- Fill in the Guest feedback form (all the data gets stored in a database and is analyzed on a "global" scale once month. The main goal is to establish which parks/camps are managed well and which not, and put appropriate measures with management where necessary.)

or/and

- Fill in the Feedback form for complaints (this handles the emails as "cases" by forwarding them to the responsible department for follow up and resolution.)

Should you counter any problems with the above, please contact one of the the moderators.
Sawubona
Dalene

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Re: Compliments and Complaints - what to do

Unread postby DinkyBird » Tue May 19, 2015 11:31 am

Compliments

Please continue to share your compliments Under the Ubuntu Tree.

RosemaryH will ensure these are forwarded.
Sawubona
Dalene

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DinkyBird
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Re: Compliments and Complaints - what to do

Unread postby DinkyBird » Tue May 19, 2015 11:34 am

Useful info for Kruger National Park:

Kruger National Park Emergency Call Centre:
Guests who observe people disobeying the rules and regulations of the KNP to report their observations to the 24-hour KNP Emergency Call Centre on (013) 735 4325. For issues in the camp one can also use the number listed for the camp on the leaflet issued to you at the gate upon entry.

If you wish to report people for breaking rules at the park by means of visuals, please send these pictures to Johannes Nel, (Chief Traffic Officer: Dept of Protection and Traffic Services) on his email Johannes.Nel@sanparks.org........ or contact him on 0137354370/0736318682 to report such incidences. In your email, please include the following:

When/where the picture was taken
State if the picture taken by yourself.
By submitting these sorts of images, state if you will be able to sign an affidavit of occurrence.
Sawubona
Dalene

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DinkyBird
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Re: Compliments and Complaints - what to do

Unread postby DinkyBird » Tue May 19, 2015 11:34 am

Do you know the emergency number to call if you see any suspicious activity in Kruger, or want to report what you suspect could be someone linked to poaching?

EMERGENCY NUMBERS :

- KNP Emergency Hotline - Report rule breakers and other incidents to 013 735 4325 / 013 735 0197 or 076 801 9679.

- Counter poaching hotline: 0800 205 005

- Crime line: SMS 32211 or call 08600 10111
Sawubona
Dalene


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