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 Post subject: Need passport number to renew Wildcard
Unread postPosted: Mon Apr 07, 2014 7:18 pm 
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Junior Virtual Ranger
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Joined: Sun Oct 17, 2010 9:03 pm
Posts: 1262
Location: Trichardt, MP
Why is it mandatory to add a passport number when renewing a Wildcard as a South African. First I had to add my passport number and then my SO details followed. Strangely after adding his passport number the system did not want to recognized it and gave an incorrect message, but still request that it is mandatory to add. I tried the same number 4 times and then gave up realizing I now have to renew at the park gate. My last attempt was to ignore message and gave no number and luckily I could proceed. LO's passport was at least not required.

If my passport did expire how will I be able to renew on-line. Shouldn't the system only request an ID number from South Africans. :hmz:

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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Mon Apr 07, 2014 8:57 pm 
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Joined: Sun Jan 16, 2005 3:19 pm
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As far as I am aware as a South African citizen you have to provide either your SA ID number or your passport number.

I will pass your query onto the technical people to see if there is an error in the system.

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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Tue Apr 08, 2014 12:40 pm 
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Junior Virtual Ranger
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Location: Trichardt, MP
saraf,

Thanks for passing on my query. Without my passport number I could not complete my renewal, but were lucky to provide a passport number and could complete my renewal.

I am not sure if other South Africans have the same problem when trying to renew and therefor asking the questing on why both ID number and Passport are marked as mandatory. When only ID is entered the system does not want to proceed to the next step to complete renewal. By sorting out this problem other SA members will at least not struggle to renew.

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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Tue Apr 08, 2014 3:31 pm 
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Junior Virtual Ranger
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Joined: Tue Oct 07, 2008 4:15 pm
Posts: 682
I had the same problem and had to supply my passport number to proceed.
When the website asked for partner's passport number, I did not have it to hand and decided to give up on renewal. At that stage I managed to proceed without his number!
Wildcard got renewed!


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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Mon Apr 14, 2014 8:26 pm 
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Junior Virtual Ranger
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Joined: Sun Oct 17, 2010 9:03 pm
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Location: Trichardt, MP
Saraf,

Any feedback received yet in the past week on why I need to enter a passport number to continue renewing my Wild card.

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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Mon Apr 14, 2014 10:46 pm 
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I will ask.

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 Post subject: Re: Need passport number to renew Wildcard
Unread postPosted: Tue Apr 15, 2014 12:50 pm 
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Junior Virtual Ranger
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Joined: Sun Oct 17, 2010 9:03 pm
Posts: 1262
Location: Trichardt, MP
Hi Saraf,

I noted there are many other members having problems with the Wild Card renewals. Is it not possible for the Wild card division managment to browse the forum more frequently and respond to queries.

The renewal system has build in restrictions that you need to supply extra info that you may not have and should not be a requirement to provide, but mandatory to proceed. If that is solved I am sure we will not struggle to renew on-line and complete before my cup of coffee is cold.

I am not refering to login, but only to renewal of the card.

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