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 Post subject: category change .. not online
Unread postPosted: Sat Sep 13, 2014 2:45 pm 
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Joined: Sat Jan 06, 2007 12:44 am
Posts: 120
Location: Belgium
Hi everyone,
I wanted to renew my membership but as we have a little one now , I must switch from "couple" to "family".
unfortunately , it's not possible online. Iv'e been asked to contact customer center with an online form.. They just gave this answer : to renew by phone or on arrival.
Problem is : a phonecall from europe is quite expensive. If they can do it through the phone, why not through email????


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 Post subject: Re: category change .. not online
Unread postPosted: Sat Sep 13, 2014 4:21 pm 
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Joined: Sun Jan 16, 2005 3:19 pm
Posts: 8025
Location: Portsmouth, England
I'm not sure but I have a feeling its to do with financial regulation in South Africa and what constitutes a legally binding request for a debit from a card. Details on an email are not considered to be sufficient proof of ownership of a card.

You should be able to renew when you get to a your first park, providing its a SANPark and not in Cape Town.

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 Post subject: Re: category change .. not online
Unread postPosted: Sat Sep 13, 2014 4:40 pm 
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Joined: Sat Jan 06, 2007 12:44 am
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Location: Belgium
how can it be a better proof with a phonecall than an email??


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