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 Post subject: mfolozi will not accept wild card on its own merit
Unread postPosted: Wed Sep 11, 2013 5:46 pm 
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Junior Virtual Ranger
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Joined: Sun Aug 16, 2009 6:54 pm
Posts: 2142
Location: Sabie
Wild card was not accepted at mfolozi beginning of August, they said I needed proof of payment. I had ID and valid wild card.
Was staying at Cape Vidal, and popped in for a day visit to Mfolozi.
On arrival was told by Kzn wildlife staff that wild card system a mess and they cannot access Sanparks system to verify. I paid the R210 entry as I wanted to enjoy the day, not waste time getting angry.
Have emailed and phoned wild card division said they would refund.........when??????????
Why do we still have problems.

I have used this card at Tweerivieren, Nossob, Mata Mata, Balule, Biyamiti, Pretoriuskop, Berg n Dal,etc

Now I get told it was "not linked' yet have been told this many times at receptions, "but do not worry,now it is linked"???

Take proof of payment if you want to visit mfolozi !

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Wed Sep 11, 2013 10:21 pm 
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Virtual Ranger
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Joined: Thu Jun 03, 2010 11:27 am
Posts: 1801
Location: Lost somewhere in the travel tales,and don't want to be found
I would like to see an official response on this :hmz: and a refund :rtm: for forestgump.

I will just add that the last time I went to Kruger, I was not asked for my wild card at the gate or reception :hmz: or proof of payment, maybe I just look like an honest person :D and yes I am, I always pay my additional taxes(wild card) to visit our national parks.

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 8:28 am 
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Joined: Fri Jan 07, 2011 2:10 pm
Posts: 92
Location: Somerset West
I was in Kruger in June and was informed that our Wildcard was not linked but it would be done. We went to West Coast National Park on Saturday and there I had issues with the Wildcard being expired from last year. I was later informed that they have many issues with customers who update on the internet.
For the life of me I cannot fathom why it is so difficult to get this sorted out????


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 8:42 am 
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Legendary Virtual Ranger
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Joined: Sat Aug 11, 2007 7:29 pm
Posts: 7520
Location: Parklands Cape Town
FAC Member (2012)
I find it best that when I have renewed my wild card I print out two copies One I keep in the cubbyhole of the car and the other in my wallet with the Wild card .. and then they cant argue

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 9:12 am 
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Virtual Ranger
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Joined: Thu May 17, 2007 10:35 am
Posts: 1022
why have the card if you have to carry papers around to be able to prove its validity to the same company that issues it? These issues have been going for years and it is customers who are inconvenienced. It is an embarrassment that this is still not right. :wall: :wall:


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 10:11 am 
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Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1291
Location: Groenkloof
Morning forestgump and PeterPM;

May I kindly ask that you please email me your Wild Card numbers and email addresses so that the a wild Card Department may be able to get in touch with you?

Please allow me to apologies for the inconvenience caused and we will try to get this sorted for you :gflower:

My email address is lesego.nko@sanparks.org.

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 11:29 am 
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Junior Virtual Ranger
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Joined: Tue May 19, 2009 2:15 pm
Posts: 1897
Location: Johannesburg - too far from the closest Sanpark
I haven't had a wild card for 2 years or so, I just use the confirmation letter. Haven't had any problems, but i haven't tried to use it at a non-Sanparks place

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 11:52 am 
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Joined: Sun Apr 15, 2007 4:44 pm
Posts: 150
Location: Pretoria South Africa
Forestgump thanks for the warning. We're on our way to KZN parks and I would not have bothered with the paper since we have our plastic. I've now phoned KNP Central Reservation, requested proof and within seconds received the confirmation. Excellent service thank you KNP. In the past we've always used our paper confirmation at all the KZN parks and never had any problems. Must be the plastics.

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Of all the things I'd been skeptical about, I didn't feel skeptical about this: the wilderness had a clarity that included me. ~Cheryl Strayed


Last edited by giraffee on Thu Sep 12, 2013 12:05 pm, edited 1 time in total.

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Sep 12, 2013 12:01 pm 
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Joined: Fri Jan 07, 2011 2:10 pm
Posts: 92
Location: Somerset West
Hi Lesego,
Thank you for the quick response however I do not think it is a personnel problem rather a system problem that in my mind should be relatively easy to solve (e.g Multi choice works on a similar system). Hopefully someone in programming can get this sorted.
I remain committed to our beautiful heritage.

Regards,
Peter


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Oct 03, 2013 5:51 am 
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Junior Virtual Ranger
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Joined: Sun Aug 16, 2009 6:54 pm
Posts: 2142
Location: Sabie
I am not amused with the 'quick response' I am receiving from Sanparks. They should send me a new wild card for all my effort in trying to recover R210. This will cover my time and unreturned phone calls. Have sent copy of reiept etc. If KZN is the problem now ,let that be Sanparks problem. I bought the card from Sanparks, they administer it,they should refund me asap, should not have to beg. The wild card system being a mess led to this problem occuring.

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Oct 03, 2013 8:04 pm 
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Joined: Fri Feb 01, 2008 11:37 am
Posts: 396
Forestgump,

Sorry to hear about your inconvenience at Imfolozi caused by the Wild Card not reflecting your payment. We had no issues to visit Imfolozi and Ndumo in July and were not required to pay any extra for conservation fees.

The only Parks where Wild card was not accepted were Mkhuzi and Cape Vidal.

The first time I've received my new Wild card was in 2011 it expired the same week I've receive it and could not use it. After renewal over the internet a new number was issued with a message that my card will be posted. I immediately phoned Wild Card office and after a long argument got to the right person that connected the link to my first New Wild card in 2011. Since then I renewed over the internet in 2012 and had no problem during my KNP visits.

I am not sure if the problem lies in how you renew the card and that it does not work if you renew it at Parks but only works when paying through the internet system where you pay by credit card. :hmz:


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Oct 10, 2013 9:31 am 
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Joined: Sun Apr 15, 2007 4:44 pm
Posts: 150
Location: Pretoria South Africa
Returned yesterday from KZN :( . Visited 3 parks. Had absolutely no problem with our plastic wild card at Ithala or Hluhluwe. Merely showed my card. It looks like Ezemvelo does not want to upset visitors with wild card issues until it’s been sorted. Mkhuze as previously reported do not accept wild cards :| and we felt sorry for the guy at the entrance gate. His life cannot be easy. We paid cash before entering, I doubt if he has any card facilities or even electricity.

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Of all the things I'd been skeptical about, I didn't feel skeptical about this: the wilderness had a clarity that included me. ~Cheryl Strayed


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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Fri Nov 01, 2013 1:37 pm 
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Junior Virtual Ranger
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Joined: Sun Aug 16, 2009 6:54 pm
Posts: 2142
Location: Sabie
still waiting for refund.... :wall: :wall: :wall: :wall: :wall:

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Fri Nov 08, 2013 5:29 am 
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Junior Virtual Ranger
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Joined: Sun Aug 16, 2009 6:54 pm
Posts: 2142
Location: Sabie
Multiple choice question :

A) Sanparks have since paid R210.
B) Sanoarks apologised for delay,will pay today.
C) Sanparks have replied to last email sent last month.
D) None of the above.

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 Post subject: Re: mfolozi will not accept wild card on its own merit
Unread postPosted: Thu Nov 21, 2013 9:21 am 
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Guru
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Joined: Tue Oct 04, 2011 11:25 am
Posts: 1291
Location: Groenkloof
Forestgump?

I have contacted Wild Card again to hear what could have possible caused the delay. I am sorry you have had to wait this long but I will push to get an answer for you before the end of today. :(

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Lesego Nko
Web forum and Online Stakeholder Relations
Lesego.nko@sanparks.org
Tel: (012) 426 5202


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