Skip to Content

Problem with renewal of wildcard

Everything you need to know about the Wild Card program.
User avatar
kwabo0802
Posts: 15
Joined: Fri Mar 26, 2010 10:13 pm
Location: Oor die berg

Problem with renewal of wildcard

Unread postby kwabo0802 » Mon Jun 11, 2012 4:25 pm

Last week I sent an email to Wild card about a problem I came across when I tried to renew our wildcard online. We live in SA on a permanent residence permit (with a SA ID number) and thus have a SA wild card for couples. Filling out details about Nationality (which is not South African) we can only opt for a passport number and consequently only for the International All Cluster type of Wildcard.

No reply from Wildcard so far, and our existing card will expire soon. Please help and inform what we should do (the only solution now seems to state that we have South African Nationality).

User avatar
saraf
Moderator
Moderator
Posts: 8926
Joined: Sun Jan 16, 2005 3:19 pm
Location: Portsmouth, England

Re: Problem with renewal of wildcard

Unread postby saraf » Mon Jun 11, 2012 8:37 pm

Hi kwabo0802, welcome to the forums.

Please could you fill in the online query form on this page.

Or if you have any problems with that then try this one.

If you still haven't got anywhere in a few days then please PM me your Wild Card number and a contact email address and I'll try to get someone to follow it up.
Website Community Choice Award - Kudu Awards 2015. Voting is now open - see here for details

User avatar
kwabo0802
Posts: 15
Joined: Fri Mar 26, 2010 10:13 pm
Location: Oor die berg

Re: Problem with renewal of wildcard

Unread postby kwabo0802 » Tue Jun 12, 2012 1:47 pm

Dear Saraf, thanks for your reply. I did already contact Wild through their website contact form. Besides that sent a normal email. I also tried to call but they let me wait more than 10 minutes, so I gave up.

Cannot wait much longer as my wildcard expires the day after tomorrow.

User avatar
Crested Val
Forum Assistant
Forum Assistant
Posts: 8188
Joined: Tue Aug 03, 2010 8:49 am
Location: Brecon Beacons National Park

Re: Problem with renewal of wildcard

Unread postby Crested Val » Tue Jun 12, 2012 2:46 pm

Saraf will probably sort it out for you, but if not, as the normal SA Wild Card is for South African Citizens and Permament Residents (which you are) I would think it just easier to put that you are an SA Citizen..........you are not doing anything wrong as you are entitled to an SA Wild Card, and the online form isn't letting you explain, your residency!! :thumbs_up:

User avatar
saraf
Moderator
Moderator
Posts: 8926
Joined: Sun Jan 16, 2005 3:19 pm
Location: Portsmouth, England

Re: Problem with renewal of wildcard

Unread postby saraf » Tue Jun 12, 2012 4:25 pm

saraf wrote:Hi kwabo0802, welcome to the forums.

...
please PM me your Wild Card number and a contact email address and I'll try to get someone to follow it up.


Well I can try. You can let your Wild Card expire (as long as you don't need it of course) and renew it when you can. I can't remember off the top of my head but you can let it lapse for a number of months.
Website Community Choice Award - Kudu Awards 2015. Voting is now open - see here for details


Return to “Wild Card”